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Benefits Analyst – Benefits Administration, Service Excellence
Iron MountainBenefits Analyst managing benefits administration and financial operations across the US and Canada. Resolving escalated inquiries and ensuring compliance with operational standards.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage Purchase Order setup, handle comprehensive billing workflows for all United States and Canadian benefit vendors, and support the Annual Open Enrollment execution.
- Resolve escalated employee and vendor benefits inquiries, managing advanced cases within the ServiceNow platform with high-quality customer care.
- Partner with internal cross-functional teams to draft, review, and test system configuration requirements and design targeted, employee-facing benefits communications.
- Maintain operational compliance for assigned benefits by monitoring legislative updates, leveraging data reporting to provide operational insights, and developing clear standard operating procedures.
Requirements
What you’ll need- 3+ years of progressive, hands-on experience in benefits administration and financial billing operations.
- Strong knowledge of North American benefits administration processes, vendor management practices, and intricate plan documents.
- Proven capability in aggregating, manipulating, and analyzing data sets, census files, and operational reports, with highly preferred practical expertise in Workday and ServiceNow.
- Strong aptitude for numbers, structural problem-solving, and managing complex vendor purchase orders and invoice reconciliations.
- A proven ability to prioritize competing operational initiatives, articulate clear process workflows, and manage high-stakes priorities smoothly.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationfinancial billing operationsdata analysisvendor managementinvoice reconciliationpurchase order managementoperational compliancedata reportingsystem configurationstandard operating procedures
Soft Skills
customer careproblem-solvingprioritizationcommunicationcollaborationorganizational skillsattention to detailadaptabilitycritical thinkingprocess articulation