Solutions Engineer

• Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

What You Will Be Doing
• Build, lead, and mentor a high-performing SETS team in the EMEA market.
• Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven.
• Serve as a subject matter expert in supporting the sales team throughout the sales cycle, ensuring technical alignment with customer needs.
• Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.
• Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.
• Work closely with Sales leadership to understand deal support needs for the different segments in the region, and establish effective support for deal cycles with the SE and EA members of the team.
• Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.
• Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.
• Collaborate with cross-functional teams to align SETS efforts with overall business objectives and company priorities.
• Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.
• Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform.
• Help Ironclad scale through external and internal education and enablement efforts.
• Key Skills: 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting.
• Experience hiring, motivating, and developing a team.
• Proven track record of successfully supporting large deal cycles in enterprise sales.
• Strong understanding of Contract Lifecycle Management software, Customer Relationship Management software, Vendor Relationship Management software, Integration software and APIs.
• Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value.
• Excellent communication and presentation skills.
• Strong listening and ability to understand customers\' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer.

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