Associate Technical Support Specialist

Hinge Health

Technical support specialist resolving hardware and software issues for Hinge Health’s digital musculoskeletal healthcare platform. Guiding members through onboarding and delivering empathetic support across phone, email, and chat.

Posted 9/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical troubleshooting and root cause analysis, ensuring high-quality member support for healthcare technology products. Proficient in utilizing customer support tools and adhering to compliance standards while delivering exceptional member experiences.

Highest-signal resume keywords

Technical TroubleshootingRoot Cause AnalysisCustomer Support ToolsHealthcare Technology ExperienceBilingual Spanish or French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingRoot Cause AnalysisAnalytical SkillsProblem-Solving SkillsTechnical SupportLogistics ExperiencePHI/PII Compliance

Soft Skills

Excellent Communication SkillsMultitasking AbilityProactive CommunicationFlexibility

Tools & Technologies

ZoomFreshdeskSalesforceMixpanelJIRATableauAuth0Esper MDM

Industry Keywords

HealthcareHealthcare TechnologyMember ExperienceTechnical SupportMedical Devices

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products
Guide new members through onboarding
Handle member inquiries via phone, email, and chat
Conduct root cause analysis and contribute insights to knowledge-base articles and troubleshooting guides
Meet quality, productivity, response-time, and member-satisfaction metrics
Serve as a resource for peers on complex troubleshooting scenarios
Identify recurring technical patterns and recommend process improvements
Collaborate with teammates and cross-functional stakeholders on escalation paths and resolution workflows
Deliver a high-quality member experience for Hinge Health’s technology-enabled healthcare platform

Requirements

What you’ll need

1+ year of technical troubleshooting, IT help desk, or software/hardware support experience
Excellent written and verbal communication skills with a member-facing orientation
Ability to multitask across phone, email, and chat queues
Proficiency in root cause analysis for technical issues
Strong analytical and problem-solving skills
Flexibility to work hours based on business needs, including nights and weekends
Ability to work effectively in a remote environment with excellent punctuality and proactive communication
Experience with customer support tools such as Zoom, Freshdesk, or Salesforce preferred
Familiarity with mobile and/or data management tools such as Mixpanel, JIRA, Tableau, Auth0, or Esper MDM preferred
Healthcare or healthcare technology experience preferred
Familiarity with PHI/PII compliance standards preferred
Technical support or logistics experience with medical devices and hardware preferred
Bilingual Spanish or French preferred
Legally authorized to work in the United States

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Gender-affirming care support
Tools for family and fertility planning
Travel reimbursements if healthcare isn’t available where you live
Traditional or Roth 401k retirement plan options
2% company 401k match
Learning and development stipend
Equity