Benefits Analyst – Benefits Administration, Service Excellence

Iron Mountain

Benefits Analyst managing benefits administration and financial operations across the US and Canada. Resolving escalated inquiries and ensuring compliance with operational standards.

Posted 6/2/2026full-timeRemote • Florida, Ohio, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

benefits administrationfinancial billing operationsdata analysisvendor managementinvoice reconciliationpurchase order managementoperational compliancedata reportingsystem configurationstandard operating procedures

Soft Skills

customer careproblem-solvingprioritizationcommunicationcollaborationorganizational skillsattention to detailadaptabilitycritical thinkingprocess articulation

Tools & Technologies

ServiceNowWorkday

Industry Keywords

North American benefitslegislative updatesemployee-facing communicationscensus filesoperational reports

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage Purchase Order setup, handle comprehensive billing workflows for all United States and Canadian benefit vendors, and support the Annual Open Enrollment execution.
Resolve escalated employee and vendor benefits inquiries, managing advanced cases within the ServiceNow platform with high-quality customer care.
Partner with internal cross-functional teams to draft, review, and test system configuration requirements and design targeted, employee-facing benefits communications.
Maintain operational compliance for assigned benefits by monitoring legislative updates, leveraging data reporting to provide operational insights, and developing clear standard operating procedures.

Requirements

What you’ll need

3+ years of progressive, hands-on experience in benefits administration and financial billing operations.
Strong knowledge of North American benefits administration processes, vendor management practices, and intricate plan documents.
Proven capability in aggregating, manipulating, and analyzing data sets, census files, and operational reports, with highly preferred practical expertise in Workday and ServiceNow.
Strong aptitude for numbers, structural problem-solving, and managing complex vendor purchase orders and invoice reconciliations.
A proven ability to prioritize competing operational initiatives, articulate clear process workflows, and manage high-stakes priorities smoothly.