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About the role
Key responsibilities & impact- Manage a defined portfolio of partners, serving as the primary contact for service delivery matters
- Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints
- Develop strong relationships with partner stakeholders across operational and leadership levels
- Analyze partner performance and business trends to inform engagement strategies
- Ensure partners meet HP service delivery standards, SLAs, and compliance requirements
- Monitor performance metrics and drive continuous improvement
- Support resolution of service delivery issues and escalations
- Guide partners in transitioning toward proactive and predictive service delivery models
- Enable partners on HP service delivery programs, tools, and platforms
- Promote adoption of HP services, including telemetry-based solutions and service offerings (e.g., MPS, Premium+)
- Support onboarding, renewals, and ongoing partner readiness activities
- Collaborate with HP sales, channel, supply chain, and technical teams to support partner success
- Track and manage key performance indicators, including: Customer and partner satisfaction (sNPS), SLA compliance, Operational performance metrics (e.g., resolution time, first-time fix), Program adoption rates
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in business, operations, or a related field
- Experience in service delivery, operations management, or partner/account management
- Strong communication and stakeholder management skills, including remote engagement
- Ability to manage multiple partners and priorities in a fast-paced environment
- Analytical mindset with experience using data to drive decisions
- Experience working within a channel or partner ecosystem
- Knowledge of HP service offerings, tools, or delivery models
- Experience with service performance metrics and KPI management
- Multilingual capabilities (e.g., Spanish or Portuguese) for regional support
Benefits
Comp & perks- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service deliveryoperations managementpartner managementdata analysisperformance metricsKPI managementtelemetry-based solutionsHP service offeringscompliance requirementsbusiness analysis
Soft Skills
communication skillsstakeholder managementrelationship buildinganalytical mindsetmultitaskingremote engagementproblem-solvingcollaborationcontinuous improvementcustomer satisfaction
Certifications
Bachelor’s degree in businessBachelor’s degree in operationsBachelor’s degree in a related field