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Senior Regional Benefits Administration Analyst – LATAM
Iron MountainSr Benefits Administration Analyst managing LATAM benefit plans for Iron Mountain while implementing and optimizing benefit administration processes. Collaborating with vendors and local HR teams for compliance and data analytics.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead complex, multi-region lifecycle management for benefit plans, including new vendor implementations, annual open enrollments, critical plan renewals, and high-tier employee escalation resolution.
- Drive high-quality service delivery by holding vendors accountable to established Key Performance Indicators and Service Level Agreements, while overseeing the regional benefits billing ecosystem and purchase order setup.
- Monitor changing statutory landscapes to establish compliance obligations for all regional benefit and paid time off programs, while leading regional readiness initiatives to ensure data is audit-ready.
- Author high-impact localized benefit communications, partner with the Benefits Center of Excellence and local Human Resources leaders, and synthesize demographic and utilization data into sophisticated analytics for executive dashboards.
Requirements
What you’ll need- 5–7+ years of experience in progressive, hands-on LATAM benefits administration, with a proven track record of regional ownership.
- Strong knowledge of aggregating, manipulating, and analyzing complex data sets, census files, and intricate benefit plan documents, alongside practical expertise in Workday and ServiceNow platforms.
- Professional fluency in verbal and written English, with proficiency in Spanish.
- Portuguese being highly advantageous.
- Exceptional problem-solving, negotiation, and influencing skills within a matrixed global multinational environment.
- An innovative mindset dedicated to digital transformation, process automation, and managing competing high-stakes priorities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationdata analysisvendor managementcompliance monitoringprocess automationproblem-solvingnegotiationinfluencing
Soft Skills
leadershipcommunicationinnovative mindsetorganizational skills