Iron Mountain

Manager

• Lead Program Optimization: Develop and implement the Global Information and Records program by applying advanced analytical skills to assess effectiveness, identify cost-saving initiatives, and drive continuous improvement.
• Administer Technical Systems: Independently manage the Records Management System (Content Manager) by overseeing data migrations, troubleshooting technical issues, and collaborating with vendors and stakeholders to ensure seamless system integration.
• Ensure Regulatory Compliance: Oversee the standardization of procedural documentation and manage the records disposal process to maintain strict alignment with organizational standards and legal regulations.

Records Manager

Machine Learning Engineer

• Develop and implement AI features for Agentic platform, focusing on System APIs and long term enterprise software development
• Collaborate with cross-functional engineering leads and peer groups environment to scale AI products for global enterprise use cases
• Ensure compliance with core computer science fundamentals. Such as data structure and algorithms, theory of computation, discrete mathematics and software engineering -- not champions in theory but can be used in applications and organizational engineering standards by writing clean, efficient code in Golang or JVM languages

Machine Learning Intern, Global Platforms & Technology

Bilingual

• Design, automate, and maintain comprehensive Customer Excellence dashboards and Key Performance Indicator scorecards to deliver actionable performance insights to leadership.
• Collaborate with Finance, Legal, and Compliance stakeholders to perform risk segmentation of Accounts Receivable portfolios and monitor credit risk exposure.
• Ensure compliance with organizational standards by maintaining Standard Operating Procedures (SOPs) for reporting tools and ensuring data consistency during Mergers and Acquisitions integration activities.

Business Analysis Professional, Bilingue

Client Services Representative

• Lead the implementation and ongoing management of assigned programs
• Maintain comprehensive program documentation
• Lead the onboarding process for new clients
• Effectively communicate client requirements
• Prepare business review decks and participate in discussions
• Monitor program revenue, profitability, and overall health
• Manage program risks and issues
• Collaborate with the Business Development team

Client Services Manager

Data Entry

• The Data Entry Supervisor is responsible for the daily functions within the Data Entry team.
• Ensures that department goals and targets are met with the primary focus on quality data entry procedures and service for our customers.
• Accountable for ensuring the department policies and procedures are adhered to by the team.
• Provide requisite training and work environment for employees.
• Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team
• Create and maintain data entry screens through IM Data Entry module GDE
• Regular communication and support for team on service performance and updates on new company policy, programs or services
• Delegate, monitor and coordinate department functions to meet deadlines required by customers and operations
• Responsible for evaluating upcoming workload and forecasting staffing needs to meet data entry standards and quality indicators
• Ensure compliance with Iron Mountain policies and procedures. H&S, Internal courses
• Ensure customer data integrity by reviewing and analysing system reports to validate data integrity and quality
• Maintain working relationship with other departments teams , Transport, Warehouse, Digital Scanning and the Commercial Team
• Communicate with Operations regarding data entry requirements
• Communicate with Administration team on any data entry projects and special pricing that may have to be administered
• Provide activity reports and data entry exception tracking review and analysis
• Collaboration with Account Management, Operations, Customer Service and Administration on customer needs

Data Entry Supervisor

Procurement

• Build and execute a multi-year category strategy for EMEA data center equipment MRO (Maintenance, Repair, and Operations) to drive measurable OpEx and CapEx efficiency.
• Collaborate with Data Center site leaders, Engineering, and Finance to consolidate fragmented supplier bases into scalable regional frameworks and standardized rate cards.
• Ensure compliance with organizational standards by leading competitive sourcing events (RFP/RFQ) and negotiating MSAs/SOWs that align with IRM’s risk and performance governance.
• Establish performance management through KPI dashboards and QBRs to improve first-time fix rates, response times, and overall supplier compliance.
• Collaborate with internal programs such as Supplier Diversity and Commercial Collaboration (Balance of Trade) to foster a culture of strategic partnership.

EMEA Data Center Procurement Professional

• Identify, standardize, and automate high-impact processes across Global Business Services (GBS), leveraging best practices to create a cohesive, unified approach to operational excellence and customer experience.
• Apply Lean, Six Sigma, and Agile methodologies to lead a portfolio of complex improvement projects, driving tangible cost savings and process efficiencies while conducting root cause analysis and deploying process control techniques.
• Collaborate closely with Global Process Owners and cross-functional teams to drive enhancements and align process improvements with broader business goals, coaching teams and establishing a framework for sustainable adoption of best practices.

Especialista en Procesos – Green Belt, Bilingüe

• Responsible for the daily functions with the QC & Data Entry team.
• Ensures that department goals and targets are met with the primary focus on quality QC and data entry procedures and service for the customers.
• Accountable for ensuring the department policies and procedures are adhered to by the QC and data entry team.
• Provide requisite training and work environment for employees.
• Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team.
• Create and maintain data entry screens through IM Data Entry module GDE.
• Regular communication and support for team on service performance and updates on new company policy, programs or services.
• Delegate, monitor and coordinate department functions to meet deadlines required by customers and operations.
• Responsible for evaluating upcoming workload and forecasting staffing needs to meet data entry standards and quality indicators.
• Ensure compliance with Iron Mountain policies and procedures. H&S, Internal courses.
• Ensure customer data integrity by reviewing and analysing system reports to validate data integrity and quality.
• Maintain working relationship with other departments teams, Transport, Warehouse, DS and the Commercial Team.
• Communicate with Operations regarding data entry requirements.
• Provide activity reports and data entry exception tracking review and analysis.
• Collaboration with Account Management, Operations, Customer Service and Administration on customer needs.

Data Entry, QC Supervisor

Billing Specialist

• Research and analyze billing-related issues, providing daily support to internal and external customers as required based on the assigned portfolio of accounts.
• Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information into applicable systems.
• Manage specialized billing arrangements and processes that require escalated attention and intervention in order to drive on-time payment.
• Manage electronic invoicing processes and analyze invoicing files and data.
• Prepare, maintain, and distribute billing reports as required.
• Maintain consistent, prompt, and accurate service levels to promote a world-class customer experience.
• Provide ideas and leadership to address future requirements within the customer portfolio, striving to uncover opportunities for synergizing collective efforts across billing and GBS tasks, including miscellaneous billing projects/responsibilities as assigned by management.

Billing Analyst

Account Manager

• Drive the end-to-end sales process from opportunity identification through close, leveraging industry expertise to create customized, value-driven ALM strategies that align with customer goals.
• Collaborate with cross-functional teams across sales, marketing, product, and operations to deliver exceptional service while leading client meetings and presentations.
• Lead the negotiation of client service contracts and Service Level Agreements (SLAs), negotiating internally and externally to maximize value for Iron Mountain and its clients.

Enterprise Account Manager

Account Executive

• Drive Portfolio Growth & Pipeline Ownership: Accelerate product portfolio growth within dedicated accounts, focusing on strategic opportunities, and expanding discussions to generate a broader pipeline.
• Lead Complex Deal Management and Collaboration: Be responsible for end-to-end deal management, including qualification, proposal development, and closure.
• Collaborate with Client Partners/Managing Client Partners on larger pursuits, leveraging their account context and senior-level relationships to secure complex, multi-region opportunities.
• Strategic Partnership & Value Capture: Pull in Client Partners/Managing Client Partners and external partners for support when opportunities require broader account or cross-Business Unit engagement.
• Support product innovation teams by aligning product roadmaps to customer needs and goals (customer driven innovation).

• Lead the end-to-end Request for Proposal (RFP/RFQ/RFI) process for complex, high-value warehousing and logistics opportunities
• Analyze all tender documents to extract operational requirements, commercial terms, and compliance mandates
• Determine the optimal commercial strategy and pricing approach to maximize the likelihood of a profitable win
• Conduct rigorous sanity checks on all client-provided quantitative data
• Act as the central project lead, orchestrating input from Operations, Finance, Legal, IT, Sales, and Marketing
• Collaborate with subject matter experts to define detailed resource requirements
• Partner with Finance to develop detailed, transparent cost matrices
• Lead commercial negotiations on pricing structures, SLAs, and payment schedules

Senior Manager, 3PL Tender Management

• Define and evolve the global software and cloud procurement strategy to achieve long-term cost optimization, vendor consolidation, and technology enablement that aligns with enterprise business goals.
• Partner with the Chief Information Officer (CIO) and Chief Technology Officer (CTO) leadership levels to shape high-impact enterprise agreements, commercial reciprocity initiatives, and strategic partnerships that drive reciprocal value creation.
• Establish and refine standardized sourcing policies, supplier segmentation models, and contracting frameworks to ensure worldwide compliance with organizational standards and technology roadmaps.

Director, Software & Cloud Procurement

Financial Planning and Analysis

• Manage a high-volume account portfolio by proactively contacting customers via phone and email to resolve billing disputes and minimize delinquency rates.
• Collaborate with internal stakeholders, including District, Area, and Division teams, to identify payment barriers and escalate complex collection issues to leadership when necessary.
• Maintain accurate financial documentation within Oracle and other collection systems to ensure full compliance with Iron Mountain policies and departmental standards.

Strategic Planning Collector, Bilingual

• Analyze regional financial performance and variances against targets, providing detailed reporting on product and customer margins to drive forward-looking business decisions.
• Collaborate with Digital Delivery Teams and the Senior Finance Business Partner to track project bookings and deliver insights on actual versus modeled margin performance.
• Ensure compliance with organizational standards by identifying process automation opportunities and standardizing financial tools across the region.