Infobip

Growth Marketing

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Customer Growth Executive

Full-stack Engineer

• You will develop, maintain, monitor, and troubleshoot your team services.
• You will have full ownership of the code you produce.
• You will write well designed, testable, and scalable code by clean code principles.
• You will have a general overview and understanding of the interactions and dependencies in the entire system.
• You will work autonomously on challenging tasks.
• You will grow towards full stack development and for us, this means working primarily on backend development but also expanding your knowledge on working with databases, system design, alerting and monitoring tools and frontend development.
• You will work within the agile framework (Scrum, LESS) and have a dedicated Product Manager.
• You will participate with your team in agile practices such as sprint planning and retrospectives.
• You will give suggestions regarding architecture and service design.
• You will expand and improve your knowledge both internally and externally and be a part of the engineering community.

Senior Full-Stack Engineer

Account Executive

• Drive revenue growth by selling Infobip’s products and services to SMB clients within your designated territory.
• Proactively identify customer needs, recommend impactful solutions, and collaborate closely with internal stakeholders to support the acquisition of new business and new logos.
• Consistently progress opportunities, build strong client relationships, and maintain accurate, up-to-date information in our CRM.
• Contribute to expanding Infobip’s market presence and ensuring clients unlock the full value of communication solutions.

Mid Market Account Executive

People Operations

• Collaborates with POP leaders and key stakeholders to co-create and execute POP strategy in dedicated area, aligned with the organization's goals and long-term vision.
• Hires, trains and manages a team of 6 POP professionals (People Generalists/ Employee Administration Specialists) to fulfill business objectives.
• Ensure high productivity, engagement and retention within the team.
• Delegate tasks, set clear objectives, monitor the progress and performance, and provide feedback to ensure professional growth and success.
• Act as the main point of contact for regional operations matters (Employee Administration, Benefits Management and HR Compliance) and ensure alignment with global People Operations policies and procedures.
• Lead change management efforts related to the implementation of POP programs, projects and initiatives in dedicated area, ensuring smooth adoption across the organization.
• Lead POP projects and initiatives in dedicated area.
• Provide inputs on employee needs to ensure alignment.
• Drive improvements of POP processes.
• Ensure smooth execution of POP processes in dedicated area.
• Ensures compliance with employment laws and company policies.
• Oversee review, update, and communication of company policies and procedures to employees within the business area.

People Operations Team Leader

Customer Success Manager

• Collaborate with clients to understand their digital communication needs.
• Deliver solutions and support to enhance customer experience.
• Work with a global team to ensure seamless implementation of proposed strategies.
• Engage in continuous learning and professional development to enhance skills.
• Contribute to project deliverables and share feedback with clients and internal teams.

Digital Customer Success Associate

• Build and maintain trusted relationships with Tier 1 customers, driving account health, adoption, and expansion.
• Act as the primary point of contact for all SaaS-related matters, ensuring platform usage aligns with customer goals.
• Lead regular check-ins, discovery sessions, and strategic conversations to support upsell, cross-sell, and new-sell opportunities.
• Coordinate internal teams to deliver seamless end-to-end customer experiences.
• Monitor and analyze usage data (contracted vs. utilized packages, Portal behavior, Amplitude metrics) to identify adoption opportunities.
• Deliver product demos and support onboarding of new users and business units.
• Create and execute ongoing success plans after the initial 90 days, identifying risks and implementing mitigation actions.
• Partner with Growth, Sales, and Product teams to drive renewals, expansion, and new opportunities.
• Participate in product updates and help customers adopt new features.
• Keep all customer interactions and opportunities up to date in internal tools, sharing feedback and best practices to improve the SaaS experience.

Customer Success Executive

Journalist

• Working as part of the Infobip/Netokracija/Shiftmag Developer content team.
• Talking to technical founders and developers about their projects.
• Ideating and collaborating on articles.

Senior Developer/Tech Content Journalist – Editor

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunitiesn dedicated tools (SF).
• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

DevOps Engineer

• Discovering problems, defining, and solving tasks under the guidance of more senior engineers
• Designing and implementing automation and tooling (script, services, dashboards) to: improve incident detection and response, reduce manual work (toil) and provide better reliability insights
• Overviewing incidents in a production environment, helping others in complex incident response using incident response strategies
• Troubleshooting platform - wide problems: understanding the big picture and guiding towards resolution of the reliability-related problem
• Collaborating with product and development teams to integrate reliability improvements into code and architecture
• Actively investing in learning about the development process, technologies, system architecture, platform and products, and client segmentation in Infobip context
• Active participation in the incident review and learning from incidents
• Communicating about problems and solutions on the right level of abstraction depending on the audience (audience having different backgrounds are included in the incident management process)
• Sharing knowledge about problem-solving towards the team/requirement area

Site Reliability Engineer

Product Manager

• Discover customer and partner needs and market problems while keeping in mind overall business objectives.
• Define a clear product vision, strategy, and roadmap.
• Share the product vision with all stakeholders: customers, partners, management, engineering, marketing, sales, and other teams.
• Act as the subject matter expert for CPaaS integrations.
• Collaborate with engineering and design teams to build the product.
• Ensure company readiness for product launches by removing roadblocks.

Product Manager – CPaaS Integrations

Sales Development Rep

• Managing Inbound leads of the region (receiving leads, replying super-fast and setting up meetings with Account Executives (A and B) or Mid Market AEs (C)
• Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutions
• Identify customer segment and vertical and/or need early in discussion to route properly to the respective squad
• Ensure proper qualification towards direct or indirect (partnership) business model
• Consistently meet response time SLAs to Inbound Leads
• Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may exist
• Responsible for updating the customer and prospect data base
• Act as a pre-sales development checkpoint to ensure that leads are ready and qualified for further engagement
• Work closely with colleagues to learn more about the Infobip platform and business development practices
• Build and maintain extensive knowledge of how Infobip solves business challenges
• Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification
• Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates and pipeline generated
• Provide ongoing feedback to the sales and marketing department for continuous process optimization
• Use and maintain the Salesforce for data quality

Sales Development Intern

• Managing Inbound leads of the region (receiving leads, replying super-fast and setting up meetings with Account Executives (A and B) or Mid Market AEs (C)
• Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutions
• Identify customer segment and vertical and/or need early in discussion to route properly to the respective squad
• Ensure proper qualification towards direct or indirect (partnership) business model
• Consistently meet response time SLAs to Inbound Leads
• Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may exist
• Maintain contact sequences in Outreach always updated using the most adequate one based on the lead source and request
• Responsible for updating the customer and prospect data base
• Act as a pre-sales development checkpoint to ensure that leads are ready and qualified for further engagement
• Work closely with colleagues to learn more about the Infobip platform and business development practices
• Build and maintain extensive knowledge of how Infobip solves business challenges
• Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification
• Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates and pipeline generated
• Provide ongoing feedback to the sales and marketing department for continuous process optimization
• Use and maintain the Salesforce for data quality
• Accept feedback and trainings to keep continuous development with Inside Sales Team Leader and peers

Sales Development Representative

Financial Planning and Analysis

• Manage day-to-day relationships with local banks and other financial institutions to support operational and treasury activities
• Act as a central point of contact for cross-functional finance teams, including Finance Shared Services Centar, Invoicing, Collections, and Treasury
• Oversee tax compliance by reviewing and ensuring timely filing and payment of all tax obligations
• Collaborate with Finance Shared Services Centar and the Treasury team to coordinate accurate and timely tax payments
• Prepare financial reports and perform variance analysis on budgets vs actuals, as well as reconciliation of key financial accounts and reports
• Support payroll processes, including validation, reconciliation, and coordination with relevant teams
• Assist in mentoring, guiding, and providing oversight to Senior Financial Analysts and Finance Assistants.
• Perform other finance-related tasks and special assignments as delegated by the Team Lead.

Regional Finance Specialist

Support Engineer

• Provide support for various customer inquiries and issues
• Collaborate with technical teams to resolve technical problems
• Act as a trusted advisor to clients, ensuring their needs are met
• Analyze client requirements to provide the best solutions
• Maintain records of customer interactions and solutions provided
• Conduct training and presentations to clients about the service

Customer Support Engineer

Security Engineer

• Develop and maintain security governance policies, standards, and procedures
• Propose, implement and maintain ISMS processes and practices
• Conduct risk assessments and contribute to security strategy planning
• Run and participate during external audits for reaching different security certifications
• Support internal and external compliance audits and regulatory requirements
• Collaborate with development teams to embed security into products and processes
• Perform vendor security reviews and assess third-party risk
• Contribute to governance initiatives that overlap with business continuity and disaster recovery domains
• Research and implement best practices for security frameworks and compliance
• Facilitate workshops and awareness sessions for stakeholders
• Participate in continuous improvement initiatives within the SGR team
• Work with our clients, if there is a need to explain our security posture

Security Governance Specialist

• Monitor near - real - time job queues to identify and triage high-risk events (e.g. large campaigns)
• Track relevant mail groups for cases involving high volumes of spam messages
• Respond to security alerts and tag the spam team on the fraud channel when spam is detected
• Analyze data from multiple sources (e.g. logs) as part of cyber investigations
• Observe customer events to detect and flag fraudulent activity such as account takeovers, payments fraud, unauthorized access, and fraudulent accounts
• Investigate confirmed cases of forgery, account takeover, and system misuse within customer accounts
• Escalate verified fraud incidents to appropriate stakeholders (e.g. Account Managers, Site Reliability Engineers)
• Monitor regular user activity and traffic to establish behavioral baselines and identify anomalies
• Support education efforts for sales teams and clients to help prevent victimization
• Propose changes to system architecture or recommend security measures to prevent unauthorized access or misuse
• Contribute to the automation of internal processes to improve team efficiency

Cybersecurity Engineer – Anti-Fraud

• Discover customer needs and market problems while keeping in mind overall business objectives .
• Define a clear product vision , strategy and roadmap .
• Share the vision of the product with all of the stakeholders : customers , management, engineering , marketing, sales and other teams .
• Be a subject expert point of contact for the stakeholders regarding the product .
• Build the product together with engineering and design teams .
• Achieve company readiness to launch new products and features by removing roadblocks .
• Scale the products for the customers by using our internal IT Infrastructure such as private cloud, integrations with public clouds and IaaS capabilities including automating provisioning of network, compute and storage resources .

Product Manager, OTT

• Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position against competitors).
• Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
• Organize and orchestrate cross functional resources (inside and outside Squads) to fulfill customer requirements, and proactively engage and help customer achieve business success.
• Be the voice of customer back to our Product SaaS organization, communicate trending customer feedback and ideas.
• Drive customer participation and attendance in business related events/webinars or other promotive activities (case study, testimonials, ROCCO, product discovery, events). Infobip policy updates.
• Together with the Customer, define SaaS adoption plan for the first 90 days with Infobip.
• Analyze customer data (package purchased vs. utilized, Portal user behavior) to improve customer experience and increase SaaS feature utilization.
• Help drive faster return on investment on Infobip SaaS solutions for customer (decrease time-to-value).
• Onboard additional users and business units by holding SaaS product demonstrations for customers.
• Own and create success plans for Infobip SaaS customers after the first 90 days.
• Monitor and proactively resolve SaaS health risks of assigned accounts (risk mitigation plan).
• Maintain high customer satisfaction and ensure that customers act as Infobip advocates.
• In partnership with internal cross-functional teams (inside and outside Squads), leverage relationship with the customer to identify and acquire SaaS cross-sell opportunities.
• Assist the Customer Growth Executive while driving SaaS cross-sell opportunities with existing pure CPaaS customers’ base.
• Participate in SaaS product feature updates and product demonstrations post purchase.
• Ensure high SaaS renewal rate.
• Ensure that quarterly retention, usage, adoption and CSQL (Customer Success Qualified Leads) KPIs are met for assigned client base.
• Together with Customer Growth Executive, compile the relevant information to conduct customer business reviews.
• Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders.
• Participate in global customer success community through knowledge sharing and cross-regional transfer of successful practices.
• Work hand in hand with the Customer Growth Executive and Product Sales Expert in ensuring the defined goals.
• Have an excellent knowledge of Infobip products, platform, and market.
• Have an excellent knowledge of client`s use cases
• Have an excellent overview of business, competition, and latest industry trends.
• Always be up to date with the overview of business, competition, and latest industry trends.

Customer Success Executive, French Speaker

• Build pipeline from scratch (hunter) and convert opportunities into clients
• Upsell, cross-sell, and grow existing client base (farmer)
• Manage a portfolio of enterprise accounts with a focus on Fortune 500 clients
• Develop and maintain relationships with key players and stakeholders
• Understand Infobip solutions and recommend appropriate products to meet client needs
• Conduct deep discovery to identify use cases and craft value propositions
• Present products, negotiate pricing, and handle objections
• Keep up to date with industry trends and competition
• Collaborate with internal teams to execute go-to-market plans and support customer success
• Consistently meet or exceed quota and grow client numbers by maintaining a healthy pipeline

Key Account Executive

Collections

• As a Collections Junior Specialist at Infobip, you will be in the Order to Cash part of the team, which handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams.
• Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
• Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
• Actively maintaining customer base of minimum 300 C/B Segment Customer
• In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
• Actively managing doubtful debt and write-offs, and LPC Calculations
• Management of Customer Collections Master Data In Salesforce
• Accurate tagging of customers and invoicing in Tesorio (Collections Tool).
• Internal Stakeholder Management
• Internal/External escalations
• Dispute Management

Junior Collections Specialist

Attorney

• Support business with contract support
• Cooperate with internal and external stakeholders
• Support contract negotiations in multijurisdictional environment
• Deal with external advisors regarding contract law matters
• Understand internal policies and reflect them in contracts/negotiation process
• Advise on legal risks and manage risks proactively
• Research and evaluate risk factors in foreign jurisdictions
• Understand company products and contractual legal risks
• Monitor legal and regulatory developments (export controls, sanctions, anti-bribery)
• Detect compliance risks and advise on non-compliance, support third party risk management
• Test compliance procedures, define remediation and monitor improvements
• Support internal stakeholders on various compliance topics

Legal Associate

• Responsible for training and recruiting new partners
• Help customers through the sales & implementation process
• Stay up to date on all product releases and tech space environment
• Expected to hit monthly quotas and maintain pipeline/sales funnel in Salesforce
• Build agent & subagent relationships and manage channel sales activities
• Work with Telco industry customers and Technology Solution Brokerages (TSBs)

Customer Growth Executive

Senior Full-Stack Engineer

Mid Market Account Executive

People Operations Team Leader

Digital Customer Success Associate

Customer Success Executive

Senior Developer/Tech Content Journalist – Editor

Customer Growth Executive

Site Reliability Engineer

Product Manager – CPaaS Integrations

Sales Development Intern

Sales Development Representative

Regional Finance Specialist

Customer Support Engineer

Security Governance Specialist

Cybersecurity Engineer – Anti-Fraud

Product Manager, OTT

Customer Success Executive, French Speaker

Key Account Executive

Junior Collections Specialist

Legal Associate

National Channel Account Executive