Infobip

Sales

• Assist in account activation and configuration activities to support successful customer onboarding.
• Support setup tasks such as domain configuration, access setup, and data updates across internal systems.
• Maintain accurate records and learn to apply account-level and product-level settings.
• Support company initiatives by assisting with channel cost reviews, pricing considerations, and automated pricing updates.
• Provide operational support through bulk updates, data maintenance, and workflow upkeep for customer-facing teams.
• Help evaluate existing processes and contribute ideas to improve efficiency and consistency.
• Support partner and internal teams by creating new customer records and coordinating initial setup tasks.

Sales Back Office Associate, Russian Speaking

Account Executive

• Identify new business opportunities and leads with prospective new key clients
• Maintain sales through forecasting, account resource allocation, strategy, and planning
• Negotiate pricing and contractual agreements to close sales
• Support client relationships for the first 12 rolling months
• Collaborate with stakeholders for new business acquisition

Email Account Executive

• Develops short- and long-term strategy and goals for the squad
• Focuses on the achievement of financial KPIs and removes roadblocks
• Coordinates daily activities and ensures work cadence in Agile
• Acts as a coach, motivator, and navigator for sales
• Manages squad’s performance and delivers feedback
• Serves as the main point of contact with supporting teams

Director of Enterprise Sales

Solutions Engineer

• Help customers and/or partners understand the value of Infobip solutions and services
• Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design technical solutions and service integration plans
• Handle technical and security questionnaires
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
• Create conversational workflows and strategies for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department

Solution Engineer

• Consulting, discovery & pre-sales leadership: Help customers and partners understand the value of Infobip’s solutions and services
• Deeply understand customer businesses and map their needs to the right Infobip solutions and products
• Advise customers on industry best practices to improve business outcomes
• Continuously identify and design new, innovative solutions tailored to customer needs
• Collect detailed technical requirements and design complex architectures and integration plans
• Handle technical and security questionnaires with clarity and accuracy
• Lead captivating demos and Proofs of Concept (POCs) for high-profile customers
• Conduct scoping exercises, effort estimations, and guide commercial teams with technical input
• Solution implementation & delivery excellence: Deliver comprehensive, precise technical documentation for internal and external audiences
• Configure and customize complex Infobip solutions to meet customer business and technical requirements
• Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations
• Lead consulting and solution enablement sessions; document discussions with high-quality minutes
• Create conversational workflows and strategies for Answers and other Infobip products
• Provide hands-on technical leadership during integrations, deployments, and troubleshooting
• Technical leadership, mentorship & internal impact: Document solutions and share best practices within the department
• Maintain deep awareness of market feature needs and provide input to influence product roadmaps
• Mentor junior and mid-level team members, guiding their technical and professional growth
• Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends
• Act as the regional technical expert, supporting cross-functional teams on complex opportunities

Senior Solution Engineer

• Focus on lead qualification and closure for successful sale
• Sell a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad.
• Involve specialists when needed for particular aspects of overall sales (e.g., SE for demo)
• Develop solution proposals encompassing all aspects of the application.
• Manage sales through forecasting, account resource requesting, account strategy, and planning.
• Participate in the development, presentation, and sales of a value proposition.
• Negotiate pricing and contractual agreement to close the sale.
• Maintain client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health
• Work closely with BDR teams to take over the lead
• As required cross sell for existing accounts on complicated deals (e.g., renegotiation)

• Focus on lead qualification and closure for successful sale
• Sell a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad.
• Involve specialists when needed for particular aspects of overall sales (e.g., SE for demo)
• Develop solution proposals encompassing all aspects of the application.
• Manage sales through forecasting, account resource requesting, account strategy, and planning.
• Participate in the development, presentation, and sales of a value proposition.
• Negotiate pricing and contractual agreement to close the sale.
• Maintain client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health
• Work closely with BDR teams to take over the lead
• As required cross-sell for existing accounts on complicated deals (e.g., renegotiation)

• Focuses on lead qualification and closure for successful sale to Tier 2
• Sells a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad.
• Involves specialists when needed for particular aspects of overall sales
• Develops solution proposals encompassing all aspects of the application.
• Manages sales through forecasting, account resource requesting, account strategy, and planning.
• Participates in the development, presentation, and sales of a value proposition.
• Negotiates pricing and contractual agreement to close the sale.
• Maintains client relationships by collaborating with MM AMs to sell and maintain account health
• As required cross sells for existing accounts on complicated deals (e.g., renegotiation)

Mid-Market Account Executive

• Drive regional growth and meet sales targets for Voice across the EMEA region
• Translate global Voice strategy into actionable regional sales plans
• Identify whitespace opportunities across EMEA enterprise customers
• Build and deliver initiatives that accelerate Voice traction and improve profitability
• Support regional sales teams through training, enablement, and commercial guidance
• Participate in strategic sales cycles to improve win rates
• Maintain expert knowledge of Voice coverage, routing, regulations, and pricing models
• Advise sales and customers on performance, compliance, and best practices
• Collaborate with HQ Product Management and regional stakeholders

Product Sales Expert – Voice

• A Senior Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation.
• The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions.
• To deliver the desired business results, Senior Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues.
• They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.
• Help customers and/or partners understand the value of Infobip solutions and services
• Deeply understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Advise customers on best practices in the industry to improve their business outcomes
• Continuously identify and design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design complex technical solutions and service integration plans.
• Handle technical and security questionnaires.
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize complex Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations.
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
• Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
• Have an in-depth overview of market feature requirements and provide feedback to steer the development of products’ features
• Mentor junior team members and newcomers
• Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.

Growth Marketing

• Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip’s strategy and roadmap
• Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
• Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
• Understand clients’ organizational structures and processes related to selecting and implementing new solutions
• Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
• Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
• Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
• Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
• Provide constructive feedback and support improvements in Infobip’s internal tools for account management, traffic monitoring, and troubleshooting
• Maintain up-to-date records of client interactions and opportunities in Salesforce
• Influence Infobip’s customer experience by continuously representing the client perspective internally.

Mid Market Customer Growth Executive

Backend Engineer

• Deliver and maintain scalable backend services using .NET for our self-service platform
• Develop intuitive front-end features with React, enhancing the overall user experience
• Build and optimize core flows including user authentication, account sign-up, roles, and permissions
• Collaborate across multiple agile teams, sharing knowledge and supporting tasks as priorities change
• Take initiative on issues—jump in where needed and proactively own solutions end to end
• Participate in code reviews, testing, and continuous improvement of engineering practices
• Engage in dynamic sprint planning and contribute to team success in rapidly evolving priorities

Mid Full-Stack Engineer – .NET, React

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).

Sales Back Office Associate, Russian Speaking

Email Account Executive

Director of Enterprise Sales

Solution Engineer

Senior Solution Engineer

Account Executive

Account Executive

Mid-Market Account Executive

Product Sales Expert – Voice

Senior Solution Engineer

Mid Market Customer Growth Executive

Mid Full-Stack Engineer – .NET, React

Customer Growth Executive, German Speaker