Hinge Health

Learning and Development

• Own the structure, quality, and day-to-day health of support knowledge
• Strengthen and scale the content operations program
• Create standards for writing, maintaining, reviewing, and approving knowledge
• Build a dashboard measuring content coverage, consistency, freshness, utilization, and performance
• Improve knowledge-base information architecture, including taxonomy, labeling, metadata, templates, and content relationships
• Rewrite content for frontline specialists, AI systems, and other content consumers
• Establish partnerships and feedback loops across Support Operations, Quality, Product, Marketing/Brand, Analytics, Engineering, and other content owners
• Operationalize reporting and use content measures to prioritize improvements
• Launch repeatable processes for documenting launches, product changes, policy updates, and operational changes
• Own and continuously improve the support knowledge program, including structure, standards, ownership, review cadence, and performance reporting
• Optimize content tools and AI-supported workflows with vendors, Product, and Engineering
• Improve information reliability and contribute to AI-supported resolutions, specialist productivity, ticket handle time, and CSAT
• Support content localization and scalable practices as Hinge Health expands into new markets
• Become a trusted partner to teams creating or maintaining member-facing and internal-facing knowledge

Knowledge Manager

Customer Success Manager

• Own day-to-day relationships with employer clients
• Ensure clients maximize benefits from Hinge Health programs
• Train, coach, and develop CS Associates and Managers
• Serve as trusted adviser, project manager, product expert, and coach
• Drive client adoption
• Report on program value
• Manage escalations
• Expand product offerings
• Secure renewals
• Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical
• Contribute to best practices and evolving team responsibilities
• Drive enrollment communications campaigns to achieve annual enrollment goals
• Ensure 100% client retention and high client satisfaction, targeting 9/10+ NPS scores
• Turn clients into advocates for sales references and Marketing/PR requests
• Ensure clients offer Hinge Health’s full suite of products to maximize member impact

Client Success Manager

Solutions Engineer

• Build context on Hinge Health’s corporate IT environment, including endpoints, Jamf, networking, identity, SaaS platforms, asset management, and operational processes
• Establish working relationships across IT, Security Operations, IT Risk, SRE, Engineering, and AI Enablement
• Own complex technical escalations and document root causes, risks, and follow-up actions
• Improve endpoint provisioning, configuration management, access workflows, and routine IT operations through automation and self-service
• Maintain and optimize Jamf and endpoint tooling across a multi-OS environment, primarily macOS
• Administer and improve corporate networking, including enterprise wireless and zero-trust network access
• Implement secure integrations and operational guardrails for internal AI tools
• Lead improvements to the reliability, security, and scalability of corporate IT infrastructure
• Support technology refreshes, office buildouts, and infrastructure migrations
• Evaluate and operationalize emerging AI capabilities, including LLM-backed tools, retrieval workflows, and agent-style automation
• Improve team effectiveness through documentation, runbooks, knowledge sharing, mentoring, and durable operational practices

Senior Solutions Engineer – IT

IT Support

• Diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products
• Guide new members through onboarding
• Handle member inquiries via phone, email, and chat
• Conduct root cause analysis and contribute insights to knowledge-base articles and troubleshooting guides
• Meet quality, productivity, response-time, and member-satisfaction metrics
• Serve as a resource for peers on complex troubleshooting scenarios
• Identify recurring technical patterns and recommend process improvements
• Collaborate with teammates and cross-functional stakeholders on escalation paths and resolution workflows
• Deliver a high-quality member experience for Hinge Health’s technology-enabled healthcare platform

Associate Technical Support Specialist

General

• Assess Hinge Health's current health economics portfolio and prioritize high-impact studies
• Advise Client Success and Commercial teams on positioning ROI evidence in sales conversations
• Lead complex external ROI studies, including vendor negotiation, study design approval, and results presentation
• Own concurrent health economics workstreams across product lines
• Present analyses to health plan C-suite and actuarial teams
• Mentor junior health economists and establish standards for study design, code review, and client communication
• Build advanced analytics infrastructure, including automated claims data pipelines in Databricks
• Define Hinge Health's long-term health economics research strategy
• Lead publication of manuscripts in high-impact journals
• Influence product roadmap decisions through economic analyses
• Advise senior leadership on health economics, value-based contracting, and payer partnerships

Senior Health Economist

Full-stack Engineer

• Build incentive mechanics, referral flows, and personalization that drive member-to-member referral growth
• Deliver large projects introducing new product capabilities and maintain key code repositories
• Modernize existing pipelines to scale products with company growth
• Break down complex problems into manageable tasks and deliver predictably
• Identify and resolve root causes of production incidents
• Collaborate on technical roadmaps and execute ambitious technical strategies
• Mentor junior engineers through code reviews and real-time pairing
• Integrate AI technologies to automate processes and enhance product features
• Improve feature maintainability, availability, and performance
• Contribute to architecture and developer tooling
• Communicate technical ideas to technical and non-technical partners
• Document technical solutions

Senior Software Engineer – Full Stack

• Provide operational and administrative support to multiple Client Success Leads
• Learn Hinge Health’s client-success workflows, tools, and reporting processes
• Manage and execute assigned operational projects
• Support department and cross-functional initiatives from planning through completion
• Coordinate multiple priorities, timelines, and deliverables
• Maintain accurate client information and identify and correct data-quality issues
• Prepare client reports and segment client data for communications, events, and business reviews
• Resolve client issues and inquiries routed through Member Support and Billing
• Engage appropriate stakeholders when additional support is needed
• Build cross-functional relationships across Commercial, Growth, Analytics, Operations, Product, Member Support, Billing, and Legal
• Anticipate needs, communicate risks, and deliver accurate work across multiple Client Success relationships

Client Delivery Specialist

Software Engineer

• Own full-cycle recruiting for engineering roles across software engineering, hardware, data science, and/or data platform, from intake and calibration through offer close and handoff
• Partner with engineering leaders to define role scope, level, and search strategy based on business needs and market reality
• Build and manage high-quality pipelines for technical talent, including passive candidate outreach in competitive markets
• Use recruiting data and funnel insights to diagnose bottlenecks, improve hiring efficiency, and drive stakeholder decision-making
• Lead calibration conversations regarding level, compensation, and candidate profile
• Create an excellent candidate experience through clear communication, process management, and a high-touch approach
• Influence headcount planning with technical talent market insights and hiring data
• Improve hiring quality by refining job descriptions, interview process design, and stakeholder alignment
• Work closely with senior technical leaders to shape hiring strategy and raise the bar on technical talent

Senior Talent Partner, Engineering

Graphics Designer

• Own the design vision for growth marketing initiatives: translating complex clinical and product value propositions into compelling visual narratives that drive enrollment.
• Bring new products to market: Launch new member offerings and experiences, building creative systems and campaign assets that introduce new value clearly and effectively.
• Design integrated campaigns across channels: Lead visual development for integrated campaigns to creative cohesive experiences that move members from awareness to action.
• Define the end-to-end member journey: Shape how the Hinge Health brand appears across key touchpoints in the member lifecycle, ensuring experiences are not only visually strong, but also consistent, intuitive, and impactful.
• Scale and evolve design systems: Architect and maintain robust, scalable design libraries, templates, and components that enable the team to move quickly while maintaining a high bar for consistency and craft.
• Mentor and raise the bar: Guide and develop visual designers through feedback, coaching, and example-setting, while establishing a clear standard for what category-leading creative looks like at Hinge Health.

Senior Staff Visual Designer

• Own the design vision for growth marketing initiatives: translating complex clinical and product value propositions into compelling visual narratives that drive enrollment.
• Bring new products to market: Launch new member offerings and experiences, building creative systems and campaign assets that introduce new value clearly and effectively.
• Design integrated campaigns across channels. Lead visual development for integrated campaigns to creative cohesive experiences that move members from awareness to action.
• Define the end-to-end member journey. Shape how the Hinge Health brand appears across key touchpoints in the member lifecycle, ensuring experiences are not only visually strong, but also consistent, intuitive, and impactful.
• Scale and evolve design systems. Architect and maintain robust, scalable design libraries, templates, and components that enable the team to move quickly while maintaining a high bar for consistency and craft.
• Mentor and raise the bar. Guide and develop visual designers through feedback, coaching, and example-setting, while establishing a clear standard for what category-leading creative looks like at Hinge Health.

Senior Visual Designer

• Own and evolve the core Home experience on our React Native app, using experimentation to deliver a delightful experience.
• Build a deep understanding of the Home domain, member journeys, and how Home connects to core care experiences.
• Partner with product, design, and data to map the current Home funnel, identify key drop-offs, and prioritize experiments.
• Ship meaningful improvements to our existing React Native Home experience, focusing on performance, reliability, and polish.
• Mentor and pair with engineers on the pod, helping them grow in mobile best practices, code quality, and experimentation mindset.
• Improve our new server-driven UI architecture for Home, collaborating with backend and platform teams to refine APIs.
• Deepen and participate in our existing experimentation and measurement framework for Home.
• Own the long-term technical roadmap for the Home pod’s client architecture.
• Drive cross-team initiatives to improve the end-to-end journey from Home through sessions and care plans.
• Raise engineering standards on the pod and help scale the team’s impact as the product and membership grow.

Staff Software Engineer, Home Pod – React Native

QA Engineer

• Join the team reimagining how people interact with Hinge Health’s computer vision–powered experiences.
• Drive the testing strategy and quality standards that ensure our members experience accurate, reliable, and engaging guided movement sessions.
• Partner closely with CV researchers, software engineers, and product designers.
• Expand test surfaces, reduce manual effort through automation, and raise the bar for release readiness across the lifecycle of new capabilities.
• Create and execute test plans that cover unit, integration, end-to-end, automation, and manual testing for new product capabilities.
• Improve and maintain test automation frameworks to increase reliability, speed up validation, and streamline release readiness.
• Deepen collaboration with CV researchers, product, and design to ensure quality is built into the design and implementation of new motion-sensitive, interactive experiences.
• Share best practices and mentor teammates to level up quality across the broader organization.

Senior Quality Engineer

Recruitment

• Own full-cycle recruiting for Software Engineering from intake and calibration through offer close and handoff.
• Partner with Engineering leaders to define role scope, level, and search strategy based on business needs, team context, and market reality.
• Build and manage high-quality pipelines for Software Engineering talent, including passive candidate outreach in competitive markets.
• Lead searches across a range of engineering profiles, including senior and staff-level engineers, engineering managers, and other hard-to-find technical talent.
• Conduct talent mapping for critical and future-looking engineering needs, including emerging areas, niche technical domains, and 0-to-1 or incubation work where applicable.
• Use recruiting data and funnel insights to diagnose bottlenecks, improve hiring efficiency, and drive better decision-making with stakeholders.
• Lead thoughtful calibration conversations when hiring teams need to reassess expectations around level, compensation, technical profile, or candidate availability.
• Create an excellent candidate experience by ensuring clear communication, strong process management, and a high-touch, respectful approach throughout the interview journey.
• Influence longer-term headcount planning by bringing talent market insights and hiring data into workforce planning conversations.
• Improve hiring quality by refining job descriptions, interview process design, interviewer alignment, and stakeholder expectations where needed.
• Raise the bar on engineering recruiting by sharing best practices, coaching stakeholders, and helping evolve how we assess and close top technical talent.

Lead Talent Partner, Technical Recruiting

Business Development Rep

• Build a deep understanding of your assigned territories, target accounts, and stakeholders, including public sector and health systems environments where applicable.
• Partner with Regional Vice Presidents of Sales to stand up a high-quality, well-segmented pipeline of prospects across a defined set of complex accounts.
• Ramp on Hinge Health’s messaging, tools, and workflows so you can execute consistent, high-quality outreach and follow-through.
• Consistently generate and progress qualified opportunities through thoughtful, personalized outreach via email, phone, and other targeted channels, improving conversion from interest to meeting to opportunity.
• Strengthen multi-threaded sales efforts by driving account research, discovery-call preparation, and day-of support that help sales leaders navigate complex buying groups.
• Collaborate closely with sales and marketing partners to sharpen targeting, improve meeting quality and handoffs, and capture feedback that informs future campaigns and plays.
• Become a go-to partner for a portfolio of complex accounts, proactively identifying structural gaps in deals and proposing concrete actions to drive momentum and close rates.
• Use Salesforce and our sales engagement toolset (e.g., Outreach or Salesloft, 6sense, Highspot, LinkedIn Sales Navigator, ZoomInfo) to run data-informed, high-impact workflows that scale across your book of business.
• Contribute to continuous improvement of our commercial motions by sharing field insights, experimenting with new approaches (including AI-assisted research), and documenting best practices for the broader team.

Senior BDR – Sales Support

• Ramp on Hinge Health’s product, value proposition, and Mid Market ideal customer profile, and complete onboarding for Salesforce and our sales engagement tools.
• Begin executing outbound sequences (calls, email, and LinkedIn) against a defined set of Mid Market accounts to generate discovery meetings.
• Take ownership of timely inbound and demo-request follow-up, including event and campaign-driven leads, to convert interest into qualified meetings.
• Consistently hit or exceed monthly meeting and pipeline creation targets for the Mid Market business through multi-channel, personalized outreach.
• Partner closely with Regional Vice Presidents of Sales on account plans, discovery call creation, and smooth opportunity handoff into the sales cycle.
• Conduct account and industry research to uncover prospect nuances, tailoring your messaging to improve connection rates and meeting conversion.
• Become a trusted partner to Sales and Marketing in refining our Mid Market prospecting strategy, messaging, and sequencing based on what you’re seeing in the field.
• Maintain high-quality Salesforce hygiene and reliable coordination across sellers and partners to support accurate forecasting and efficient commercial execution.
• Help educate prospective clients on Hinge Health’s impact through clear, value-driven conversations and written communication that move prospects from interest to opportunity.