Ironclad

Full-stack Engineer

• Build and Tune models and AI capabilities that ingest legal documents, extract key information, and deliver actionable insights to customers
• Implementing backend services that power document understanding, classification, and natural language search
• 2 years of previous experience exploring and applying cutting-edge techniques in NLP, LLM integration, Prompt / Context Engineering, and semantic search to advance Ironclad’s AI/ML vision
• 2 years of previous experience designing and maintaining robust systems for context management, model training / tuning, orchestration, evaluation & inference, with a focus on scalability, reliability, and observability
• 2 years of previous experience developing and scaling retrieval-augmented generation (RAG) systems and agent-based orchestration frameworks for complex legal workflows
• Help build foundational AI/ML infrastructure, including tools for experimentation, model versioning, and online/offline performance monitoring
• Partner closely with product managers and designers to shape user-facing AI experiences and deliver value through APIs and intelligent features

Staff Software Engineer - Applied AI

General Counsel

• Serve as the first point of contact for Ironclad’s People Team to develop and deliver creative solutions to complex employment issues
• In partnership with the People Team, establish enterprise policies and scalable processes governing the employment life cycle (recruitment, compensation, reorganizations, leave management, policy governance, employee privacy, etc.)
• Act as a trusted advisor to senior leaders on employment law trends, workplace investigations, and complex personnel issues
• Develop and deliver training programs for managers and People Team members on employment law best practices
• Serve as the employment law team lead for international expansion and other corporate initiatives
• Advise on matters arising out of the development and use of AI technology in recruiting/hiring, compliance, and other employment processes
• Aid in developing Ironclad’s global compliance program
• Provide broader legal support to the Legal team as workload permits
• Report to and work collaboratively with the Senior Director, Corporate & Employment

Senior Counsel, Employment

Product Operations

• Ironclad is the leading AI-powered contract lifecycle management platform
• Define, execute, and scale programs and processes to accelerate EPD strategy and product velocity
• Facilitate deep strategic collaboration and ensure alignment with EPD teams
• Partner with engineers, product managers, GTM leaders, and customers
• Develop systems for scaling product development: orchestrate rituals, processes, artifacts, planning, roadmapping, feedback loops
• Drive team discipline on measuring progress, product analytics, customer health
• Own product tooling and onboarding
• Support cross-functional teams and act as single point of contact for programs
• Drive feature launch excellence, enable data-driven EPD, revamp enterprise customer feature request processes
• Systemize various types of customer interactions

Director, Product Operations

Product Marketing

• This role is focused on maximizing the business impact of the organization's non-Salesforce technology stack by:
• Engaging stakeholders to align technology utilization with their strategic priorities.
• Managing technology tools and vendors to ensure the acquisition and maintenance of appropriate capabilities within the tech stack.
• Empowering users to effectively leverage technology and realize its intended value.
• Note: This position does not involve Salesforce administration but requires close partnership with Salesforce administrators.

Technology Manager, GTM

Solutions Engineer

Build, lead, and mentor a high-performing Solution Engineering team supporting the Customer Account Executives within the sales org.
Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven.
Serve as a subject matter expert in supporting the Customer Account team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad..
Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.
Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.
Work closely with Customer Account Executives (CAEs) and Customer Outcomes leadership to understand the evolving needs of our existing customers and establish effective technical support for customer expansion initiatives.
Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.
Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.
Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities.
Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.
Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform from the lens of the customer
Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge!

Solution Engineering Manager, Commercial CAE

• Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

What You Will Be Doing
• Build, lead, and mentor a high-performing SETS team in the EMEA market.
• Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven.
• Serve as a subject matter expert in supporting the sales team throughout the sales cycle, ensuring technical alignment with customer needs.
• Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.
• Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.
• Work closely with Sales leadership to understand deal support needs for the different segments in the region, and establish effective support for deal cycles with the SE and EA members of the team.
• Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.
• Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.
• Collaborate with cross-functional teams to align SETS efforts with overall business objectives and company priorities.
• Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.
• Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform.
• Help Ironclad scale through external and internal education and enablement efforts.
• Key Skills: 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting.
• Experience hiring, motivating, and developing a team.
• Proven track record of successfully supporting large deal cycles in enterprise sales.
• Strong understanding of Contract Lifecycle Management software, Customer Relationship Management software, Vendor Relationship Management software, Integration software and APIs.
• Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value.
• Excellent communication and presentation skills.
• Strong listening and ability to understand customers\' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer.

Solution Engineering Manager

• Ironclad is the leading AI-powered contract lifecycle management platform. • Hybrid role with office attendance is required at least twice a week. • Senior Software Engineer will work cross-functionally to identify problems and architect, build, and verify solutions. • Build a platform that lets lawyers scale themselves and their businesses 100x more effectively. • We seek experienced engineers with strong coding fundamentals and a collaborative, inclusive culture with remote work flexibility. • What you'll do: Collaborate cross functionally with product managers, designers, and other engineers to spec, design, and build features and systems; Partner with quality engineers to define, build and maintain testing strategy; Lead technical discussions, mentor and provide thoughtful feedback to other engineers on the team; Grow your teams by interviewing and recruiting talented engineers to Ironclad; Work on a modern stack built upon: TypeScript, ReactJS, Node.js, Java, and Docker containers in Kubernetes on Google Cloud Platform (experience with these specific technologies not required) • What we look for: At least 3+ years of software experience architecting, building, launching and maintaining complex systems (a formal degree is not required, we are prioritizing industry experience); Leadership across teams and a drive towards improving overall technical architecture and achieving company-wide goals; Passion for software engineering to build and ship great product; Hands-on experience shipping valuable products to production with real user feedback; A high bar for quality; Strong cross-team communication and collaboration skills; Ironclad’s Values: drive, intent, integrity, and empathy • Benefits: Health, dental, and vision insurance; 401k; Wellness reimbursement; Take what you need vacation policy; Generous parental leave for both primary and secondary caregivers • Base Salary Range: $180,000 - $200,000

Senior Software Engineer - Core Platform

Customer Success Manager

• Ironclad is an AI-powered contract lifecycle management platform trusted by enterprises
• Serve as a strategic thought partner to CS leadership and a force multiplier for the CS team
• Build and maintain a world-class customer success toolkit, standardized processes, and templates
• Design and refine customer journey touchpoints, internal workflows, and engagement models
• Track and analyze leading indicators of customer health, adoption, and retention and provide recommendations
• Identify pockets of risk and opportunity using systems data and qualitative feedback
• Ensure data accuracy and consistency across systems (e.g., Salesforce, Catalyst) and implement data controls
• Translate business requirements into technical specifications and communicate insights to diverse audiences
• Enforce operational compliance and maintain quality standards in customer execution
• Lead cross-functional coordination to improve account planning, risk mitigation, and customer transitions
• Build, iterate, and document scalable processes and maintain a central CS operations knowledge base
• Manage CS operations tasks and programs end-to-end, including reporting, tooling, systems management, and special projects

Customer Success Operations Manager

Account Executive

• Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.
• Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars.
• Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency.
• It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
• We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth.
• Forrester Wave and Gartner MQ have consistently recognized Ironclad as a leader in our category.
• We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.
• We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND.
• Interested in being a key sales team hire at a category-defining company, backed by some of the best investors in Silicon Valley? Ironclad is looking for a Strategic Account Executive to help support our rapid scale and make an impact on our revenue goals.

Strategic Account Executive

Performance Marketing

• We're looking for a strategic and results-driven Sr. Demand Gen Manager to lead our integrated marketing campaigns and drive measurable pipeline growth. You'll own the end-to-end development and execution of multi-channel demand generation campaigns that help us build brand awareness with target audiences, engage prospects throughout their buying journey, and hit our revenue goals.
• This role sits at the intersection of strategy and execution, requiring creative problem-solving, analytical rigor, and strong leadership to deliver campaigns that consistently exceed pipeline targets.
• What You'll Do
• Keep a pulse on target audiences – what they’re talking about, what keeps them up at night, how they consume information – to help inspire campaign ideas and meet our prospects where they are
• Develop demand generation campaigns across multiple channels (email, paid media, organic social, webinars, events, and emerging channels)
• Partner with content and product marketing to translate positioning and messaging into compelling campaign narratives and offers that resonate with legal and procurement decision-makers
• Collaborate closely with a diverse group of stakeholders – channel owners, ABM, customer marketing, brand, marketing operations, and more
• Define and track campaign KPIs aligned with pipeline and revenue goals; establish reporting frameworks that demonstrate clear business impact
• Drive continuous optimization through testing, audience segmentation, and performance analysis to maximize campaign efficiency and conversion rates

Senior Demand Generation Manager, Integrated Campaigns

Sales

• Manage daily and weekly activities, pipelines, forecasts and closed deals to ensure repeatable, predictable above-quota results based on successful pipeline management.
• Build, measure, and optimize a repeatable sales process to successfully achieve targeted sales objectives.
• Recruit, hire, and manage a growing team of experienced Account Executives to achieve individual and company sales targets.
• Empower your team with scalable systems and repeatable processes to increase AE’s sales skills, product and industry knowledge, and professional habits.
• Train and assist sales reps in closing complex transactions by teaching best practices in prospecting, managing and closing opportunities, and the skills needed to position Ironclad as the industry leader.
• Create a team culture that’s positive, motivating, and performance-driven.
• Develop specific and targeted goals within each demand team to expand and accelerate revenue opportunities within their unique customer sets.
• Track and report key growth metrics to assess individual and team performance.
• Find innovative and creative ways to improve and increase performance.
• Plan resource allocation, forecast growth, and monitor pipeline.
• Implement best practices to support consistent and consultative sales and client success processes.
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the Sales Leadership Team to get things done.

Director, Enterprise Sales

Financial Planning and Analysis

• Lead financial planning, forecasting, and reporting for all GTM functions, including ARR modeling, bookings, revenue, headcount, and pipeline capacity.
• Partner closely with Sales, Marketing, and Customer Outcomes to develop data-driven financial insights that drive strategic decision-making.
• Build and evolve models to support Ironclad’s shift into upmarket/enterprise while maintaining efficiency across our mid-market business.
• Collaborate with GTM Operations and People teams to plan headcount and hiring pacing, analyze sales productivity, and align compensation with revenue targets.
• Create and deliver executive-ready dashboards and financial narratives for leadership, board meetings, and business reviews.
• Provide forward-looking analysis on GTM performance, resource allocation, budget-to-actuals variance, and scenario planning.
• Support annual planning, quarterly forecasts, and long-range models with segmentation by GTM motion (mid-market vs. enterprise).
• Develop, coach, and scale a team of high-performing GTM finance professionals.
• Identify opportunities to improve financial systems, automate workflows, and refine planning processes to support scale.

Senior Director of GTM FP&A

• Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.
• SEs are Ironclad Sales Team’s pre-sale technical experts, collaborating closely with prospects and Ironclad’s Sales, Implementation, and Product teams, forming a critical technical overlay to the sales and solution evaluation.
• At Ironclad, SEs are creative, value-driven technology experts that love to engage with people. They drive sales through clear communication focusing on customer use cases, technology infrastructure, and solution design.
• SEs empower prospects to understand how Ironclad can work for them.
• SEs also help Ironclad improve our platform: the best SEs help capture the most challenging technical requirements observed in the market and translate them into actionable insights for Ironclad’s Product team to develop.
• Responsibilities:
• Listen to prospects' needs and goals. Listening is our #1 strength.
• Design, build and present custom demonstrations of the Ironclad platform using a prospect’s own contracts and workflows.
• Build strong relationships with prospects to help Ironclad’s most important and strategic prospects evaluate and ultimately select Ironclad.
• Collaborate with Account Executives and other internal partners to progress an evaluation forward smoothly.
• Bring actionable insights back to Ironclad’s Product Team to help us evolve our core product.
• Partner with your aligned Sales Leader to support pipeline generating activities and overall team success
• Benefits:
• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers
• OTE Range: $160,000 - $190,000
• The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Senior Solution Engineer, Customer Accounts

• Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.\n• Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars.\n• Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.\n• We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth.\n• Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.\n• Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.\n• As a Customer Success Manager, you’ll be responsible for partnering with our largest, global customers. Your primary role is to drive adoption of the Ironclad solution and ensure your customers are maximizing the value of their investment. Additionally you’ll support the growth of the business by identifying new business opportunities, and aligning your customers to an Ironclad value framework.\n• Role & Responsibilities:\n• Understands customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics\n• Utilizes established Success plays to drive impactful results\n• Monitors customer health, renewal timelines, and business goals to create joint strategies for success\n• Leads complex customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty\n• Builds and manages relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships\n• Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value\n• Conducts Business Reviews across various levels and teams of stakeholders to share outcomes, gather feedback, and refine strategies\n• Stays up-to-date on product updates to enhance customer adoption\n• Identifies opportunities to improve Success processes and elevate the Enterprise customer experience\n• Willingness to travel for customer meetings and conferences (up to 20%).

Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.
Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency.
It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth.
We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!
Solution Engineers (SEs) are Ironclad’s pre-sales technical experts. SEs collaborate closely with prospects and Ironclad’s Sales, Customer Outcomes, Implementation and Product teams, forming a critical technical overlay to the sales and solution evaluation.
SEs also help Ironclad improve our platform: the best SEs help capture the most challenging technical requirements observed in the market and translate them into actionable insights for Ironclad’s Product team to develop.
We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.
We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND.
For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.