Jellyfish

Implementation Specialist

• Partner with Customer Success Managers to onboard new customers and map Jellyfish to their software engineering practices
• Meet with new customers to learn about their software development practices
• Propose integrations and recommend best practices to align Jellyfish with customer processes
• Project-manage implementation: design onboarding plans, execute product configurations, and engage technical resources as needed
• Consult with Account Executives and Sales Engineers about sales-stage work to assess customer implementation priorities
• Manage the customer experience during onboarding with emphasis on communication, internal collaboration, and escalation
• Conduct initial training for onboarding customers and collaborate with CSMs on ongoing training plans
• Provide ongoing recommendations and complex configuration support throughout the customer lifecycle
• Stay up to date on Jellyfish features and releases and communicate product changes via training and enablement sessions
• Occasionally travel as required

Implementation Engineer

Ecommerce

• Reporting to the Senior Retail Media Director, as a Retail Media Director, you will be an important contributor in leading media strategy and team development.
• Management and growth of a portfolio of accounts, driving business conversations with clients, and developing successful Retail Media strategies through cross-disciplinary collaboration.
• Tell stories from data, function in a team-focused environment, and exemplify Jellyfish's core values (be accountable, be positive, be passionate, be the solution).
• Oversee a portfolio of accounts, ensuring client satisfaction and business growth
• Build strong client relationships and understand their business goals
• Create and deliver large-scale, data-driven strategies for clients
• Project manage initiatives within the media plan
• Create professional client-facing documents highlighting clear and actionable performance insights
• Collaborate with Business Development to create innovative strategies for prospective clients
• Align with leaders across the business to create best practices, develop processes, and promote knowledge-sharing
• Mentor and educate junior staff to enhance platform expertise, client performance, and individual's ongoing personal development

Ecommerce Director, Retail Media

Sales Engineer

• Product and Technical Expertise: Serve as the go-to technical expert throughout the sales cycle, focusing on Mid-Market accounts. Demonstrate how our platform aligns with each prospect’s needs and R&D processes.
• Support and Collaboration: Work closely with Senior Sales Engineers and Account Executives to navigate deal cycles, from initial discovery to closing. Ensure a smooth handoff to Customer Success for ongoing customer satisfaction.
• Conduct Demos and Proof of Concepts: Deliver compelling product demonstrations and execute proof of concepts tailored to Mid-Market prospects, helping them achieve their goals and overcome objections.
• Market Insight: Develop an understanding of Mid-Market R&D processes, tools, and competitors, providing valuable feedback to Product Management and Marketing.
• Process Improvement: Participate in refining and improving our sales engineering processes, ensuring they are effective and scalable as we grow.
• Cross-Functional Collaboration: Work with Sales, Marketing, and Customer Success teams to create resources that support prospects, customers, and internal stakeholders.

Sales Engineer II

Manager

• Optimize campaign performance across programmatic platforms, striving to refine tactics for our clients.
• Develop insights to inform our client's strategies.
• Partner with Business Development to develop strategies for prospective clients.
• Interface with clients through written, phone, and in person communication.
• Collaborate across our teams to create holistic advertiser solutions which span all areas of the digital spectrum.
• Interpret attribution modeling and 3rd party analytics data.
• Engage deal economics, media allocation, and advertiser investment decisions.
• Mentor and educate more junior staff as the business expands.

Implementation Engineer

Ecommerce Director, Retail Media

Sales Engineer II

Senior Programmatic Manager