Mid Market Customer Growth Executive

Infobip

Mid-Market Customer Growth Executive driving client satisfaction and business growth at Infobip. Responsible for managing relationships with mid-market clients and ensuring operational excellence while contributing to Infobip’s growth.

Posted 6/29/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning
Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams
Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers
Collaborate closely with Customer Success to ensure alignment for current and future SaaS business
Ensure proper account setup by working with technical teams on account creation, route management, and content filtration
Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting
Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue.

Requirements

What you’ll need

At least 3 years of experience in B2B mid-market or SME roles such as account management, customer success, client relations, professional services, consultancy, or business development
Exposure to CPaaS, SaaS, or similar technology-driven platforms is advantageous
Educational background in computer science, engineering, or another IT-related field is a plus
Outstanding professional communication skills in English, both written and spoken
Strong administrative, analytical, and organizational skills with a systematic approach to problem-solving.

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ExpansionKPI AchievementTraffic AnalysisContent FiltrationRoute Management

Soft Skills

Organizational SkillsProblem-SolvingStrategic Discussion