Iron Mountain

Supply Chain

• Support and execute secure data eradication and media destruction processes
• Serve as an on-site technician at a data center to support ERAD processes
• Handle confidential data-bearing devices with the utmost security and integrity
• Follow all certified ERAD protocols and guidelines for secure media sanitization and destruction
• Communicate clearly and professionally with internal teams, data center personnel, and client stakeholders
• Track and document all eradication activities using internal systems and tools
• Support continuous improvement of ERAD operations, providing feedback and contributing to best practices
• Operate tools and machinery required for media handling and physical destruction
• Ensure compliance with client SLAs and Iron Mountain policies related to security, safety, and data integrity
• Coordinate domestic and international shipments with client logistics teams and distribution centers
• Maintain internal logistics systems and documentation, including Bills of Lading, process sheets, and shipping manifests
• Monitor warehouse activity in the WMS system; track inbound/outbound shipments and ensure accurate inventory data
• Reconcile inventory discrepancies, support audits, and assist with process improvements
• Build and maintain relationships with third-party transportation and recycling vendors
• Collaborate with accounting to review and validate logistics invoices and charges
• Generate and distribute weekly/monthly inventory and logistics performance reports

ERAD Technician / Logistics Coordinator

Customer Support

• Lead the development, review, and management of complex pricing models, quotes, and contract documentation, ensuring accuracy and completeness for revenue generation.
• Collaborate with sales, finance, account management, and country teams to streamline deal desk operations, resolve bottlenecks, and support process training initiatives.
• Develop and deliver reports and metrics dashboards by consolidating and analyzing sales, pricing, and customer data to provide actionable insights for decision-making.

Sales Support Specialist, Greek Speaking

Analyst

• Maintain skills inventory to understand current capabilities of the workforce.
• Support Organization Effectiveness (OE) consultants, HRBPs and Finance planning partners to develop multi-year headcount forecasts.
• Provide data driven recommendations on talent acquisition strategy.
• Act as the super user for our HR metrics dashboard in Looker Studio.
• Provide regular insights to HRBPs and OE consultants, monitor trends and identify areas for improvement.
• Collaborate with people analytics team to ensure the ongoing maintenance of the dashboards in Looker Studio and its connection to the Workday data source.
• Support OE consultants in ad hoc analytics requests.
• Translate data sets into “so-what” insights for HRBPs and business unit leaders.

Workforce Planning Analyst

Administration

• Lead Retained HR Administration: Maintain and organize local employee files and documentation while ensuring full adherence to company policies and data privacy regulations
• Collaborate on Benefits and Lifecycle Management: Partner with internal teams and our outsourcing partners to resolve employee lifecycle cases and manage local benefits programs, including enrollments and terminations
• Ensure Regulatory Compliance: Oversee the preparation and submission of local government reports and manage complex compliance tasks, such as employment-related documentation and the global offboarding process

Workforce Administration Specialist, German Speaking

Client Partner

• Develop and execute joint business plans to create an incremental pipeline through Partnership vehicles and GTM activities.
• Partner closely with Sales, Product Marketing, and Pre-sales teams to organize joint sales calls and align on GTM plays to accelerate SaaS revenue.
• Ensure all partner engagements and lead generation activities comply with organizational standards while managing forecasting and visibility within SFDC.

Partner Development Manager

Solutions Engineer

• Lead and develop a high-performing team of Account Resolutions Associates by setting clear performance expectations, conducting regular coaching sessions, and managing workload distribution to meet Service Level Agreements.
• Collaborate with Collections, Billing, and Customer Service leadership to prioritize disputes for strategic accounts and remove bottlenecks that hinder the end-to-end payment process.
• Ensure strict compliance with dispute management policies, financial controls, and organizational standards to drive measurable improvements in Accounts Receivable aging and Days Sales Outstanding.

Account Resolutions Manager, Bilingual

Accounts Receivable

• Manage assigned dispute cases from receipt through resolution by investigating billing, pricing, and service issues to ensure timely closure and prevent AR aging.
• Work closely with Collections Associates, Sales, and Operations to prioritize payment-blocking disputes and gather necessary documentation for validation.
• Execute approved credits, rebills, or adjustments while ensuring all actions align with organizational standards, internal controls, and audit requirements.

Analista de Cuentas por Cobrar, Bilingüe

• Develop and drive the interconnection strategy for prospective and operational IMDC data center sites, ensuring alignment with power availability, regulatory frameworks, and the company’s sustainability/renewables goals.
• Lead negotiations and management of interconnection agreements with utilities/ISOs, including power delivery contracts, grid impact studies, and capacity reservations.
• Ensure compliance with organizational standards, policies, or regulations pertaining to energy procurement and grid interconnection across the EMEA region.
• Establish financial models, projections, and risk analyses for interconnection costs, grid upgrade costs, energy price volatility, capacity/rate tariffs, and utility interconnection timelines.
• Coordinate with permitting, entitlement, and regulatory bodies to secure approvals needed for interconnection infrastructure (e.g., switchyards, substations, feeder lines).

Energy Solutions Manager

Account Manager

• Building trust, loyalty, and solid long-term relationships with key decision-makers at customer accounts and internally with IMDC teams
• Manages most aspects for project implementation of IMDC products and services for our hyperscale customer installations
• Oversee project schedule and monitor/update as the project progresses
• Ensures high-quality service delivery and customer satisfaction through proactive service management
• Partners closely with sales and marketing to identify and deliver on growth opportunities for IMDC’s business with existing customers

Global Hyperscale Account Manager

Engineering Manager

• Provide design and delivery of service functionality within agile development lifecycle
• Lead discussions with product management and cross-functional teams
• Track sprint progress and ensure adherence to Agile best practices
• Conduct code reviews and enforce coding standards
• Mentor developers and promote a culture of continuous improvement
• Evaluate new technologies and drive end-to-end delivery of initiatives

Manager, Software Development

Payroll

• Lead the development and enforcement of quality control guidelines, conducting regular audits and risk assessments to ensure payroll accuracy and compliance across all jurisdictions.
• Collaborate with Human Resources (HR), Finance, Legal, and external third-party payroll providers to align payroll strategies, manage Service Level Agreements (SLAs), and optimize retained team processes.
• Manage the implementation of unified payroll technology, integrating systems with the Human Resources Information System (HRIS) and Finance platforms to automate multi-country calculations, reduce errors, and enhance scalability.

Global Payroll Lead

Director

• Build and lead an enterprise-wide business operations function
• Establish resource and cost management processes and dashboards
• Partner cross-functionally to modernize business performance measures
• Own operational reporting across various performance metrics
• Drive operational frameworks for digitization and service implementation
• Create governance controls over regional P&L and chargebacks

Director, Business and Cost Management

Sales

• Execute Commercial Pricing and Quoting – Create simple price models, generate accurate quotes, and develop tactical reports to ensure all sales opportunities reflect current commercial standards and client requirements.
• Manage Opportunity Data and Research – Extract and analyze data from Salesforce.com and Business Intelligence (BI) systems to provide critical insights into inventory, contracts, and price lists for the internal sales teams.
• Ensure Process Integrity and Compliance – Maintain strict adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) while completing essential Request for Information (RFI) and Quality Assurance (QA) documentation.

Sales Support, Bilingual

Operations

• Own end-to-end performance of Federal Civilian digital operations, ensuring delivery against customer KPIs for quality, timeliness, safety, and security; diagnose root causes of issues and lead effective remediation across regions.
• Provide hands-on leadership to regional Directors, reviewing production results, capacity, workflows, and resource allocation; enforce accountability for performance, compliance, and continuous improvement.
• Serve as the primary operational liaison with IT, Commercial, Sales, and Customer Service teams; act as the operational expert in customer escalations, renewals, and pursuit of new business opportunities.
• Lead financial planning, forecasting, budgeting, and P&L management for the Civilian market; develop and execute gap plans, manage operating and capex budgets, and ensure customer engagements deliver expected financial results.
• Drive multi-year growth strategy and operational roadmap, including profitability targets, transformational initiatives, capacity planning, and a five-year real estate strategy aligned with market demand.
• Partner with sales and account teams to drive revenue growth, pricing strategy, deal structuring, and contract approvals; support key account renewals, acquisitions, and timely implementation of solutions while ensuring SLA compliance.
• Build and sustain a high-performance, inclusive culture focused on safety, innovation, and values; develop talent through coaching, succession planning, organizational design, and leadership development in partnership with HR.

Senior Director, Digital Operations

Events

• Data informed, Design, implement, and own the strategic plan to streamline art fair shipping and logistics on a global scale, focusing on end-to-end efficiency and scalability.
• Implement operational standards, service models, estimates, and pricing for all fair-related services to ensure consistency, clarity, and profitability across different geographies and client tiers.
• Direct strategies to optimize the use of existing hubs, warehouses, and global networks for art fair shipping, promoting Crozier-2-Crozier shipping around fairs to capitalize on efficiencies and provide tailored, economical client services.
• Strategically lead initiatives to strengthen Eurasia & North America’s market share in the fairs segment, optimizing the use of local services, shuttle networks, and warehouses, with a core focus on the growth potential in the United States.
• Identify and articulate clear business development opportunities and competitive advantages, compelling reasons for clients to choose the organization for art fair shipping and drive targeted acquisition of major event contracts and high-volume exhibitors.
• Own the renewal and growth strategies for major fair organizers and work across client teams with key exhibitor accounts, ensuring continuous, measured growth and proactively matching art fair services with client needs across the organization.
• Work collaboratively across Sales, Operations, and Finance to align resources, overcome execution roadblocks, leading the budgets and reporting, and tie fair business to and from major global hubs.
• Maintain specialized expertise in international customs clearance, temporary import regulations, and security protocols necessary for temporary, high-visibility event settings.