Telecom Account Manager

Infobip

Telecom Account Manager at Infobip developing trusted relationships with telecom operators and leading negotiations for commercial agreements. Collaborating cross-functionally to deliver value and support business goals.

Posted 6/29/2026full-timeNairobi • 🇰🇪 KenyaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and maintain strong, trusted relationships with key telecom accounts.
Lead commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
Serve as the main point of contact for telecom partners, managing communications, escalations, and service updates.
Collaborate cross-functionally with sales, marketing, technical support, and other teams to coordinate service delivery and meet expectations.
Prepare and present Quarterly Business Reviews, demonstrating value delivered and identifying growth opportunities.
Analyze usage and performance data to propose optimization strategies and support business development initiatives.
Manage billing inquiries and disputes, coordinating internally to ensure timely and effective resolution.
Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
Monitor industry trends and market pricing in collaboration with Business Analysts to stay competitive and informed.

Requirements

What you’ll need

Bachelor’s or Master’s degree in Business, Management, or a related field.
Strong negotiation and relationship management skills with a clear commercial mindset.
Proven ability to analyze data and translate insights into actionable business decisions.
Proficient in MS Office, particularly Excel for data analysis and reporting.
Excellent written and verbal communication skills, with fluency in English.
Self-motivated and able to work independently while collaborating effectively across teams.
Additional language skills beyond English.

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisContract NegotiationPerformance AnalysisBilling ManagementService Delivery Coordination

Soft Skills

Communication SkillsSelf-MotivationCollaboration