Customer Success Manager

• Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.\n• Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars.\n• Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.\n• We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth.\n• Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.\n• Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.\n• As a Customer Success Manager, you’ll be responsible for partnering with our largest, global customers. Your primary role is to drive adoption of the Ironclad solution and ensure your customers are maximizing the value of their investment. Additionally you’ll support the growth of the business by identifying new business opportunities, and aligning your customers to an Ironclad value framework.\n• Role & Responsibilities:\n• Understands customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics\n• Utilizes established Success plays to drive impactful results\n• Monitors customer health, renewal timelines, and business goals to create joint strategies for success\n• Leads complex customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty\n• Builds and manages relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships\n• Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value\n• Conducts Business Reviews across various levels and teams of stakeholders to share outcomes, gather feedback, and refine strategies\n• Stays up-to-date on product updates to enhance customer adoption\n• Identifies opportunities to improve Success processes and elevate the Enterprise customer experience\n• Willingness to travel for customer meetings and conferences (up to 20%).

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