Infobip

Account Executive

• Identify new business opportunities and leads with prospective new key clients
• Maintain sales through forecasting, account resource allocation, strategy, and planning
• Negotiate pricing and contractual agreements to close sales
• Support client relationships for the first 12 rolling months
• Collaborate with stakeholders for new business acquisition

Email Account Executive

Sales

• Develops short- and long-term strategy and goals for the squad
• Focuses on the achievement of financial KPIs and removes roadblocks
• Coordinates daily activities and ensures work cadence in Agile
• Acts as a coach, motivator, and navigator for sales
• Manages squad’s performance and delivers feedback
• Serves as the main point of contact with supporting teams

Director of Enterprise Sales

Solutions Engineer

• Help customers and/or partners understand the value of Infobip solutions and services
• Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design technical solutions and service integration plans
• Handle technical and security questionnaires
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
• Create conversational workflows and strategies for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department

Solution Engineer

• Consulting, discovery & pre-sales leadership: Help customers and partners understand the value of Infobip’s solutions and services
• Deeply understand customer businesses and map their needs to the right Infobip solutions and products
• Advise customers on industry best practices to improve business outcomes
• Continuously identify and design new, innovative solutions tailored to customer needs
• Collect detailed technical requirements and design complex architectures and integration plans
• Handle technical and security questionnaires with clarity and accuracy
• Lead captivating demos and Proofs of Concept (POCs) for high-profile customers
• Conduct scoping exercises, effort estimations, and guide commercial teams with technical input
• Solution implementation & delivery excellence: Deliver comprehensive, precise technical documentation for internal and external audiences
• Configure and customize complex Infobip solutions to meet customer business and technical requirements
• Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations
• Lead consulting and solution enablement sessions; document discussions with high-quality minutes
• Create conversational workflows and strategies for Answers and other Infobip products
• Provide hands-on technical leadership during integrations, deployments, and troubleshooting
• Technical leadership, mentorship & internal impact: Document solutions and share best practices within the department
• Maintain deep awareness of market feature needs and provide input to influence product roadmaps
• Mentor junior and mid-level team members, guiding their technical and professional growth
• Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends
• Act as the regional technical expert, supporting cross-functional teams on complex opportunities

Senior Solution Engineer

• Focus on lead qualification and closure for successful sale
• Sell a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad.
• Involve specialists when needed for particular aspects of overall sales (e.g., SE for demo)
• Develop solution proposals encompassing all aspects of the application.
• Manage sales through forecasting, account resource requesting, account strategy, and planning.
• Participate in the development, presentation, and sales of a value proposition.
• Negotiate pricing and contractual agreement to close the sale.
• Maintain client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health
• Work closely with BDR teams to take over the lead
• As required cross sell for existing accounts on complicated deals (e.g., renegotiation)

• Focus on lead qualification and closure for successful sale
• Sell a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad.
• Involve specialists when needed for particular aspects of overall sales (e.g., SE for demo)
• Develop solution proposals encompassing all aspects of the application.
• Manage sales through forecasting, account resource requesting, account strategy, and planning.
• Participate in the development, presentation, and sales of a value proposition.
• Negotiate pricing and contractual agreement to close the sale.
• Maintain client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health
• Work closely with BDR teams to take over the lead
• As required cross-sell for existing accounts on complicated deals (e.g., renegotiation)

• Focuses on lead qualification and closure for successful sale to Tier 2
• Sells a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad.
• Involves specialists when needed for particular aspects of overall sales
• Develops solution proposals encompassing all aspects of the application.
• Manages sales through forecasting, account resource requesting, account strategy, and planning.
• Participates in the development, presentation, and sales of a value proposition.
• Negotiates pricing and contractual agreement to close the sale.
• Maintains client relationships by collaborating with MM AMs to sell and maintain account health
• As required cross sells for existing accounts on complicated deals (e.g., renegotiation)

Mid-Market Account Executive

• Drive regional growth and meet sales targets for Voice across the EMEA region
• Translate global Voice strategy into actionable regional sales plans
• Identify whitespace opportunities across EMEA enterprise customers
• Build and deliver initiatives that accelerate Voice traction and improve profitability
• Support regional sales teams through training, enablement, and commercial guidance
• Participate in strategic sales cycles to improve win rates
• Maintain expert knowledge of Voice coverage, routing, regulations, and pricing models
• Advise sales and customers on performance, compliance, and best practices
• Collaborate with HQ Product Management and regional stakeholders

Product Sales Expert – Voice

• A Senior Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation.
• The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions.
• To deliver the desired business results, Senior Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues.
• They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.
• Help customers and/or partners understand the value of Infobip solutions and services
• Deeply understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Advise customers on best practices in the industry to improve their business outcomes
• Continuously identify and design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design complex technical solutions and service integration plans.
• Handle technical and security questionnaires.
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize complex Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations.
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
• Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
• Have an in-depth overview of market feature requirements and provide feedback to steer the development of products’ features
• Mentor junior team members and newcomers
• Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.

Growth Marketing

• Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip’s strategy and roadmap
• Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
• Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
• Understand clients’ organizational structures and processes related to selecting and implementing new solutions
• Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
• Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
• Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
• Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
• Provide constructive feedback and support improvements in Infobip’s internal tools for account management, traffic monitoring, and troubleshooting
• Maintain up-to-date records of client interactions and opportunities in Salesforce
• Influence Infobip’s customer experience by continuously representing the client perspective internally.

Mid Market Customer Growth Executive

Backend Engineer

• Deliver and maintain scalable backend services using .NET for our self-service platform
• Develop intuitive front-end features with React, enhancing the overall user experience
• Build and optimize core flows including user authentication, account sign-up, roles, and permissions
• Collaborate across multiple agile teams, sharing knowledge and supporting tasks as priorities change
• Take initiative on issues—jump in where needed and proactively own solutions end to end
• Participate in code reviews, testing, and continuous improvement of engineering practices
• Engage in dynamic sprint planning and contribute to team success in rapidly evolving priorities

Mid Full-Stack Engineer – .NET, React

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).

Customer Growth Executive, German Speaker

Attorney

• Efficiently and adequately support the business in area of contract support
• Closely cooperating with relevant internal and external stakeholders
• Adequately able to support contract negotiations in multijurisdictional environment
• Dealing with external advisors regarding various contract law matters, domestic and foreign
• Able to fully understand internal policies and reflect them in the contract/negotiation process
• Effective risk management techniques and proactivity in advising on possible legal issues
• Researching and evaluating different risk factors in foreign jurisdictions
• Being able to full understand the companies products and underlaying legal risks from contractual perspective

Legal Associate, Fluent in French

Business Development Rep

• A BDR (Business Development Representative) is responsible for generating and qualifying new business opportunities.
• Their core focus is on outbound prospecting, early-stage sales engagement, and building a healthy pipeline for Account Executives (AEs).
• Conduct cold calls, cold emails, and social outreach (e.g., LinkedIn).
• Personalize messaging to engage prospects effectively.
• Get to 10 weekly meetings.
• Handover 10 weekly meetings to AEs.
• Provide feedback to marketing on what messaging resonates.