Hinge Health

Hardware Engineer

• Develop firmware for highly integrated embedded devices that are loved by our members and make a real positive impact
• Work at all stages of the product development process, from exploration and prototyping to detailed design, testing, and ramping to mass production
• Collaborate closely with electrical, mechanical, and senior firmware engineers on system architecture and integration
• Ensure design quality and meeting medical device regulatory requirements with clear documentation and robust testing
• Support DevOps for embedded software, including automation of building and testing code
• Keep abreast of the latest developments in AI and leverage the tools in a way that makes sense for firmware

Firmware Engineer II

Engineering Manager

• Audit the current design system architecture, component library coverage, and adoption metrics across consuming teams.
• Build high-trust relationships with design leadership, product partners, and key frontend engineers across the org.
• Launch a contribution model and governance framework fostering design system adoption.
• Deliver improvements to the design token pipeline, Storybook documentation, and component APIs.
• Own and execute a forward-looking roadmap for the component library and modern theming infrastructure.
• Scale the team focusing on frontend craftsmanship and AI integration.

Engineering Manager – Design Systems

Customer Success Manager

• Ramp up on our product, internal tools, and client lifecycle processes
• Build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs
• Drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals
• Craft compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate
• Drive revenue by ensuring your clients maximize the impact of Hinge Health's enrollment communications
• Ensure 100% client retention with world-class satisfaction (9+ NPS scores)
• Turn clients into advocates and partner with Commercial teams to fulfill sales references and Marketing/PR requests
• Ensure your clients are offering Hinge Health's full suite of products to maximize member impact
• Contribute to team excellence by serving as an onboarding buddy and helping establish best practices as our team grows

CSM, Mid Market

Growth Marketing

• Drive member engagement through lifecycle campaigns. Own strategy and experimentation to move key engagement metrics by designing multi-channel campaigns (email, SMS, push, direct mail) that get members to start their program, stay active, and come back when they disengage.
• Run a rigorous experimentation program. Develop hypotheses rooted in data and member insights, design and execute experiments, analyze results, and turn learnings into action. You'll always have experiments in flight and a roadmap of what's next.
• Lead new program and feature launches. Partner with product teams to bring new programs and features to members. That means surfacing consumer insights to shape the roadmap, developing messaging and value propositions, and owning go-to-market strategy and execution.
• Work hand-in-hand with our clinical team. Collaborate with the physical therapists, coaches, and care managers who work directly with members to ensure marketing and clinical communications reinforce each other and drive better member outcomes.
• Push the boundaries of AI in marketing. Partner with our AI and engineering teams to develop smarter, more personalized member communications. Use AI tools in your own work to move faster and think bigger.
• Analyze and optimize relentlessly. Dig into campaign performance data to find what's working and what's not. Present clear, data-driven recommendations to leadership and cross-functional partners.
• Collaborate across the company. Work with data science, creative, engineering, product, and operations teams to get things done. You'll need to influence without authority and build strong partnerships to deliver on complex initiatives.

Growth Marketing Manager

Data Scientist

• Lead the data strategy for the computer vision platform.
• Design, execute, and analyze experiments for product improvements.
• Own and refine data models powering computer vision experience.
• Define and monitor key metrics related to exercise form and user engagement.
• Build and maintain data tools, dashboards, and reporting systems.
• Apply machine learning and predictive modeling for user behavior analysis.
• Conduct deep-dive analyses on the impact of computer vision features.
• Define data taxonomy and architecture, ensuring quality across teams.
• Partner with product managers to define the roadmap for new data features.

Senior Data Scientist

• Build the measurement and experimentation foundation for HingeSelect end-to-end — from instrumentation design through causal analysis and metric reporting.
• Diagnose conversion bottlenecks across the HingeSelect funnel (discovery, selection, scheduling, visit completion) and partner with Product to prioritize highest-leverage interventions.
• Design and execute experiments with causal guardrails to measure HingeSelect's incremental impact while detecting and preventing cannibalization of existing digital PT engagement.
• Model supply-demand dynamics — how provider capacity, geographic coverage, and member demand interact — to inform network strategy and capacity planning.
• Define the data architecture for HingeSelect from scratch: event taxonomy, data models, and metric definitions that enable reliable downstream analysis and AI agent consumption.
• Build and maintain dashboards and self-service tools that give Product, Engineering, and leadership real-time visibility into funnel performance and experiment results.
• Advocate for upstream instrumentation best practices, working with Engineering to ensure events are captured server-side with consistent schemas and timestamps.
• Apply machine learning and predictive modeling to forecast member behavior, segment demand, and identify high-value intervention points across the care selection journey.
• Write production-quality code using AI tools (Claude, Cursor, Copilot) to accelerate development of data models, analyses, and pipelines.

Staff Data Scientist

Full-stack Engineer

• Ramp into the CV User Experience stack (React Native, TypeScript, NestJS, GraphQL, AWS) and build relationships with product managers, designers, data scientists, and computer vision scientists.
• Deliver your first end-to-end feature while auditing the current architecture for scaling and performance bottlenecks.
• Own and lead architectural discussions for TrueMotion-driven experiences, proactively identifying challenges and proposing innovative solutions to complex mobile and full-stack engineering problems.
• Establish stronger system observability using Datadog and Sentry, improving monitoring, logging, and error tracking across the full stack.
• Profile systems to stay ahead of scaling and performance bottlenecks, ensuring a fast, responsive mobile experience for users.
• Act as the primary technical leader for the team's architecture — designing robust, end-to-end solutions including performant APIs, mobile application architecture, and data models that are the foundation for TrueMotion's next generation.
• Mentor engineers and promote a culture of technical excellence and continuous improvement through thoughtful code reviews, design discussions, and knowledge sharing.
• Every quarter, identify, propose, and execute a significant upgrade or innovative change to the team's workflow, tooling, or architecture.

Staff Software Engineer

• Audit our current provider and facility discovery architecture, identifying gaps in geospatial search precision and entity resolution accuracy
• Build relationships with product, design, and data engineering teams to understand upstream data sources and downstream user needs
• Deliver your first search optimization—improving relevance tuning or query performance for a high-traffic lookup scenario
• Design and launch geospatial search capabilities using Elasticsearch/OpenSearch (radius, bounding-box, polygon-based queries) that scale to millions of records
• Extend entity resolution pipelines to deduplicate and reconcile provider data across multiple upstream sources, reducing duplicate records by 30%+
• Own the async data ingestion pipeline for a critical data source, ensuring search indexes stay fresh and accurate
• Act as the code repository maintainer for the search and knowledge graph services, setting technical standards and mentoring junior engineers
• Drive technical strategy for the team, balancing tradeoffs between search relevance, latency, and infrastructure cost
• Integrate AI technologies to automate entity matching and improve search personalization

Senior Software Engineer – Search

Frontend Engineer

• Design, build, and maintain large-scale software solutions impacting health outcomes
• Collaborate with product managers and designers to deliver new product capabilities
• Build scalable, performant, and accessible applications
• Mentor and support junior engineers through code reviews

Senior Software Engineer – Frontend

Customer Support

• Ramp up to become an expert in all things Hinge Health—our products, common member challenges, and troubleshooting techniques—so you can resolve inquiries with confidence across email, phone, and chat.
• Consistently deliver best-in-class support by providing timely, efficient, and empathetic resolutions that strengthen members' relationships with Hinge Health and contribute to team satisfaction and quality metrics.
• Serve as a reliable, independent contributor who ensures prompt, clear communication while conveying warmth and empathy—acting as a trusted resource for fellow team members and helping onboard new hires.

Member Support Specialist

• Build trusted partnerships with your PM, Data Scientist, and cross-neighborhood engineering leads.
• Audit the current Assessment Service roadmap, catalog inbound requests from partner pods, and establish a transparent prioritization framework.
• Immerse yourself in the team's experimentation culture.
• Ship at least one experiment that demonstrably moves a core clinical metric.
• Define and publish contribution patterns for the Assessment Service.
• Own the outcomes product surface end-to-end.

Engineering Manager, Outcomes

• In your first 3 months, you will build deep trust with your team of ~8 engineers, embed yourself in the React Native (Phoenix) codebase and BFF layer, and establish your rhythm with PM and Design partners. You'll audit the current SDUI migration plan, identify risks, and start sequencing the team's experiment backlog with clear owners and dates.
• In your first 6 months, you will drive the SDUI migration to completion — enabling new experiments and layouts to ship without app releases and unlocking a step-change in experiment velocity. You'll stand up a rigorous experimentation framework (card ordering, layout variants, content strategies) that balances sample sizes, interference effects, and isolation in a constrained user pool.
• In your first year, you will have made the Today tab a meaningful daily pull for members and turned Explore into a high-intent "second session" surface through Favorites, content discovery, search, and better personalization. You'll own the team's AI-native development practices — architecture docs, Claude Code skills, AI-assisted PR workflows — and be recognized across the neighborhood as the standard-bearer for Harness Engineering. Your pod will be operating as a high-trust platform partner, with clear extension patterns that allow other pods to build safely on Home.

• You will build strong relationships with your assigned clients, conduct comprehensive program audits to understand their current state, and partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies.
• You will launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients. You'll begin reporting on program value using data-driven insights, managing escalations with confidence, and identifying opportunities for product expansion.
• You will own a full book of business, consistently achieving high satisfaction scores with exceptional rates of retention. You'll turn clients into advocates, supporting sales references and marketing initiatives, while ensuring your clients utilize Hinge Health's full suite of products to maximize member impact.

Client Success Manager

Marketing

• Responsible for client-specific communications planning and ongoing campaign execution for a large book of accounts (95-110 accounts)
• Partner with Client Success to support and influence clients within your shared book of business to meet annual revenue targets
• Partner with Growth Marketing to execute campaigns that spread awareness about Hinge Health to eligible members
• Responsible for helping to evolve Enrollment Marketing processes and improving our marketing campaigns
• Identify opportunities to improve and scale processes in our enrollment marketing processes

Associate Enrollment Marketing Manager

Account Executive

• Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts.
• Build and maintain meaningful relationships per client across different organizational levels.
• Identify decision-makers, map influence networks, and establish trust with C-suite executives through strategic value conversations that demonstrate measurable business impact.
• Research solutions, analyze options, and present recommendations with data-driven rationale.
• Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments.