Ironclad

Engineering Manager

• Manage and grow a high-performing team of engineers. Foster a culture of technical excellence, high agency, and pragmatic delivery.
• Lead the execution of our Intake, Review, and Archive agents. These agents are responsible for the automated extraction of contract-relevant metadata, eliminating manual data entry and ensuring data integrity for Ironclad customers.
• Actively participate in the codebase. You will help spec, design, and build front-end agentic interfaces and the orchestration layers that interface with LLMs.
• Beyond AI, you will own and improve the existing core systems that power these workflows, ensuring they are scalable, reliable, and maintainable.
• Lead by example in adopting AI tooling (Cursor, Claude Code, LLM-based automation) to improve engineering velocity and code quality.
• Partner with Product and Design to define the "Why." You will manage cross-team dependencies and ensure the team is building the right solutions for complex legal use cases.
• Work with Quality Engineering to define testing strategies for non-deterministic AI outputs, ensuring our agents are production-grade.

Technical Engineering Manager

Support Engineer

• Serve as the primary escalation point for complex support issues during EMEA hours
• Troubleshoot advanced product, integration, and workflow issues across Ironclad and connected systems
• Investigate, replicate, document, and drive bug escalation with Engineering partners
• Build deep expertise in a product pillar and become a subject matter expert in that area
• Partner cross-functionally with Customer Support Managers, Sales, and Engineering to resolve customer issues and improve outcomes.
• Help maintain strong ticket hygiene, queue coverage, and handoff quality across the region
• Review work, support quality, and help uplevel teammates, contractors, and BPO coverage in EMEA
• Create and improve internal and external documentation, including knowledge base content and support process best practices
• Use customer feedback and recurring issues to help inform product improvements and support workflows

Senior Technical Support Engineer

Account Executive

• The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers.
• This role owns the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base.
• Working in close partnership with Enterprise Account Executives and cross-functional teams, the CAE ensures disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes.
• This role requires a balance of strategic thinking, data-driven decision making, and hands-on execution.

Customer Account Executive, Enterprise

Operations

• Act as a strategic partner to Sales and GTM leadership, developing a deep understanding of the business to identify opportunities to improve pipeline generation, conversion, and revenue performance. Translate insights into clear recommendations that drive measurable outcomes.
• Own pipeline and performance insights, including understanding pipeline composition (inbound, outbound, partner, expansion) and proactively identifying risks and opportunities across stages, segments, and use cases.
• Build and maintain analytical models (capacity, pipeline coverage, attainment, segmentation, territory design) to inform both near-term execution and long-range planning.
• Leverage modern data and AI tools to accelerate analysis, uncover insights, and improve decision-making across GTM. Continuously evaluate new tools and approaches to increase team efficiency and analytical depth.
• Drive operating cadence and execution rigor, including forecast support, pipeline inspection, and business reviews to ensure consistency, accountability, and high-quality data across the organization.
• Partner cross-functionally with Finance, Systems, and GTM teams to align on planning, performance tracking, and process improvements that support scalable growth.
• Lead key planning initiatives, including annual planning, territory design, and quota setting.
• Continuously improve systems, processes, and data quality, working closely with GTM Systems to ensure tools (e.g., Salesforce, forecasting platforms) effectively support the sales motion and evolving business needs.

Sales Strategy – Operations Manager

Application Engineer

• Develop and implement secure coding practices, procedures, and standards for software development teams.
• Conduct application security assessments and vulnerability testing to identify and mitigate risks.
• Perform security reviews of code changes and ensure that security issues are addressed.
• Collaborate with cross-functional teams to remediate software vulnerabilities and implement secure coding practices.
• Integrate security review processes into Ironclad’s CI/CD pipeline.
• Conduct threat modeling and risk analysis to protect sensitive data.
• Provide domain expertise on protective controls including system, network, encryption, and authentication services.
• Work closely with members of the SRE, Development, IT, and Security teams to drive impactful changes to Ironclad’s cybersecurity posture.
• Work closely with the risk and governance teams to implement compliance and security requirements.
• Contribute to secure coding and other cybersecurity training programs.
• Stay up-to-date with the latest security trends, vulnerabilities, and attack techniques.
• Provide technical leadership and mentorship to other members of the engineering and security teams.

Staff Application Security Engineer

Manager

• The Deal Desk Manager will help to accelerate deal cycles to close and maximize revenue by partnering with our GTM Organization in proposal building, pricing, quote generation and opportunity management in the effort to structure profitable and compliant transactions.
• Guide Sales with deal structure and pricing guidance to optimize profitability, meet strategic organizational goals, and accelerate deal closures.
• Provide proactive support, guidance and creative solutions to the GTM Organization to drive New, Upsell, and Renewal Business deals while being aware of relevant customer information.
• In addition, you will add strategic value by addressing process inefficiencies and areas in need of enablement and working with multiple departments (Legal, Revenue Accounting, Finance, Services, etc.) on behalf of the GTM Organization to ensure that the GTM Team is being supported to the highest standard.
• Ensure compliance with Ironclad’s pricing and discounting policies.
• Identify potential training opportunities and coordinate with Sales Enablement to develop & communicate materials to all necessary departments.
• Provide additional support to regional sales leaders as needed.

Deal Desk Manager

Implementation Specialist

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks
• Serve as the primary project escalation point of contact
• Ensure alignment across all teams, internal and external
• Build, maintain, and track project timelines in order to deliver on-time and in-scope deployments
• Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
• Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

Senior Implementation Manager, EMEA

Full-stack Engineer

• Define and execute a roadmap including intelligent LLM-based agentic systems, RAG (Retrieval-Augmented Generation), LLM post-training and domain adaptation.
• Lead the strategy for AI reliability. You will ensure our models are not just "cool," but production-grade, legally accurate, and scalable.
• Manage and grow a team of talented engineers, fostering a culture that blends ML research excellence with pragmatic, product-focused delivery.
• Partner with Product, Sales, and Marketing to move products like Jurist and Assistant from early adoption to General Availability and massive scale.
• Establish robust practices for training, deployment, and continuous monitoring of LLMs in a secure enterprise environment.
• Identify organizational bottlenecks and speak up to fix them. You’ll represent Ironclad’s technical vision to Fortune 500 customers and category-defining startups.

Technical Lead – Contract AI

• Collaborate closely with product managers, designers, and engineers across the company to scope, design, and ship features and systems that meaningfully impact our customers.
• Partner with quality engineers to co-create, evolve, and maintain a thoughtful testing strategy that keeps our product fast, reliable, and resilient.
• Lead technical discussions, share context generously, and mentor teammates through clear, kind feedback and coaching.
• Help grow an inclusive, high-performing team by interviewing and hiring engineers from a wide range of backgrounds and experiences.
• Build in a modern stack that includes TypeScript, ReactJS, Node.js, PostgreSQL, and Kubernetes on Google Cloud Platform—no need to have used all of these before; we’ll support you as you learn.

Staff Software Engineer

Business Development Rep

• Create and prioritize strategic target account lists within a defined territory.
• Research and build accounts (i.e. adding contacts, sending emails, strategic calling).
• Conduct high-level conversations with senior executives in prospect accounts.
• Present sales pitches, product reports and other valuable data to potential prospects in a way that promotes the company brand and mission and helps the audience identify a need for the product.
• Collect and track information that provides sales intelligence for our team, organizing and categorizing sales lead information into Salesforce.com.
• Collaborate with other departments to identify product improvements, modifications or changes that could enhance its overall performance and attractiveness of our platform.
• Achieve monthly quotas of qualified opportunities.

Business Development Representative

Recruitment

• Own and orchestrate all aspects of interview logistics, from scheduling to communication to day-of coordination, with precision and a high attention to detail.
• Maintain visibility across the full recruiting calendar, balancing multiple functions and time zones
• Deliver a thoughtful, seamless candidate experience at every stage of the process
• Partner with recruiters and hiring teams to proactively solve challenges and improve interview logistics
• Bring a team-oriented mindset to every interaction, ensuring clarity, alignment, and follow through
• Contribute to recruiting programs and cross-functional projects that elevate candidate experience and operational excellence such as improving team processes, onboarding, or interviewer enablement

Recruiting Coordinator – Contract

Sales Development Rep

• Represent Ironclad as the first point of interaction for prospective customers, providing a exceptional customer experience in every interaction
• Drive qualification calls with a consultative approach by having deep knowledge of our products and services to help prospects understand how our solution can add value to their business
• Manage and maintain a pipeline of interested (warm) prospects to identify when there is potential opportunity to engage a sales executives in next steps
• Identify best practices for refining the company’s lead-generation playbook and collaborate with internal teams to surface feedback from customer interactions
• Effectively manage inbound leads through the funnel with a tight, process-oriented approach in order to drive strong speed-to-lead and conversion rates
• Leverage Salesforce (CRM) and Outreach (sales engagement tool) to execute on core daily inbound tasks with high attention to detail
• Identify the needs of prospects and position the value of Ironclad effectively to generate opportunities for our sales teams
• Build trusting relationships with prospects and actively nurture warm leads into sales opportunities
• Proactively identify areas for improvement and help develop a playbook of best practices to scale the inbound motion

Sales Development Representative

• Collaborate with designers, product managers, and other engineers to spec, design, and build features and systems
• Create polished, accessible, and mobile-friendly user interfaces using modern front-end technologies and frameworks.
• Contribute to front-end architecture discussions, ensuring scalability, maintainability, and performance.
• Partner with quality engineers to define, build and maintain testing strategy
• Mentor and provide thoughtful feedback to others on the team
• Help interview and recruit talented engineers to Ironclad
• Work on a modern stack built upon: TypeScript, ReactJS, Node.js, and Docker containers in Kubernetes on Google Cloud Platform (experience with these specific technologies not required)

Senior Software Engineer

Engineer

• Support implementation and operations of our Identity Governance & Administration (IGA) platform to ensure employees gain appropriate access for their role, approvals are captured, and access is revoked efficiently upon separation
• Access control design as a security control by defining and enforcing RBAC standards for sensitive systems
• Continuous improvement of identity controls by reducing standing privileges and hardening authentication policies (SSO, MFA)
• Lead the integration of new SaaS applications into our SSO (Single Sign-On) and MFA (Multi-Factor Authentication) ecosystem, providing security oversight for business systems implementations and operations
• Evolve our corporate device trust program so only compliant devices can access corporate and production systems
• Support endpoint security efforts including security policies, controls, and vulnerability management across macOS and Windows
• Partner with Security Detection & Response to ensure visibility into corporate systems, including development of scripts and integrations as needed
• Partner with Trust & Compliance to streamline or automate evidence collection to support internal and independent audits (e.g., SOC2)
• Conduct periodic access reviews and audits; investigate and resolve identity- and access-related security incidents
• Design, document, and execute plans to identify gaps and continuously improve access management lifecycle and identity architecture

Staff IAM Engineer

Financial Planning and Analysis

• Own financial planning and forecasting for the Customer Outcomes organization, including headcount planning, operating expenses and budget-to-actuals performance.
• Own financial analysis and reporting for the Professional Services P&L, including forecasting services bookings, revenue, utilization, and delivery capacity.
• Lead monthly forecasts and support annual planning and long-range planning for Customer Outcomes functions.
• Partner with Corporate Finance on company forecasting and reporting related to Customer Outcomes investments.
• Act as a trusted finance partner to Professional Services, Customer Success, Customer Support, Sales Engineering, and Technical Services leadership.
• Provide data-driven insights to support resource allocation, investment prioritization, and operational efficiency.
• Collaborate with cross-functional partners including Operations, Analytics, and People teams on headcount planning and organizational scaling.
• Develop reporting and dashboards that provide visibility into key operational and financial drivers across the Customer Outcomes organization.
• Support analysis of customer lifecycle economics including adoption, retention, expansion, and cost-to-serve.
• Build financial models to evaluate investment opportunities, capacity planning, and efficiency improvements across post-sales teams.
• Identify opportunities to improve planning processes, data governance, and financial systems as Ironclad continues to scale.