Jellyfish

Analyst

• Analyze the performance of creative assets across various platforms (Meta, TikTok, YouTube, etc.) to identify winning patterns and elements.
• Evaluate creative components such as hooks, visuals, copy, and CTAs to determine their impact on key performance indicators (KPIs) like CTR, CPA, and ROAS.
• Build and maintain comprehensive dashboards and reports that focus specifically on creative efficacy.
• Act as the primary liaison between the Media/Data teams and the Creative/Production teams.
• Translate media performance data into creative "lessons learned" and actionable creative briefs for future production.
• Collaborate with the Creative/Pencil Lead to integrate AI-driven insights into the creative workflow.
• Develop and manage a robust creative testing roadmap, including A/B testing and multivariate testing protocols.
• Provide data-backed recommendations for creative iterations and optimizations.
• Oversee the metadata tagging process for creative assets to ensure granular data collection and analysis.
• Participate in regular cross-departmental syncs to align creative production with media buying strategies.
• Educate the creative team on performance metrics and how their work impacts the bottom line.
• Stay ahead of industry trends and platform updates to ensure our creative strategies remain cutting-edge.

Media Creative Analyst

Account Manager

• Serve as the primary point of contact for social and content workstreams within Enterprise clients or as the client lead for Scale accounts
• Lead day-to-day management of integrated social campaigns across organic social, paid social, influencer, creator and content production workstreams
• Build trusted client relationships by understanding client business goals, brand positioning, audience behaviours, and social KPIs
• Drive account growth by identifying opportunities to introduce new social products, services, creator partnerships, innovation initiatives, or platform solutions
• Clearly articulate client business objectives and demonstrate how Jellyfish’s social work delivers measurable impact across engagement, reach, brand relevance, and performance
• Translate client goals into actionable briefs and collaborate with internal teams to deliver high-quality social-first creative solutions
• Capture all client recaps, status updates, meeting notes, and next steps with clear actions and accountability
• Partner closely with Integrated Production and Project Management teams to manage timelines, workflows, approvals, and delivery schedules
• Ensure seamless coordination across Social Strategy, Creative, Design, Production, Creator & Influencer, Community Management, and Paid Social teams
• Support the development and execution of culturally relevant, platform-native social content and campaigns
• Champion innovation by staying ahead of social platform trends, creator economy developments, emerging technologies, and audience behaviours
• Confidently present recommendations, campaign updates, performance insights, and strategic opportunities to clients and stakeholders
• Monitor client health metrics including profitability, net revenue growth, NPS, project evaluations, and client satisfaction
• Take ownership of client renewals and contribute to long-term account growth and retention
• Maintain accurate and up-to-date client data, forecasting, scopes, and commercial information in Salesforce
• Implement best-in-class client management practices, ensuring playbooks, financial trackers, status documents, and reporting processes are consistently maintained
• Support campaign reporting by working with analytics and strategy teams to interpret social performance data into actionable recommendations
• Identify operational improvements to enhance efficiency, collaboration, scalability, and profitability across social workflows
• Provide mentorship and support to junior Client Management team members, helping elevate social and client management best practices
• Support onboarding and training of new hires through structured onboarding plans and knowledge sharing
• Promote collaboration, creativity, innovation, and shared success within the team
• Act as a role model across the organisation, demonstrating professionalism, accountability, and commitment to excellence
• Identify and escalate potential risks or challenges proactively, collaborating with Directors and Client Partners to resolve issues effectively
• Identify and escalate potential challenges, collaborating with Director/CP to resolve

Senior Account Manager – 1 year FTC

Director

• Act as a senior strategic lead across multidisciplinary creative projects and campaigns.
• Serve as the strategic bridge between Brand Strategy, Creative and Production teams, helping translate briefs into clear messaging and creative direction before execution begins.
• Partner closely with Brand Strategy, Creative, Media and Data teams to ensure work is strategically aligned and commercially effective.
• Work collaboratively with design teams to shape assets and creative execution, with overall creative oversight from Creative Directors.
• Inspire creative teams with strong strategic foundations, clear jumping-off points and platform-specific guidance.
• Shape and elevate creative output across copy, content and campaign execution.
• Mentor and support Creative Insights & Content team members, fostering strategic thinking and creative excellence.
• Build strong client relationships and act as a trusted advisor across accounts.
• Use AI tools, including Pencil, to support insights, ideation, content generation, testing and optimisation workflows.
• Lead the development of AI-enabled creative workflows and scalable production approaches.
• Build testing frameworks for messaging, copy and creative variants across channels.
• Translate performance data into actionable creative and content recommendations.
• Stay close to platform evolution, cultural shifts and emerging behaviours, bringing new thinking into client work.
• Identify opportunities to improve creative effectiveness, operational efficiency and content scalability through AI-enabled ways of working.
• Support the evolution of the Creative Insights & Content capability across Jellyfish.
• Contribute to thought leadership, playbooks, frameworks and ways of working.
• Identify opportunities for account growth and expanded strategic partnerships.
• Help position Jellyfish as a leader in insight-led and AI-enabled creative delivery.
• Contribute to new business opportunities and strategic pitches where relevant.

Director, Copy & Creative Insights

Sales Engineer

• Partner with Strategic and Enterprise Account Executives to lead technical discovery, tailor high-impact demos, and design proof of concepts that showcase the value of Jellyfish to CTOs, VPs of Engineering, and other senior leaders.
• Translate business pain into technical solutions, leading executive-level conversations that connect R&D operations to business outcomes.
• Share best practices and coach peers across Sales Engineering and GTM to continuously raise the bar on execution and effectiveness.
• Help define scalable pre-sales processes, improve demo environments, and develop assets that make it easier for the team to win consistently.
• Collaborate closely with Product and Engineering to represent the voice of the customer and influence the roadmap with insights from the field.
• Help customers envision how AI-powered engineering intelligence, automation, and predictive insights can improve developer productivity, planning accuracy, and strategic decision-making.

Senior Sales Engineer

Systems Engineer

• Own the architecture and evolution of our revenue systems stack, including Salesforce Sales Cloud, a modern CPQ solution, and billing integrations
• Lead complex configuration and development across Apex, Lightning Web Components, and custom integrations
• Oversee data governance, migration strategy, and system integrity across the full GTM stack
• Build and deploy AI agents for account research, CRM hygiene, post-call follow-ups, and signal-based outbound workflows
• Automate repetitive work across the GTM org and replace it with intelligent, auditable processes
• Partner with Sales, Finance, Marketing, Engineering, and Security to translate strategy into technical specifications
• Represent systems decisions directly with Finance and cross-functional leadership on data integrity and sign-off
• Challenge existing processes. If something exists because it was the only option three years ago, ask whether it should still exist today
• Own documentation so the organization can move without you in every room

Revenue Systems Architect, AI & Automation

Public Relations

• Own and manage Digital PR campaigns from ideation to execution, ensuring alignment with SEO and broader marketing strategies.
• Develop compelling stories and creative campaign ideas that earn media coverage and drive engagement.
• Build and maintain relationships with journalists to secure high-quality placements.
• Work closely with SEO & GEO specialists to create targeted outreach strategies that improve organic and LLM search performance.
• Identify newsjacking and reactive PR opportunities to ensure our clients stay at the forefront of industry conversations.
• Serve as the day-to-day lead for key client accounts, ensuring seamless communication, strategy alignment, and campaign execution.
• Present campaign strategies, progress updates, and results to clients, showcasing the impact of Digital PR on their SEO performance.
• Support and lead client meetings, calls, and workshops, articulating insights, recommendations, and next steps with confidence.
• Monitor, track, and report on campaign performance, using data to refine and optimise PR strategies.
• Conduct backlink analysis and competitor benchmarking, working with SEO teams to identify new opportunities.
• Stay ahead of industry trends, media landscapes, and digital PR best practices, ensuring we deliver cutting-edge campaigns.
• Work cross-functionally with SEO, content, and creative teams to maximise the impact of Digital PR.
• Contribute to the continuous improvement of processes, tools, and techniques to enhance the effectiveness of our campaigns.

Digital PR Manager – Maternity Cover

SEO Marketing

• Act as the lead interpreter of search performance and visibility quality across both traditional and AI-led discovery experiences.
• Maintain a broad expertise across the evolving landscape of LLMs and generative engines, including Google Gemini, OpenAI GPT, Anthropic Claude, and other leading frontier models.
• Harmonize GEO initiatives with existing SEO workflows and priorities to ensure technical compatibility and strategic alignment.
• Apply advanced measurement frameworks to provide clarity on search performance signals and model sentiment.
• Lead the collaboration between account teams and engineers to ensure Jellyfish technology continues to solve for evolving client visibility challenges.
• Identify specific areas where agentic marketing practices and AI-powered workflows can support broader brand objectives.
• Help brands define a GEO testing roadmap using scientific measurement to validate specific tactics and model responses.
• Plan and manage the pragmatics of execution, ensuring the right tools and resources are deployed to meet strategic goals.
• Update and refine "best practice" guidelines for the agency and clients as the generative engine landscape evolves.

Senior Manager, SEO, GEO

Senior Manager, SEO, Gen AI

Producer

• Work with Creative, Social Content, Design and Client Management teams, ensuring that all production streams are on track.
• Manage the scoping and briefing process, and the smooth running of projects through to delivery.
• Expertise on organic social media campaign delivery of varying size and complexity, especially for high profile entertainment and tech brands catering to young audiences.
• Build budgets for social media campaigns with oversight from a senior team member.
• Create and manage delivery timelines for campaigns.
• Provide daily support for teams delivering projects: organise meetings when needed, prompt internal and external follow ups.
• Nurture positive, collaborative working relationships with company partners through regular communication.
• Raise PO's to third-party suppliers as managed and briefed, and approve invoices against budget reconciliations.

Integrated Producer

Art Director

• Lead and inspire a globally dispersed design team, fostering a strong sense of community and ensuring consistent delivery of high-quality work.
• Regularly check in with designers to support their professional development, providing guidance to ensure design excellence.
• Actively participate in project reviews, collaborating with the project team to ensure that all briefs are met and creative output aligns with client expectations.
• Lead weekly design huddles and ensure open communication channels within the design community.
• Attend monthly meetings with the Creative and Experience Network to stay aligned with overall creative strategies and initiatives.
• Oversee the production and adaptation of content across multiple channels, ensuring that both static and motion graphics meet brand guidelines and project requirements.
• Utilize AI tools such as Pencil Pro to streamline the design process, adapting content efficiently and maintaining high creative standards for both static and motion designs.
• Ensure the integration of Pencil Pro's capabilities for generating and iterating design assets quickly, enabling the team to optimize workflows and speed up the adaptation process.
• Maintain proficiency in design tools, including Figma as well as Adobe Suite (After Effects, Photoshop, Illustrator). Experience in 3D design (e.g., Blender) considered a plus.
• Collaborate closely with creative teams and project managers to ensure briefs are clearly understood and executed.
• Lead by example, providing hands-on design leadership and delivering high-quality assets while mentoring your team members.
• Manage and prioritize multiple projects simultaneously, ensuring timely delivery without compromising on quality.
• Stay up-to-date with design, technology, and social media trends to inspire and guide the team.
• Ensure designs are adaptable to various platforms, including social media and digital touch points, while maintaining consistency with brand identity.
• Provide constructive feedback and revisions in a timely manner, pushing the boundaries of creativity while staying aligned with client needs.
• Create, review, and optimize content for localization and adapt assets for different regions while keeping the brand message intact.
• Maintain a high level of organization in project management, ensuring clear and efficient workflows.
• Able to step in to resolve issues with projects either internally or externally.
• Present ideas and design solutions to internal teams, VPs of Creative, and clients, ensuring clarity and impact in every presentation.
• Cultivate a creative environment where feedback is welcome, and continuous improvement is encouraged.

Design Director, AI

Data Scientist

• Create and execute data-driven strategies that empower our clients to extract greater insights and achieve performance.
• Provide expertise in the data science and marketing science space, ensuring that Jellyfish maintains its position as an industry leader.
• Develop and deliver solutions that have a global impact on us, and our partners like Google, Amazon, Meta, and our clients.
• Drive the productization of high-quality prototypes, overseeing product execution by operational teams, and ensuring the delivery of the product.
• Maintain a vibrant team culture characterized by accountability, performance, and skill development is an important aspect of this role.

Data Science Director

Copywriter

• Write clear, engaging and accurate copy across a range of formats, including digital ads, websites, landing pages, CRM and social content
• Adapt tone of voice and messaging to suit different brands, audiences and platforms
• Support the delivery of copy projects from brief through to final output, ensuring deadlines and quality standards are met
• Proofread and edit content to ensure consistency, clarity and accuracy across all deliverables
• Work from creative briefs and messaging frameworks to bring strategic direction to life through copy
• Apply audience, search and performance insights to inform writing and improve effectiveness
• Support content audits, helping to identify opportunities for improvement
• Contribute ideas in brainstorming sessions and support the development of creative concepts
• Show curiosity in audience insight, cultural trends and content performance, contributing to the development of messaging and creative ideas
• Support the development of messaging approaches and content ideas, with opportunities to grow into more strategic, insight-led work over time
• Use AI tools such as Pencil to support copy generation, iteration and testing
• Adapt copy based on performance data, feedback and testing results
• Support the creation of copy variations for A/B testing across different channels and formats
• Stay up to date with content trends, platform changes and evolving best practice
• Work closely with strategists, designers and producers to deliver cohesive creative output
• Take feedback on board and apply it to continuously improve your work
• Communicate clearly with team members to ensure alignment on briefs, timelines and expectations
• Contribute to a positive, collaborative team environment

Business Development Rep

• Be primarily responsible for building / sourcing your own pipeline by outbound targeting CTOs and VP Engineering and demonstrating the ability for you (and Jellyfish) to add value with your touchpoints
• Interact with C-level and VP-level executives at companies ranging from start-ups to F500 companies, and be able to engage in both technical and business oriented conversations
• Work closely with Account Executive team on account strategy, messaging and persona-centric value propositions, qualification criteria, and overall deal-progress as BDR compensation has ties not just to pipeline sourced but Closed ARR as well
• Maintain strong relationships with prospects who do not immediately convert into pipeline as they will be a key network / source of pipeline for Jellyfish in the future

Business Development Representative

Client Partner

• Guide client success, ensuring profitability, and encouraging a high-performance team culture
• Build and oversee growth plans for clients
• Conduct Quarterly Business Reviews (QBRs) and recommend strategic actions
• Mentor and support junior team members

Client Partner – 12M FTC

Customer Success Manager

• Provide hands-on support to our teams and external clients, resolving issues and growing engagement. Utilise both Intercom and Slack to log and respond to support calls and issues.
• Serve as the primary contact for main clients, improving satisfaction, retention and adoption on Pencil and J+ Tech.
• Demonstrate a deep understanding of Pencil Pro and the 'J+ Creative' tech stack's functionality and use cases, guiding clients and our teams through best practices. As new PencilPro functionality is released, ensure that we are supporting Pencil (where needed) in building the appropriate comms to clients and internal users.
• Lead Pencil Pro implementation projects, ensuring a smooth onboarding and workflow integration for clients.
• Gather insights from users to enhance platform adoption and provide feedback to Product teams. Develop and execute strategies to increase usage and adoption across internal teams and clients.
• Assist the broader CSM team with the deployment of PencilPro and J+ Creative products, including configuring new users, user groups, workflows, and system templates. Oversee the setup and tracking of all Pencil Pro workspaces and their corresponding J+WF environments. Manage Wrike tasks related to Pencil and adjust configurations.
• Maintain clear documentation, including FAQs, user manuals, and training materials. Identify opportunities to improve customer success processes and improve efficiency in onboarding, support, and training.
• Guide communication between clients and Product teams, gathering feedback to shape future platform enhancements. Participate in roadmap discussions, advocating for client needs and business opportunities.
• Support and mentor Customer Success Managers, providing guidance on best practices and issue resolution.