Infobip

Attorney

• Efficiently and adequately support the business in area of contract support
• Closely cooperating with relevant internal and external stakeholders
• Adequately able to support contract negotiations in multijurisdictional environment
• Dealing with external advisors regarding various contract law matters, domestic and foreign
• Able to fully understand internal policies and reflect them in the contract/negotiation process
• Effective risk management techniques and proactivity in advising on possible legal issues
• Researching and evaluating different risk factors in foreign jurisdictions
• Being able to full understand the companies products and underlaying legal risks from contractual perspective

Legal Associate, Fluent in French

Business Development Rep

• A BDR (Business Development Representative) is responsible for generating and qualifying new business opportunities.
• Their core focus is on outbound prospecting, early-stage sales engagement, and building a healthy pipeline for Account Executives (AEs).
• Conduct cold calls, cold emails, and social outreach (e.g., LinkedIn).
• Personalize messaging to engage prospects effectively.
• Get to 10 weekly meetings.
• Handover 10 weekly meetings to AEs.
• Provide feedback to marketing on what messaging resonates.

Business Development Representative

Growth Marketing

• Build and maintain trusted relationships with assigned Tier 2 clients
• Act as the main point of contact for clients
• Coordinate with internal teams to deliver timely solutions
• Understand clients’ organizational structures and processes
• Meet and exceed quarterly KPIs
• Ensure proper client account setup
• Monitor and take proactive measures to minimize risks
• Analyze and forecast client traffic
• Provide constructive feedback on internal tools
• Maintain up-to-date records of client interactions

Mid Market Customer Growth Executive

• Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip’s strategy and roadmap
• Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
• Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
• Understand clients’ organizational structures and processes related to selecting and implementing new solutions
• Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
• Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
• Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
• Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
• Provide constructive feedback and support improvements in Infobip’s internal tools for account management, traffic monitoring, and troubleshooting
• Maintain up-to-date records of client interactions and opportunities in Salesforce
• Influence Infobip’s customer experience by continuously representing the client perspective internally

Mid Market Customer Growth Executive, French Speaker

Recruitment

• Manage the end-to-end recruitment process for a variety of roles, including conducting intake meetings, sourcing and screening candidates, facilitating interviews, and collaborating with Business Partners and the Compensation team to negotiate offers with candidates.
• Develop and implement innovative sourcing strategies to attract top talent, ensuring alignment with company goals and objectives.
• Lead or contribute to Talent Acquisition Global projects (eg. Referral Programs, LinkedIn optimization, Internal Mobility initiatives) to drive continuous improvements in Talent Acquisition Global processes.
• Collaborate closely with hiring managers to understand their talent needs, craft compelling job descriptions, and develop tailored recruitment strategies.
• Partner with hiring managers to align on talent requirements, provide strategic consultation, and support and train them on effective interviewing techniques to influence optimal hiring decisions.
• Ensure a positive and engaging candidate experience by providing clear communication and a seamless interview process.
• Work closely with the Employer Branding team to promote Infobip’s employer brand and attract top talent by representing the company at internal and external events.
• Track and analyze key recruitment metrics to evaluate the effectiveness of hiring efforts and identify opportunities for improvement.

Senior Talent Acquisition Specialist

Administration

• Ensure a seamless employee experience by performing accurate and timely employee administration throughout the entire employee life cycle, including pre-hire processes, record keeping, attendance and absence management, and preparing documentation.
• Prepare and update employment contracts and annexes, ensuring full compliance with labor laws and internal company policies.
• Manage mandatory insurance processes required during employment, including registrations and deregistrations, while maintaining accurate and up-to-date employee records.
• First point of contact for the People Operations team, line managers, and employees, providing clear guidance and support on administrative employee matters.
• Recognize when it is necessary to escalate complex and high-risk concerns.
• Ensure data integrity and compliance in HR systems, databases, and employee files through streamlined processes.
• Guarantee operational accuracy, consistency, and effectiveness in all processes, ensuring compliance with employment legislation and company policies.

Employee Administration Specialist

Product Manager

• Discover customer needs and market problems while keeping in mind overall business objectives.
• Define a clear product vision, strategy and roadmap.
• Share the vision of the product with all stakeholders: customers, management, engineering, marketing, sales and other teams.
• Be a subject expert point of contact for stakeholders regarding the product.
• Build the product together with engineering and design teams.
• Achieve company readiness to launch new products and features by removing roadblocks.
• Scale the products for customers by using our internal IT infrastructure such as private cloud, integrations with public clouds and IaaS capabilities, including automating provisioning of network, compute and storage resources.

Full-stack Engineer

• Develop, maintain, monitor, and troubleshoot services within the Infobip Payments product
• Write well-designed, testable, and scalable code, following clean code principles
• Build solutions across the full stack, including backend, frontend, and system design
• Collaborate closely with Product Management in an agile (Scrum) environment
• Participate with your team in daily stand-ups, sprint planning, backlog refinement, and retrospectives
• Integrate payment gateways and client financial structures securely and efficiently
• Lead improvements in alerting, monitoring, and system reliability
• Tackle challenges in distributed microservices and architecture at global scale

Mid Full-Stack Engineer

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Customer Growth Executive

• You will develop, maintain, monitor, and troubleshoot your team services.
• You will have full ownership of the code you produce.
• You will write well designed, testable, and scalable code by clean code principles.
• You will have a general overview and understanding of the interactions and dependencies in the entire system.
• You will work autonomously on challenging tasks.
• You will grow towards full stack development and for us, this means working primarily on backend development but also expanding your knowledge on working with databases, system design, alerting and monitoring tools and frontend development.
• You will work within the agile framework (Scrum, LESS) and have a dedicated Product Manager.
• You will participate with your team in agile practices such as sprint planning and retrospectives.
• You will give suggestions regarding architecture and service design.
• You will expand and improve your knowledge both internally and externally and be a part of the engineering community.

Senior Full-Stack Engineer

Account Executive

• Drive revenue growth by selling Infobip’s products and services to SMB clients within your designated territory.
• Proactively identify customer needs, recommend impactful solutions, and collaborate closely with internal stakeholders to support the acquisition of new business and new logos.
• Consistently progress opportunities, build strong client relationships, and maintain accurate, up-to-date information in our CRM.
• Contribute to expanding Infobip’s market presence and ensuring clients unlock the full value of communication solutions.

Mid Market Account Executive

People Operations

• Collaborates with POP leaders and key stakeholders to co-create and execute POP strategy in dedicated area, aligned with the organization's goals and long-term vision.
• Hires, trains and manages a team of 6 POP professionals (People Generalists/ Employee Administration Specialists) to fulfill business objectives.
• Ensure high productivity, engagement and retention within the team.
• Delegate tasks, set clear objectives, monitor the progress and performance, and provide feedback to ensure professional growth and success.
• Act as the main point of contact for regional operations matters (Employee Administration, Benefits Management and HR Compliance) and ensure alignment with global People Operations policies and procedures.
• Lead change management efforts related to the implementation of POP programs, projects and initiatives in dedicated area, ensuring smooth adoption across the organization.
• Lead POP projects and initiatives in dedicated area.
• Provide inputs on employee needs to ensure alignment.
• Drive improvements of POP processes.
• Ensure smooth execution of POP processes in dedicated area.
• Ensures compliance with employment laws and company policies.
• Oversee review, update, and communication of company policies and procedures to employees within the business area.

People Operations Team Leader

Customer Success Manager

• Collaborate with clients to understand their digital communication needs.
• Deliver solutions and support to enhance customer experience.
• Work with a global team to ensure seamless implementation of proposed strategies.
• Engage in continuous learning and professional development to enhance skills.
• Contribute to project deliverables and share feedback with clients and internal teams.

Digital Customer Success Associate

• Build and maintain trusted relationships with Tier 1 customers, driving account health, adoption, and expansion.
• Act as the primary point of contact for all SaaS-related matters, ensuring platform usage aligns with customer goals.
• Lead regular check-ins, discovery sessions, and strategic conversations to support upsell, cross-sell, and new-sell opportunities.
• Coordinate internal teams to deliver seamless end-to-end customer experiences.
• Monitor and analyze usage data (contracted vs. utilized packages, Portal behavior, Amplitude metrics) to identify adoption opportunities.
• Deliver product demos and support onboarding of new users and business units.
• Create and execute ongoing success plans after the initial 90 days, identifying risks and implementing mitigation actions.
• Partner with Growth, Sales, and Product teams to drive renewals, expansion, and new opportunities.
• Participate in product updates and help customers adopt new features.
• Keep all customer interactions and opportunities up to date in internal tools, sharing feedback and best practices to improve the SaaS experience.

Customer Success Executive

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunitiesn dedicated tools (SF).
• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.