Account Manager

• Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert
• Frequently contributes to the development of new ideas and methods
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives
• Acts as an expert providing direction and guidance to process improvements and establishing policies
• Frequently represents the organization to external customers/clients

Commercial Account Manager, Print

Full-stack Engineer

• Designing enhancements, updates, and programming changes for portions and subsystems of end-user software applications running on local, networked, and Internet- based platforms
• Analyzes design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution
• Investigates and resolves technical issues reported by users or identified during testing and usage
• Writes and executes complete testing plans, protocols, and documentation for assigned portion of application
• Collaborates with cross-functional teams, including product managers, designers, and quality assurance teams, to implement new features and functionalities
• Allocates resources to complete programming projects and designing detailed plans to ensure applications are functioning properly
• Leads a project team of other software applications engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for assigned applications portion or subsystem
• Collaborates and communicates with management, internal, and outsourced development partners regarding software applications design status, project progress, and issue resolution
• Represents the software applications engineering team for all phases of larger and more-complex development projects
• Keeps up with the latest industry trends, technologies, and best practices in software development to stay current and improve skills

Senior Software Engineer

Pre-sales Engineer

• Building strong relationships with key customers and stakeholders.
• Advising and influencing strategic decisions.
• Tackling unique customer issues around enterprise collaboration and unified communications solutions.
• Collaborating with internal teams on account planning, sales strategy, and customized solutions.
• Navigating complex technical customer challenges.
• Designing complex, innovative, strategic solutions.
• Delivering compelling presentations to executive customers.
• Developing strategic account plans for high-profile customers.
• Identifying potential risks and developing mitigation strategies.
• Organizing innovation workshops focused on modern collaboration use cases.
• Mentoring junior team members and promoting continuous improvement.

Presales Consultant, Hybrid Systems

Strategy

• Develop and execute a comprehensive business development strategy aligned with the company’s overall growth objectives.
• Identify and assess new market opportunities, including emerging trends in the targeted segment sector, and create actionable plans to capture them.
• Establish and maintain strong relationships with educational institutions, corporate clients, and government bodies to foster partnerships that drive business growth.
• Negotiate and close high-value deals with key stakeholders, ensuring mutually beneficial terms and long-term collaboration.
• Lead efforts to expand the company's footprint in new regions and markets within India, with a focus on scaling the business effectively.
• Conduct in-depth market research and analysis to understand the competitive landscape and identify potential growth areas.
• Drive revenue growth through strategic initiatives, including new product launches, market penetration strategies, and customer acquisition plans.
• Collaborate with the sales and marketing teams to create and implement campaigns that drive lead generation and conversion.
• Work closely with product development teams to provide market feedback and ensure that offerings meet the needs of target customers.
• Track, analyze, and report on business development activities and outcomes, using data-driven insights to refine strategies and improve performance.
• Prepare and present regular reports to senior management on the progress of business development initiatives and future plans.

Business Strategy Manager

Engineer

• Ensures the validation and execution of the detailed technical design solution, addressing the problem identified by the project/technical manager, often taking the lead in formulating detailed designs for enterprise-level solutions.
• Specializes in the analysis and development of complex enterprise technology solutions, developing tailored technology solutions for customers using a range of industry products and technologies.
• Leads the technical evaluation and delivery of specific technical solutions to clients, fostering a high-performance team environment and managing the team through various lifecycle stages.
• Provides advanced technical consultancy and guidance to peers, offering expertise in proposal efforts, solution design, system management, tuning, and solution customization.
• Gathers and analyzes data from diverse sources to ascertain customer needs and requirements, responding to customer requests for technical information.
• Engages in complex technical issue resolution across multiple technology domains, often devising novel methods to address unique situations.
• Represents the organization at technology conferences with a multi-customer audience, sharing insights and expertise.
• Supports sales activities, managing bids and contributing substantially to the sales lifecycle, including producing comprehensive proposals for smaller engagements and actively expanding portfolio with existing customers through new opportunities and change management efforts.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Tech Group Engineer – EMEA

Account Executive

• Own and execute the end-to-end account strategy
• Expand share-of-wallet (SoW) in Retain and Development Accounts
• Drive sales in Personal Systems and Managed Device Services
• Maintain and execute comprehensive account strategies
• Engage with executives and build strong customer relationships
• Manage pipeline growth and ensure customer retention
• Coordinate with various internal departments to align resources with client needs

Manager

• Manage a defined portfolio of partners, serving as the primary contact for service delivery matters
• Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints
• Develop strong relationships with partner stakeholders across operational and leadership levels
• Analyze partner performance and business trends to inform engagement strategies
• Ensure partners meet HP service delivery standards, SLAs, and compliance requirements
• Monitor performance metrics and drive continuous improvement
• Support resolution of service delivery issues and escalations
• Guide partners in transitioning toward proactive and predictive service delivery models
• Enable partners on HP service delivery programs, tools, and platforms
• Promote adoption of HP services, including telemetry-based solutions and service offerings (e.g., MPS, Premium+)
• Support onboarding, renewals, and ongoing partner readiness activities
• Collaborate with HP sales, channel, supply chain, and technical teams to support partner success
• Track and manage key performance indicators, including: Customer and partner satisfaction (sNPS), SLA compliance, Operational performance metrics (e.g., resolution time, first-time fix), Program adoption rates

Partner Service Delivery Manager

• Manage a defined portfolio of partners, serving as the primary contact for service delivery matters
• Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints
• Develop strong relationships with partner stakeholders across operational and leadership levels
• Analyze partner performance and business trends to inform engagement strategies
• Ensure partners meet HP service delivery standards, SLAs, and compliance requirements
• Monitor performance metrics and drive continuous improvement
• Guide partners in transitioning toward proactive and predictive service delivery models
• Collaborate with HP sales, channel, supply chain, and technical teams to support partner success
• Track and manage key performance indicators, including Customer and partner satisfaction (sNPS), SLA compliance, Operational performance metrics, Program adoption rates

Partner Service Delivery Manager – Remote

• Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction.
• Builds professional relationships with clients, particularly with specialist buyers in the IT department.
• Responsible for achieving and managing sales quotas based on regional guidelines.
• Participates in client meetings and supports contract negotiations with guidance from senior team members.
• Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed.
• Provides customer feedback to the organization's internal teams for product and service improvements.
• Collaborates with various internal departments to ensure a smooth customer experience.
• Analyzes win/loss rates and provides insights to improve sales performance.
• Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings.
• Monitors basic account performance metrics and assists in refining sales strategies.

Commercial Account Manager

Marketing

• Own the interpretation and application of Marketing Mix Models (MMM), translating model outputs into clear, actionable business recommendations.
• Partner with marketing and category leaders across APJ to shape budget allocation, media strategy, and investment decisions.
• Work closely with data scientists to validate model outputs, challenge assumptions where needed, and ensure results are robust, credible, and business-ready.
• Adapt insights to diverse APJ market conditions, accounting for differences in media ecosystems, data quality, and business priorities across China, India, Japan, and Australia.
• Synthesize complex analytical outputs into clear narratives that drive action.
• Evaluate marketing and commercial investments using MMM outputs and complementary measurement approaches.

Marketing Mix Modelling Analyst – APJ Region

• Develops and nurtures strategic partnerships with top-tier commercial clients.
• Serves as a trusted advisor, aligning solutions with clients' business goals.
• Coordinates and owns account plans for strategic commercial accounts.
• Identifies customer requirements, maps with the organization’s capabilities.
• Builds professional relationships with clients up to the executive level.
• Engages with partners to improve win rates on selective deals.
• Develops and executes sales strategies and territory account plans.
• Leads contract negotiations with clients.
• Monitors and analyzes sales performance metrics.
• Conducts regular business reviews with clients to assess satisfaction.

Commercial Account Manager – Public Sector

• Proactively identify and engage potential customers through outbound outreach (calls, email, digital channels, and social selling)
• Build and maintain a healthy pipeline of qualified opportunities aligned to RIS priorities
• Assess customer needs, business challenges, budget, and decision-making criteria
• Convert marketing-qualified leads (MQLs) into sales-qualified opportunities (SQLs)
• Route high-quality opportunities to field sales with strong context and next steps
• Develop a strong understanding of RIS solutions, value propositions, and competitive positioning
• Conduct discovery conversations and deliver tailored solution messaging that aligns to customer outcomes
• Address objections and articulate business value to advance deals
• Support market penetration campaigns and targeted account initiatives
• Partner with field reps on account strategy, deal progression, and follow-ups
• Deliver virtual presentations, demos, and solution overviews to prospects
• Maintain accurate and timely updates in CRM (e.g., Salesforce)
• Track activities, pipeline health, and conversion metrics
• Ensure strong sales hygiene and process adherence
• Stay informed on industry trends, customer needs, and competitive landscape within retail and industry verticals
• Provide insights and feedback to marketing, product, and sales leadership
• Analyze performance data to optimize outreach and conversion strategies
• Mentor and support junior inside sales team members
• Contribute to campaign execution, playbook development, and best practices
• Partner cross-functionally with marketing, product, and customer success teams

Inside Sales Representative

• Serves as the expert to the partners for advanced information regarding the organization’s offerings, promotions, and configuration.
• Collaborates with partners to tailor solutions that meet specific customer needs, including customization of products and services to align with client requirements.
• Collaborates with seniors to develop and maintain partner account plans to promote sales growth.
• Works with a team of sales professionals to achieve assigned quotas while engaging in transactional and relationship selling in adherence to legal requirements.
• Transforms potential leads into joint sales activities with partners while managing the organization’s sales funnel.
• Conducts initial research on prospective partners and prepares proposals, quotes, and contracts for potential partner deals.
• Collaborates with cross-functional teams, such as marketing and product development, to ensure alignment on partner-related initiatives.
• Provides training and product education to partners to enhance their understanding of the organization's offerings.
• Mentors junior team members, sharing insights, and providing guidance to support their professional growth and development.

Partner Sales Representative

• Responsible for selling HP’s Personal Systems products, services and solutions while developing new customer relationships
• Manage identified accounts and create pipeline
• Build trust with customers and communicate HP’s value-add
• Lead contract negotiations and manage pricing discussions
• Analyze key performance indicators and market trends to provide strategic insights

Commercial Account Manager 4, PS/CP

Product Manager

• Deeply understand HP’s product and services data ecosystem in order to leverage existing capabilities and define new requirements for future experiences
• Balance the strategy, governance, and implementation of anything data related, and facilitate the conversations between all impacted stakeholders - executives, engineers, analysts, product teams, and external customers.
• Collaborate closely with the CRM, product and service teams to define data and functional requirements to deliver personalized experiences across all communication touchpoints.
• Apply your knowledge of AI and ML to define data products, schemas and models to automate customer experiences that can scale.
• Translate the requirements of large data initiatives into smaller, agile based stories that can be delivered in increments and then working to allocate resources for each initiative.
• Define a roadmap that defines the data requirements for new feature development that incorporates the needs of customers and the business.
• Understand the customer’s experience by continually immersing yourself in feedback and sentiment data to map out data personas and consumer profiles.