Infobip

Solutions Engineer

• Support customer discovery sessions to understand business challenges and solution requirements, with guidance from senior team members
• Translate client needs into structured engineering briefs and contribute to shaping proposed solutions
• Build, test, and refine conversational AI workflows using programming, prompt engineering, and platform tools
• Contribute to rapid prototyping and iterative refinement of AI solutions, taking ownership of assigned workstreams
• Support integration of conversational AI capabilities into customers’ existing technology environments and help validate solution performance
• Troubleshoot and help resolve issues in deployed AI systems, escalating complex cases when needed
• Collaborate with Conversational Designers, Product, Engineering, Sales, and Implementation teams to support solution delivery
• Create and maintain reusable solution architectures, deployment playbooks, and best practices
• Build strong knowledge of Infobip’s product portfolio, the conversational AI ecosystem, and emerging industry trends
• Synthesize field observations and deployment patterns into actionable product improvement recommendations

Solution Engineer Associate, Internship

DevOps Engineer

• Operate, maintain, and upgrade Elasticsearch clusters, including index management, cluster maintenance, reboots, and version upgrades
• Automate infrastructure and operational processes using Ansible, focusing on readable, maintainable automation
• Work daily with Linux-based systems in containerized environments using Docker
• Design, implement, and maintain monitoring, alerting, and observability solutions for large-scale systems
• Contribute to CI/CD pipelines and automation supporting deployment, testing, and operational workflows
• Perform performance analysis and troubleshooting on distributed systems handling very large data volumes
• Collaborate with developers and other DevOps engineers to support custom services built around Elasticsearch using Java-based components
• Participate in team rituals such as sprint planning, daily stand-ups, and on-call rotations with a best-effort response model

Account Executive

• Sells a subset of product or services directly or via partners to a customers base (provided target account list) in designated geographical territory (Tier 1 (B) in region)
• Develop solution proposals encompassing all aspects of the application
• Manage sales through forecasting, account resource allocation, account strategy, and planning
• Participate in the development, presentation and sales of a value proposition
• Negotiate pricing and contractual agreement to close the sale
• Support end-to-end client relationship for the first 12 rolling months (including NRR, cross-sell, upsell & acquisitions)
• Maintain a mature approach to account acquisitions for the duration of first 12 months following the service acquisition
• Build and maintain strong client relationships and serve as a trusted partner to your clients

• Focuses on lead qualification and closure for successful sale
• Sells a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad
• Involves specialists when needed for particular aspects of overall sales (e.g., SE for demo)
• Develops solution proposals encompassing all aspects of the application
• Manages sales through forecasting, account resource requesting, account strategy, and planning
• Participates in the development, presentation, and sales of a value proposition
• Negotiates pricing and contractual agreement to close the sale
• Maintains client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health
• Works closely with BDR teams to take over the lead
• As required cross sells for existing accounts on complicated deals (e.g., renegotiation)
• As a Leading contributor individually and as a team member, provide direction and mentoring to others

Key Account Executive

Business Development Rep

• Engage prospect customers through phone, email, social media, and digital channels, converting conversations into quality meetings and sales opportunities.
• Identify customer segments, verticals, and needs early in discussions to route opportunities to the right Sales Team or Inside Sales Hub.
• Leverage best-in-class tools such as Outreach, ZoomInfo, and Salesforce to prospect efficiently across all account segments.
• Build deep product expertise to articulate how Infobip's communication platform solves real business problems for customers across industries.
• Collaborate with sales, marketing, and channel teams to execute proven account-based sales strategies and campaign-driven pipeline generation.
• Deliver consistent results against weekly, monthly, and quarterly targets while maintaining accurate meeting forecasts in Salesforce.
• Tackle a fast-paced, high-growth environment where you'll pioneer outreach into new market segments and help shape how Infobip wins in your region.

Business Development Representative

• Focus on lead qualification and closure for successful sale.
• Sell a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad. Involve specialists when needed for particular aspects of overall sales (e.g., SE for demo).
• Develop solution proposals encompassing all aspects of the application.
• Manage sales through forecasting, account resource requesting, account strategy, and planning.
• Participate in the development, presentation, and sales of a value proposition.
• Negotiate pricing and contractual agreement to close the sale.
• Maintain client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health.
• Work closely with BDR teams to take over the lead.
• As required cross sell for existing accounts on complicated deals (e.g., renegotiation).

Attorney

• Efficiently and adequately support the business in area of contract support
• Closely cooperating with relevant internal and external stakeholders
• Adequately able to support contract negotiations in multijurisdictional environment
• Dealing with external advisors regarding various contract law matters, domestic and foreign
• Able to fully understand internal policies and reflect them in the contract/negotiation process
• Effective risk management techniques and proactivity in advising on possible legal issues
• Researching and evaluating different risk factors in foreign jurisdictions
• Being able to full understand the companies products and underlaying legal risks from contractual perspective

Legal Associate, French – Intermediate Level

Growth Marketing

• Build and maintain trusted relationships with assigned Tier 2 clients to support overall customer health, retention, and growth
• Act as the main point of contact for clients, managing business and technical expectations, supporting escalations, and driving product and service adoption
• Meet and exceed quarterly KPIs related to gross profit, margin percentage, cross-sell opportunities, net revenue retention, and Tier 2 to Tier 1 transitions
• Ensure proper client account setup and maintenance, including account creation, routing, sender registration, and content filtration in line with agreed business scope
• Analyze and forecast client traffic, taking timely actions to maximize revenue, minimize losses, and support sustainable business growth
• Collaborate closely with internal teams such as Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, Self Service, and others to fulfill client requirements and ensure smooth customer transitions
• Maintain accurate records of client interactions, activities, and opportunities using internal tools such as Salesforce, Qlik, and Service Utilities

Mid Market Customer Growth Associate, Swedish Speaker

Analyst

• Enter vendor invoices into the accounts payable system, ensuring accuracy and correct coding
• Provide administrative and financial support to the Accounts Payable team
• Support the preparation and processing of outgoing payments in line with approval protocols
• Maintain accurate records of invoices, payments, and related documentation
• Enter financial data into company systems, ensuring completeness and data integrity
• Assist with the preparation of monthly AP-related financial statements and reports
• Participate in improving AP reports and processes
• Support the entry and processing of travel and expense reports, ensuring policy compliance
• Assist with processing and reconciling corporate credit card expenses
• Perform other delegated and professional tasks related to AP operations

Cash Application Analyst

• Drive customer satisfaction, retention, and growth for assigned customers
• Lead and develop a team of Customer Growth Executives
• Foster relationships with customers
• Conduct regular performance check-ins and development plans
• Allocate resources and manage workload distribution
• Track and report on customer health and team performance
• Champion a collaborative team culture

Associate Director – Growth

Sales

• Assist in account activation and configuration activities to support successful customer onboarding.
• Support setup tasks such as domain configuration, access setup, and data updates across internal systems.
• Maintain accurate records and learn to apply account-level and product-level settings.
• Support company initiatives by assisting with channel cost reviews, pricing considerations, and automated pricing updates.
• Provide operational support through bulk updates, data maintenance, and workflow upkeep for customer-facing teams.
• Help evaluate existing processes and contribute ideas to improve efficiency and consistency.
• Support partner and internal teams by creating new customer records and coordinating initial setup tasks.

Sales Back Office Associate, Russian Speaking

• Identify new business opportunities and leads with prospective new key clients
• Maintain sales through forecasting, account resource allocation, strategy, and planning
• Negotiate pricing and contractual agreements to close sales
• Support client relationships for the first 12 rolling months
• Collaborate with stakeholders for new business acquisition

Email Account Executive

• Develops short- and long-term strategy and goals for the squad
• Focuses on the achievement of financial KPIs and removes roadblocks
• Coordinates daily activities and ensures work cadence in Agile
• Acts as a coach, motivator, and navigator for sales
• Manages squad’s performance and delivers feedback
• Serves as the main point of contact with supporting teams

Director of Enterprise Sales

• Help customers and/or partners understand the value of Infobip solutions and services
• Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design technical solutions and service integration plans
• Handle technical and security questionnaires
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
• Create conversational workflows and strategies for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department

Solution Engineer

• Consulting, discovery & pre-sales leadership: Help customers and partners understand the value of Infobip’s solutions and services
• Deeply understand customer businesses and map their needs to the right Infobip solutions and products
• Advise customers on industry best practices to improve business outcomes
• Continuously identify and design new, innovative solutions tailored to customer needs
• Collect detailed technical requirements and design complex architectures and integration plans
• Handle technical and security questionnaires with clarity and accuracy
• Lead captivating demos and Proofs of Concept (POCs) for high-profile customers
• Conduct scoping exercises, effort estimations, and guide commercial teams with technical input
• Solution implementation & delivery excellence: Deliver comprehensive, precise technical documentation for internal and external audiences
• Configure and customize complex Infobip solutions to meet customer business and technical requirements
• Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations
• Lead consulting and solution enablement sessions; document discussions with high-quality minutes
• Create conversational workflows and strategies for Answers and other Infobip products
• Provide hands-on technical leadership during integrations, deployments, and troubleshooting
• Technical leadership, mentorship & internal impact: Document solutions and share best practices within the department
• Maintain deep awareness of market feature needs and provide input to influence product roadmaps
• Mentor junior and mid-level team members, guiding their technical and professional growth
• Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends
• Act as the regional technical expert, supporting cross-functional teams on complex opportunities

Solution Engineer Associate, Internship

DevOps Engineer

Account Executive

Key Account Executive

Business Development Representative

Account Executive

Legal Associate, French – Intermediate Level

Mid Market Customer Growth Associate, Swedish Speaker

Cash Application Analyst

Associate Director – Growth

Sales Back Office Associate, Russian Speaking

Email Account Executive

Director of Enterprise Sales

Solution Engineer

Senior Solution Engineer