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Tech Stack
Tools & technologiesITSMJamf
About the role
Key responsibilities & impact- Lead and develop the IT Operations function, including coaching and growing a team of IT engineers and contractors, setting clear priorities, and raising the bar on execution and service quality.
- Own end-user support and service delivery across laptops, mobile devices, collaboration tools, office technology, and executive support, ensuring teammates can do their best work without friction.
- Establish and manage operational metrics and workflows across ticketing, SLAs, escalations, documentation, and continuous service improvement.
- Oversee identity and access operations, including provisioning and deprovisioning, SSO and MFA integrations, role-based access control, access reviews, and audit readiness.
- Own advanced administration of Google Workspace, including organizational settings, admin roles, group governance, email and calendar controls, and secure, scalable rollout of Gemini for Workspace capabilities.
- Administer and optimize core employee platforms including Slack, Zoom, and Glean, with responsibility for enterprise settings, permissions, integrations, adoption, and high-priority escalation support.
- Build reporting, triage, and support workflows across Google Workspace, Slack, Zoom, Glean, and ITSM tooling to improve operational visibility, service quality, and support efficiency.
- Drive lifecycle management and governance for devices, endpoints, core IT systems, and SaaS applications, with a focus on scalability, automation, and sound operational controls.
- Partner cross-functionally with Security, People, Finance, Workplace, and business teams to deliver technology rollouts, solve operational problems, and support company growth.
- Balance a high-empathy employee experience with strong security, compliance, and risk management practices across the IT environment.
- Roll up your sleeves on high-priority issues when needed, while also building the systems, documentation, and operating rhythms that allow the team to scale effectively.
Requirements
What you’ll need- 7+ years of experience in IT operations, business technology, enterprise IT, or a related function, with 3+ years leading technical teams in a fast-paced environment.
- Experience building and scaling internal technology services at a growing SaaS company, with strong judgment on how to balance speed, reliability, and control.
- Strong knowledge of IAM concepts and tooling, including Okta or comparable IdP platforms, SAML, OIDC, SCIM, MFA, RBAC, and least-privilege access models.
- Deep hands-on expertise administering Google Workspace and core employee productivity platforms, including Okta, Slack, and Zoom, in a scaling SaaS environment.
- Relevant certifications are strongly preferred, including successful completion of the Jamf 300 course, Associate Google Workspace Administrator, and Okta Certified Administrator.
- Strong experience with IT service management tools used for reporting, triage, workflow coordination, and end-user support; experience with Risotto or comparable platforms is a plus.
- Hands-on familiarity with adjacent IT operations tooling such as Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
- A track record of improving support operations through metrics, process design, documentation, and enablement.
- Strong security and compliance instincts, including experience supporting access reviews, audits, and operational controls aligned to frameworks such as SOC 2.
- Excellent analytical, communication, and stakeholder management skills, with the ability to navigate ambiguity, prioritize effectively, and drive outcomes across functions.
- A low-ego, high-ownership leadership style, with a bias toward action, empathy for users, and a commitment to building durable systems and teams.
Benefits
Comp & perks- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- And most importantly: the opportunity to help build the company you want to work at
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT operationsidentity and access managementGoogle Workspace administrationSaaS managementIAM conceptsMFARBACendpoint managementservice deliveryIT service management
Soft Skills
leadershipcommunicationanalytical skillsstakeholder managementempathyprioritizationproblem-solvingprocess designdocumentationteam building
Certifications
Jamf 300 courseAssociate Google Workspace AdministratorOkta Certified Administrator