Account Director, Mandarin Speaker

Jellyfish

Account Director driving client growth and profitability for Jellyfish, a global digital marketing agency. Advising clients, leading cross-functional delivery, and mentoring account teams in Singapore.

Posted 8/12/2026full-timeSingapore • 🇸🇬 SingaporeLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management, strategic advisory, and cross-functional team leadership, with a strong focus on aligning solutions with client objectives and driving account profitability. Proficient in using tools like Google Analytics and Salesforce to enhance client delivery and operational efficiency.

Highest-signal resume keywords

Client ManagementBilingual Fluency in Mandarin and EnglishMediaTech ExperienceCross-Functional Team LeadershipStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ForecastingBudget ReconciliationPerformance Data AnalysisAccount Growth StrategyOperational ImprovementClient Brief DevelopmentInvoicing ManagementTeam BuildingCommercial KnowledgeProblem-Solving

Soft Skills

Effective CommunicationPresentation SkillsMentorshipCollaborationAttention to Detail

Tools & Technologies

Google AnalyticsSalesforce

Industry Keywords

Brand ManagementMedia ClientsClient-Centric SolutionsQBRsClient RetentionClient SuccessMarketing InnovationThought LeadershipCase StudiesClient Delivery

About the role

Key responsibilities & impact

Drive client success and ensure account profitability
Serve as a strategic advisor, aligning Jellyfish solutions with client business objectives
Ensure best-in-class, accurate, bespoke, and impactful client delivery
Apply comprehensive knowledge of the client’s services, media, production, and creative processes
Drive cross-team collaboration and integrated client-centric solutions
Lead cross-functional responses and review outputs before client delivery
Lead QBRs and support execution of client growth plans
Implement client management best practices, timeline management, internal check-ins, and role clarity
Optimize team resources, improve processes, resolve issues, and enhance profitability
Achieve client growth targets and identify expansion opportunities
Monitor industry trends and contribute to marketing and innovation efforts
Mentor and support Senior Account Managers and Account Managers
Manage client forecasts, invoicing, budget reconciliation, and financial reporting
Strengthen client relationships through events, webinars, thought leadership, and case studies
Provide strategic guidance and develop high-quality client briefs
Anticipate client needs, solve problems, drive NPS scores and retention
Identify and implement operational improvements
Delegate effectively to build team confidence and capabilities
Foster excellence, collaboration, and continuous improvement
Support onboarding and development of new hires with structured training plans

Requirements

What you’ll need

8–12 years of experience in client management for brand/media clients
Mandarin and English bilingual fluency is mandatory
Experience in MediaTech is required
Experience in AAA account management with a commercial focus
Experience building teams and scopes aligned with client purpose and profitability
Experience participating in new business and shaping pitch narratives
Ability to support or partner with the Growth team through the end-to-end process
Experience using Google Analytics to analyze performance data, generate insights, and guide decisions
Experience managing client data in Salesforce or similar systems
Strong commercial knowledge
Effective communication and presentation skills
Technical expertise in a client management specialization and broad knowledge of Jellyfish offerings
Strategic thinking and proactive problem-solving
Cross-functional team leadership and collaboration
Exceptional attention to detail and commitment to excellence
Business acumen focused on aligning solutions with client objectives and account growth
Leadership and mentorship capabilities
Traditional degrees are not emphasized; skills, expertise, and behavioral attributes are prioritized
Resume must be submitted in English
Legal right to work and remain in Singapore required
Must be comfortable working in English daily

Benefits

Comp & perks

Discretionary annual bonus scheme
Work remotely for up to 60% of your days
Flexible working hours between 8am and 6:30pm
Customizable work environment
Growth and development opportunities
Structured training plans for new hires