Ironclad

Solution Engineering Manager, Commercial CAE

Ironclad

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

Visit company website
✨ AI Apply
Manual Apply

Job Level

Junior

About the role

  • Build, lead, and mentor a high-performing Solution Engineering team supporting the Customer Account Executives within the sales org. Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven. Serve as a subject matter expert in supporting the Customer Account team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad.. Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform. Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team. Work closely with Customer Account Executives (CAEs) and Customer Outcomes leadership to understand the evolving needs of our existing customers and establish effective technical support for customer expansion initiatives. Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits. Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance. Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities. Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience. Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform from the lens of the customer Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge!

Requirements

  • 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting. Experience hiring, motivating, and developing a team. Proven track record of successfully supporting customer expansion initiatives, including upselling and cross-selling within customer accounts. Strong understanding of Contract Lifecycle Management software, Customer Relationship Management software, Vendor Relationship Management software, Integration software and APIs. Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value. Excellent communication and presentation skills. Strong listening and ability to understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer.