Infobip

Solutions Engineer

• Our Solutions Engineer will be a mediator between Infobip and customer deployers/development technical teams, providing an accurate technical solution and expertise.
• The engineer in this role takes part in the activities for Infobip’s customers product proposals, deployments, connectivity and integrations, improvement of their current implementations, solution design and delivery.
• Solutions Engineers collaborate with the regional teams and act as a project manager or assist the more experienced project leads.
• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.
• Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.
• Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP and other solutions over CPaaS, SaaS services).
• Can identify new and innovative use cases for Infobip’s products and solutions.
• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
• Conduct demos, POCs and solution integration enablement sessions for customers and document with meeting minutes summaries.
• Ensure the highest degree of customer satisfaction during the implementation of the project.
• Collect the technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle the technical and security questionnaires.
• Ensuring that all the projects are delivered on time, within scope and budget.

Account Executive

• Build and manage relationships with Technology Services Distributors (TSDs).
• Recruit, onboard, train, and enable new channel partners, including agents and subagents.
• Guide customers through the full sales and implementation process.
• Maintain an accurate and up-to-date pipeline and sales funnel in Salesforce.
• Consistently achieve monthly revenue quotas.
• Stay current on all product releases and shifts in the technology solutions landscape.
• Collaborate with internal sales, engineering, and customer success teams to maximize partner and customer success.

Channel Account Executive

Team Leader

• Lead, mentor, and develop a team of invoicing professionals across the EMEA region
• Drive operational excellence across the end-to-end invoicing lifecycle, ensuring timely and accurate invoice generation
• Monitor and improve key operational KPIs including Time-to-Invoice, invoice accuracy, automation rate, and customer satisfaction metrics
• Identify process bottlenecks and implement scalable process improvement and automation initiatives
• Partner with technology and transformation teams to deliver workflow automation and operational efficiency projects
• Collaborate with Sales, Finance, Operations, Customer Success, Revenue Operations, Legal, and external customers to resolve invoicing challenges
• Present operational performance updates, risks, and improvement opportunities to senior leadership

Invoicing Team Leader

Graphics Designer

• Design static visual assets across digital and print formats for diverse use cases and channels
• Create social media content tailored to platform-specific formats and audience expectations across EMEA markets
• Develop 2D animations to support campaigns, product launches, and brand storytelling
• Produce event materials including booth graphics, banners, brochures, name tags, merchandise, and signage
• Design presentations, ebooks, and other long-form content formats that communicate clearly and look polished
• Apply and adhere to brand guidelines consistently across all output
• Adapt and extend existing design templates efficiently without compromising quality
• Test design formats and evaluate their impact - contributing insights to improve creative performance
• Present and communicate design concepts clearly to stakeholders and cross-functional teams
• Manage multiple projects simultaneously with a sharp eye for detail at every stage

Graphic Design Intern

Growth Marketing

• Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning
• Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams
• Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers
• Collaborate closely with Customer Success to ensure alignment for current and future SaaS business
• Ensure proper account setup by working with technical teams on account creation, route management, and content filtration
• Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting
• Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue.

Mid Market Customer Growth Executive

Account Manager

• Develop and maintain strong, trusted relationships with key telecom accounts.
• Lead commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
• Serve as the main point of contact for telecom partners, managing communications, escalations, and service updates.
• Collaborate cross-functionally with sales, marketing, technical support, and other teams to coordinate service delivery and meet expectations.
• Prepare and present Quarterly Business Reviews, demonstrating value delivered and identifying growth opportunities.
• Analyze usage and performance data to propose optimization strategies and support business development initiatives.
• Manage billing inquiries and disputes, coordinating internally to ensure timely and effective resolution.
• Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
• Monitor industry trends and market pricing in collaboration with Business Analysts to stay competitive and informed.

Telecom Account Manager

Product Marketing

• Translate company and RCS Base strategy into regional execution plans, ensuring business momentum and sustainable growth.
• Develop and maintain the RCS pipeline, in collaboration with our Sales Squad and Chapter Leads, propose strategic sales initiatives, and provide commercial guidance.
• Actively support key sales cycles, leveraging product expertise to drive conversions and revenue growth, and attend customer and prospect meetings as a subject matter expert.
• Engage directly with customers, building relationships, understanding their needs, and identifying opportunities for product adoption, feeding this into product teams.
• Work closely with our Sales Squad and Chapter Leads, equipping them with product knowledge, updates, and ongoing support.
• Support our key ecosystem partnerships with carriers and Industry bodies such as the CTIA, as Infobip’s regional RCS point of contact.
• Maintain our strong relationship with the regional Google GTM contacts, managing joint target customer list, developing joint GTM executions plans and ensuring we maximise realisation of incentives.
• Align closely with Global and HQ teams, such as Product Management, Marketing, and Sales Leadership to ensure GTM alignment and knowledge sharing.
• Be a trusted partner with NAM Sales teams, providing product expertise directly and supporting them with prospect/client meetings as appropriate.
• Work with other HQ Business Units to ensure collaboration on GTM initiatives.
• Partner with VPs and Sales Directors to align product strategies with overall sales objectives.

Regional GTM Manager

• Generate new business opportunities through proactive prospecting
• Manage the full sales cycle, from pipeline creation to negotiation and closing
• Sell Infobip solutions to assigned target accounts, directly or via partners
• Build tailored solution proposals and value propositions for customers
• Collaborate with specialists and internal stakeholders to advance complex deals
• Maintain accurate pipeline forecasting and CRM hygiene
• Partner with Customer Growth teams to ensure smooth handover and account ramp-up

Junior Account Executive

Backend Engineer

• Write well-designed, testable, and maintainable code for high-throughput, reliable platform services.
• Own parts of the codebase and contribute meaningfully to your team’s services within a large-scale distributed architecture.
• Pair program and mob program with senior engineers, learning how experienced developers think, debug, and design solutions.
• Use modern coding agents and large language models as part of your everyday engineering toolkit.
• Practice test-driven development by writing tests first, iterating confidently, and refactoring safely.
• Build a deep understanding of the systems you work on, including performance constraints, failure modes, and integrations.
• Actively participate in technical discussions by asking questions, sharing ideas, and developing well-founded engineering opinions.

Junior Backend Engineer

• Manage and grow a predefined portfolio of Tier 1 wholesales accounts across LATAM.
• Build and maintain trusted relationships with assigned clients to drive business growth.
• Act as the main commercial point of contact for clients.
• Lead commercial negotiations related to pricing, routing strategies, and volume-based agreements for international messaging traffic.
• Monitor messaging traffic volumes and pricing to protect and support revenue and margin performance.
• Meet and exceed quarterly targets, with a strong focus on gross profit, margin percentage, revenue growth, and cross-sell performance.
• Identify and execute cross-sell opportunities within assigned accounts.
• Understand clients’ structures and processes when selecting and implementing new solutions.
• Position Infobip against competitors within the wholesale messaging market.
• Coordinate with internal teams to meet client business expectations.
• Work closely with Customer Success for existing and future SaaS business.

Wholesales Account Manager

Sales Development Rep

• Manage inbound leads for your region, responding within strict SLAs
• Qualify prospects via inbound calls, chat-apps, and contact forms
• Identify customer needs, segment, and vertical early to route leads correctly
• Set up high-quality meetings for Account Executives in Tier 1 and Mid-Market teams
• Maintain accurate lead, account, and activity data in Salesforce
• Verify and enrich lead and account information using approved tools
• Act as a quality checkpoint to ensure leads are ready for sales engagement
• Collaborate closely with Marketing to improve lead quality and conversion
• Continuously learn Infobip products, solutions, and business use cases.

Sales Development Representative

Business Development Rep

• Execute outbound prospecting across target accounts, industries, and regions
• Engage prospects via email, phone, LinkedIn, and digital outreach channels
• Research accounts, stakeholders, and buying personas to identify opportunities
• Generate qualified meetings and sales opportunities for Account Executives
• Collaborate with Regional Sales and Customer Facing teams on pipeline initiatives
• Maintain and execute outreach sequences using approved tools and methodologies
• Use prospecting and research tools to enrich and validate account data
• Maintain accurate prospect and activity data in Salesforce and outreach platforms
• Follow qualification standards and outreach best practices to ensure pipeline quality
• Leverage AI tools and automation to improve research, outreach, and productivity
• Continuously learn Infobip products, solutions, and customer use cases

Business Development Representative

• Qualify leads and drive the full sales cycle to successfully close Tier 2 clients
• Sell a defined subset of products or services directly or via partners within your assigned account list
• Collaborate with specialists to design and deliver comprehensive solution proposals
• Develop and present strong value propositions tailored to customer needs
• Manage sales activities including forecasting, account strategy, resource planning, and pipeline tracking
• Negotiate pricing and contractual agreements to successfully close deals
• Maintain and grow client relationships in partnership with Mid-market Account Managers, including cross-selling and supporting complex renegotiations
• Ensure accurate and timely updates in the CRM system to reflect sales progress and customer interactions

MM Account Executive – Saudi Squad

• Develop and execute strategic sales plans to achieve and exceed assigned revenue targets
• Identify, qualify, and progress new business opportunities using a variety of prospecting techniques
• Conduct in-depth needs analysis to understand customer challenges and map them to Infobip’s product portfolio
• Prepare and deliver persuasive sales presentations and product demonstrations to prospective clients
• Own and manage the full sales cycle, including contract negotiations and deal closure
• Collaborate cross-functionally with product, marketing, and support teams to ensure smooth onboarding and customer satisfaction
• Monitor industry trends, market dynamics, and competitor activity to identify new opportunities and refine sales strategies
• Address client objections and concerns with structured problem solving and critical thinking
• Build and maintain long-term relationships with key decision-makers and stakeholders
• Maintain accurate sales forecasts and up-to-date opportunity data in the CRM system