Ironclad

Manager

• The Deal Desk Manager will help to accelerate deal cycles to close and maximize revenue by partnering with our GTM Organization in proposal building, pricing, quote generation and opportunity management in the effort to structure profitable and compliant transactions.
• Guide Sales with deal structure and pricing guidance to optimize profitability, meet strategic organizational goals, and accelerate deal closures.
• Provide proactive support, guidance and creative solutions to the GTM Organization to drive New, Upsell, and Renewal Business deals while being aware of relevant customer information.
• In addition, you will add strategic value by addressing process inefficiencies and areas in need of enablement and working with multiple departments (Legal, Revenue Accounting, Finance, Services, etc.) on behalf of the GTM Organization to ensure that the GTM Team is being supported to the highest standard.
• Ensure compliance with Ironclad’s pricing and discounting policies.
• Identify potential training opportunities and coordinate with Sales Enablement to develop & communicate materials to all necessary departments.
• Provide additional support to regional sales leaders as needed.

Deal Desk Manager

Implementation Specialist

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks
• Serve as the primary project escalation point of contact
• Ensure alignment across all teams, internal and external
• Build, maintain, and track project timelines in order to deliver on-time and in-scope deployments
• Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
• Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

Senior Implementation Manager, EMEA

Full-stack Engineer

• Define and execute a roadmap including intelligent LLM-based agentic systems, RAG (Retrieval-Augmented Generation), LLM post-training and domain adaptation.
• Lead the strategy for AI reliability. You will ensure our models are not just "cool," but production-grade, legally accurate, and scalable.
• Manage and grow a team of talented engineers, fostering a culture that blends ML research excellence with pragmatic, product-focused delivery.
• Partner with Product, Sales, and Marketing to move products like Jurist and Assistant from early adoption to General Availability and massive scale.
• Establish robust practices for training, deployment, and continuous monitoring of LLMs in a secure enterprise environment.
• Identify organizational bottlenecks and speak up to fix them. You’ll represent Ironclad’s technical vision to Fortune 500 customers and category-defining startups.

Technical Lead – Contract AI

• Collaborate closely with product managers, designers, and engineers across the company to scope, design, and ship features and systems that meaningfully impact our customers.
• Partner with quality engineers to co-create, evolve, and maintain a thoughtful testing strategy that keeps our product fast, reliable, and resilient.
• Lead technical discussions, share context generously, and mentor teammates through clear, kind feedback and coaching.
• Help grow an inclusive, high-performing team by interviewing and hiring engineers from a wide range of backgrounds and experiences.
• Build in a modern stack that includes TypeScript, ReactJS, Node.js, PostgreSQL, and Kubernetes on Google Cloud Platform—no need to have used all of these before; we’ll support you as you learn.

Staff Software Engineer

Business Development Rep

• Create and prioritize strategic target account lists within a defined territory.
• Research and build accounts (i.e. adding contacts, sending emails, strategic calling).
• Conduct high-level conversations with senior executives in prospect accounts.
• Present sales pitches, product reports and other valuable data to potential prospects in a way that promotes the company brand and mission and helps the audience identify a need for the product.
• Collect and track information that provides sales intelligence for our team, organizing and categorizing sales lead information into Salesforce.com.
• Collaborate with other departments to identify product improvements, modifications or changes that could enhance its overall performance and attractiveness of our platform.
• Achieve monthly quotas of qualified opportunities.

Business Development Representative

Recruitment

• Own and orchestrate all aspects of interview logistics, from scheduling to communication to day-of coordination, with precision and a high attention to detail.
• Maintain visibility across the full recruiting calendar, balancing multiple functions and time zones
• Deliver a thoughtful, seamless candidate experience at every stage of the process
• Partner with recruiters and hiring teams to proactively solve challenges and improve interview logistics
• Bring a team-oriented mindset to every interaction, ensuring clarity, alignment, and follow through
• Contribute to recruiting programs and cross-functional projects that elevate candidate experience and operational excellence such as improving team processes, onboarding, or interviewer enablement

Recruiting Coordinator – Contract

Sales Development Rep

• Represent Ironclad as the first point of interaction for prospective customers, providing a exceptional customer experience in every interaction
• Drive qualification calls with a consultative approach by having deep knowledge of our products and services to help prospects understand how our solution can add value to their business
• Manage and maintain a pipeline of interested (warm) prospects to identify when there is potential opportunity to engage a sales executives in next steps
• Identify best practices for refining the company’s lead-generation playbook and collaborate with internal teams to surface feedback from customer interactions
• Effectively manage inbound leads through the funnel with a tight, process-oriented approach in order to drive strong speed-to-lead and conversion rates
• Leverage Salesforce (CRM) and Outreach (sales engagement tool) to execute on core daily inbound tasks with high attention to detail
• Identify the needs of prospects and position the value of Ironclad effectively to generate opportunities for our sales teams
• Build trusting relationships with prospects and actively nurture warm leads into sales opportunities
• Proactively identify areas for improvement and help develop a playbook of best practices to scale the inbound motion

Sales Development Representative

• Collaborate with designers, product managers, and other engineers to spec, design, and build features and systems
• Create polished, accessible, and mobile-friendly user interfaces using modern front-end technologies and frameworks.
• Contribute to front-end architecture discussions, ensuring scalability, maintainability, and performance.
• Partner with quality engineers to define, build and maintain testing strategy
• Mentor and provide thoughtful feedback to others on the team
• Help interview and recruit talented engineers to Ironclad
• Work on a modern stack built upon: TypeScript, ReactJS, Node.js, and Docker containers in Kubernetes on Google Cloud Platform (experience with these specific technologies not required)

Senior Software Engineer

Engineer

• Support implementation and operations of our Identity Governance & Administration (IGA) platform to ensure employees gain appropriate access for their role, approvals are captured, and access is revoked efficiently upon separation
• Access control design as a security control by defining and enforcing RBAC standards for sensitive systems
• Continuous improvement of identity controls by reducing standing privileges and hardening authentication policies (SSO, MFA)
• Lead the integration of new SaaS applications into our SSO (Single Sign-On) and MFA (Multi-Factor Authentication) ecosystem, providing security oversight for business systems implementations and operations
• Evolve our corporate device trust program so only compliant devices can access corporate and production systems
• Support endpoint security efforts including security policies, controls, and vulnerability management across macOS and Windows
• Partner with Security Detection & Response to ensure visibility into corporate systems, including development of scripts and integrations as needed
• Partner with Trust & Compliance to streamline or automate evidence collection to support internal and independent audits (e.g., SOC2)
• Conduct periodic access reviews and audits; investigate and resolve identity- and access-related security incidents
• Design, document, and execute plans to identify gaps and continuously improve access management lifecycle and identity architecture

Staff IAM Engineer

Financial Planning and Analysis

• Own financial planning and forecasting for the Customer Outcomes organization, including headcount planning, operating expenses and budget-to-actuals performance.
• Own financial analysis and reporting for the Professional Services P&L, including forecasting services bookings, revenue, utilization, and delivery capacity.
• Lead monthly forecasts and support annual planning and long-range planning for Customer Outcomes functions.
• Partner with Corporate Finance on company forecasting and reporting related to Customer Outcomes investments.
• Act as a trusted finance partner to Professional Services, Customer Success, Customer Support, Sales Engineering, and Technical Services leadership.
• Provide data-driven insights to support resource allocation, investment prioritization, and operational efficiency.
• Collaborate with cross-functional partners including Operations, Analytics, and People teams on headcount planning and organizational scaling.
• Develop reporting and dashboards that provide visibility into key operational and financial drivers across the Customer Outcomes organization.
• Support analysis of customer lifecycle economics including adoption, retention, expansion, and cost-to-serve.
• Build financial models to evaluate investment opportunities, capacity planning, and efficiency improvements across post-sales teams.
• Identify opportunities to improve planning processes, data governance, and financial systems as Ironclad continues to scale.

Finance Manager – Customer Outcomes

Data Scientist

• Work hand-in-hand with product managers, designers, and engineers to frame key questions, define metrics, and develop hypotheses that guide product strategy.
• Analyze user behavior and product usage data to uncover friction points and areas for improvement in contract management workflows.
• Design and run experiments to test new features and optimizations, providing clear, actionable insights that inform prioritization and iteration.
• Build dashboards and self-serve reporting tools that empower product teams to monitor performance and make timely, data-informed decisions.
• Foster a collaborative environment where data is accessible and integral to the product development, helping teams move confidently from ideas to impact.
• Identify and implement Generative AI solutions to automate internal data workflows, such as code generation, documentation, and routine reporting, to increase the team’s operational velocity.

Staff Data Scientist – Product Analytics

Technical Recruiter

• Source, recruit and hire professionals across a wide range of roles while managing process from sourcing to offer acceptance.
• Create comprehensive sourcing and recruitment strategies while leveraging internal resources in order to hire the best talent in the market.
• Develop strong relationships with hiring managers, candidates and cross-functional partners in order to create a best in class hiring experience, from recruiting through on-boarding.
• Own a seat at the table with business leaders to understand and drive recruitment strategy.
• Serve as a mentor and onboarding guide to new members of the recruiting organization including, but not limited to, recruiters, recruiting coordinators and sourcers.
• Proactively anticipate challenges and mitigate risk.
• Create a strategy around advancing the business forward and drive that strategy to completion.
• Anticipate needs of clients and deliver solutions before requested.

Senior Technical Recruiter

• Own and prioritise a strategic target account list within your territory
• Research and build account plans (adding contacts, sending personalised emails, and making strategic outbound calls)
• Run confident, high-level conversations with senior executives at target accounts
• Tell a compelling story in meetings, sharing tailored pitches, product insights, and data that help prospects see why they need our platform
• Capture and organise sales intelligence in Salesforce so the broader team has clean, actionable data
• Partner closely with Sales, Marketing, and Product to share feedback from the market and influence how we position and improve our platform in EMEA
• Consistently hit and exceed monthly quotas for qualified opportunities

Sales Development Representative, EMEA

Solutions Engineer

• Listen to prospects' needs and goals. Listening is our #1 strength.
• Design, build and deliver executive level custom presentations and demonstrations of the Ironclad platform using a prospect’s own contracts and workflows.
• Build strong relationships with prospects to help Ironclad’s most important and strategic prospects evaluate and ultimately select Ironclad.
• Collaborate with Account Executives and other internal partners to progress an evaluation forward smoothly.
• Work alongside our enterprise architecture team and business value engineers to build cases which support a prospect’s evaluation.
• Bring actionable insights back to Ironclad’s Product Team to help us evolve our core product.
• Partner with your aligned Sales Leader to support pipeline generating activities and overall team success.

Senior Solutions Engineer – LATAM

Product Manager

• Understand the needs of Ironclad’s workflow and admin users better than anyone, with a particular focus on customers managing dozens of workflow configurations and hundreds of conditions. You’ll deeply understand centralized and distributed admin models and how they shape requirements for global configuration tools.
• Leverage agentic AI to configure new workflows for our users and use AI to monitor and maintain existing workflows.
• Establish shared vision across the company by building consensus on priorities and roadmap with Core Applications, IAM/PBAC, Platform Foundations, and other teams that depend on conditions for access, policy, and workflow logic.
• Lead the evolution of configurations from per‑workflow state to a normalized, reusable global capability, including data modeling, evaluation strategy, and migration from legacy object types used throughout the workflow engine.
• Design and ship data cleanup and migration tooling that helps existing customers identify and safely consolidate duplicative conditions into global ones, without breaking in‑flight or existing workflows in production.
• Own rollout, early access programs, and GA for the workflow designer by working closely with Customer Outcomes and Solutions team to define target customers, success criteria, and adoption playbooks (for both new and existing customers).
• Define and analyze metrics that inform product prioritization and decision-making, including adoption rates of workflow designer, percentage of customers using common building block components, and efficiency rate of setting up workflows.