Senior Learning Programme Manager

Jellyfish

Senior Learning Programme Manager responsible for the training and readiness programme for Jellyfish's global Technology client. Leading operational delivery and stakeholder management while promoting continuous improvement.

Posted 7/20/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end training operations and program delivery, with a strong focus on stakeholder management, risk mitigation, and operational excellence. Proficient in utilizing AI and automation for process optimization while maintaining high-quality training standards.

Highest-signal resume keywords

Training Operations ManagementStakeholder ManagementRisk Identification and MitigationAI-Enabled Process OptimizationOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program OperationsTraining DeliveryData AnalysisProcess OperationalizationGovernance Frameworks

Soft Skills

Organizational SkillsCommunication SkillsProactive MindsetInfluencing Skills

Tools & Technologies

Learning SystemsTraining PlatformsAI Interfaces

Industry Keywords

Global EnvironmentVendor ManagementReadiness ModelsOperational Delivery

About the role

Key responsibilities & impact

Owning end-to-end operational delivery of the training and readiness programme across multiple, interdependent workstreams, setting priorities and ensuring delivery against them
Leading onboarding and readiness experiences for programme participants, keeping them consistent, high quality, and scalable as the programme grows and changes
Leading and facilitating cross-functional meetings, including global forums and steering-style discussions, and making sure they end in clear decisions and follow-through
Presenting regular programme updates, insights, and risks to senior stakeholders and the Learning Director, translating day-to-day detail into a clear narrative
Running training refresh cycles, managing the knock-on effects when processes, tools, or requirements change
Owning quarterly content governance cycles, keeping materials accurate, compliant, and aligned to evolving business needs
Managing intake, prioritisation, tracking, and delivery of training and readiness requests, and balancing competing priorities at scale
Maintaining and improving operational trackers, governance logs, and programme documentation as the programme evolves
Monitoring programme health metrics and turning them into insight, spotting trends in training completion, readiness, and risk areas
Spotting programme risks early, assessing them, and escalating with clear context and a recommendation rather than just a flag
Acting as the point of escalation for operational issues, driving them to resolution across teams and vendors
Managing day-to-day relationships with vendor partners and holding them to quality and delivery standards
Partnering with the Learning Director on continuous improvement work, including AI, automation, and process optimisation pilots.

Requirements

What you’ll need

5+ years of experience within training operations, enablement, program operations, or operational excellence, ideally in a global or enterprise environment
Proven ability to own a program end to end, including making and defending prioritization calls
Comfort operating in a fast-changing, still-developing program rather than a fully settled one
Strong stakeholder management skills, with the ability to influence, align, and drive decisions without formal authority
Demonstrated experience identifying, managing, and mitigating operational and program-level risks
Demonstrated experience in operationalising processes using AI at a Claude, Copilot or GPT interface rather than bought specialist tools
Exceptional organizational skills and the ability to manage complex, parallel workstreams with minimal oversight
Strong analytical mindset, comfortable turning data into clear insights and narratives
Clear, concise, and professional written and verbal communication skills in English, including with senior stakeholders
Comfort operating in a global, matrixed environment across time zones and cultures
A proactive, ownership-driven mindset, comfortable operating independently and navigating ambiguity.
Nice-to-haves
Experience with learning systems, training platforms, readiness models, or governance frameworks
Experience with AI-enabled operations, automation, or process optimization pilots
Background in large client environments
Experience with vendor management
Familiarity with vendor skilling, readiness, or enablement programmes at scale.

Benefits

Comp & perks

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Jellyfish contributes to your retiral benefits via Provident Fund (PF) contribution
Jellyfish provides best-in-class group medical insurance & life insurance cover to employees