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Partner Service Delivery Manager – Remote
HPRemote Partner Service Delivery Manager supporting HP partners with service delivery performance. Managing relationships, driving adoption of HP services, and ensuring alignment with HP standards.
About the role
Key responsibilities & impact- Manage a defined portfolio of partners, serving as the primary contact for service delivery matters
- Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints
- Develop strong relationships with partner stakeholders across operational and leadership levels
- Analyze partner performance and business trends to inform engagement strategies
- Ensure partners meet HP service delivery standards, SLAs, and compliance requirements
- Monitor performance metrics and drive continuous improvement
- Guide partners in transitioning toward proactive and predictive service delivery models
- Collaborate with HP sales, channel, supply chain, and technical teams to support partner success
- Track and manage key performance indicators, including Customer and partner satisfaction (sNPS), SLA compliance, Operational performance metrics, Program adoption rates
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in business, operations, or a related field
- Experience in service delivery, operations management, or partner/account management
- Strong communication and stakeholder management skills, including remote engagement
- Ability to manage multiple partners and priorities in a fast-paced environment
- Analytical mindset with experience using data to drive decisions
- Multilingual capabilities (e.g., Spanish or Portuguese) for regional support
Benefits
Comp & perks- Fully remote role with regular virtual engagement
- Collaboration with geographically distributed teams and partners
- Equal Opportunity Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service deliveryoperations managementpartner managementdata analysisperformance metricsSLA complianceprogram adoptioncustomer satisfactionbusiness analysispredictive service delivery
Soft Skills
communicationstakeholder managementrelationship buildinganalytical mindsetmultitaskingremote engagementcollaborationcontinuous improvementproblem-solvingadaptability
Certifications
Bachelor’s degree