Hinge Health

Full-stack Engineer

• Audit our current provider and facility discovery architecture, identifying gaps in geospatial search precision and entity resolution accuracy
• Build relationships with product, design, and data engineering teams to understand upstream data sources and downstream user needs
• Deliver your first search optimization—improving relevance tuning or query performance for a high-traffic lookup scenario
• Design and launch geospatial search capabilities using Elasticsearch/OpenSearch (radius, bounding-box, polygon-based queries) that scale to millions of records
• Extend entity resolution pipelines to deduplicate and reconcile provider data across multiple upstream sources, reducing duplicate records by 30%+
• Own the async data ingestion pipeline for a critical data source, ensuring search indexes stay fresh and accurate
• Act as the code repository maintainer for the search and knowledge graph services, setting technical standards and mentoring junior engineers
• Drive technical strategy for the team, balancing tradeoffs between search relevance, latency, and infrastructure cost
• Integrate AI technologies to automate entity matching and improve search personalization

Senior Software Engineer – Search

Frontend Engineer

• Design, build, and maintain large-scale software solutions impacting health outcomes
• Collaborate with product managers and designers to deliver new product capabilities
• Build scalable, performant, and accessible applications
• Mentor and support junior engineers through code reviews

Senior Software Engineer – Frontend

Customer Support

• Ramp up to become an expert in all things Hinge Health—our products, common member challenges, and troubleshooting techniques—so you can resolve inquiries with confidence across email, phone, and chat.
• Consistently deliver best-in-class support by providing timely, efficient, and empathetic resolutions that strengthen members' relationships with Hinge Health and contribute to team satisfaction and quality metrics.
• Serve as a reliable, independent contributor who ensures prompt, clear communication while conveying warmth and empathy—acting as a trusted resource for fellow team members and helping onboard new hires.

Member Support Specialist

Engineering Manager

• Build trusted partnerships with your PM, Data Scientist, and cross-neighborhood engineering leads.
• Audit the current Assessment Service roadmap, catalog inbound requests from partner pods, and establish a transparent prioritization framework.
• Immerse yourself in the team's experimentation culture.
• Ship at least one experiment that demonstrably moves a core clinical metric.
• Define and publish contribution patterns for the Assessment Service.
• Own the outcomes product surface end-to-end.

Engineering Manager, Outcomes

• In your first 3 months, you will build deep trust with your team of ~8 engineers, embed yourself in the React Native (Phoenix) codebase and BFF layer, and establish your rhythm with PM and Design partners. You'll audit the current SDUI migration plan, identify risks, and start sequencing the team's experiment backlog with clear owners and dates.
• In your first 6 months, you will drive the SDUI migration to completion — enabling new experiments and layouts to ship without app releases and unlocking a step-change in experiment velocity. You'll stand up a rigorous experimentation framework (card ordering, layout variants, content strategies) that balances sample sizes, interference effects, and isolation in a constrained user pool.
• In your first year, you will have made the Today tab a meaningful daily pull for members and turned Explore into a high-intent "second session" surface through Favorites, content discovery, search, and better personalization. You'll own the team's AI-native development practices — architecture docs, Claude Code skills, AI-assisted PR workflows — and be recognized across the neighborhood as the standard-bearer for Harness Engineering. Your pod will be operating as a high-trust platform partner, with clear extension patterns that allow other pods to build safely on Home.

Customer Success Manager

• You will build strong relationships with your assigned clients, conduct comprehensive program audits to understand their current state, and partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies.
• You will launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients. You'll begin reporting on program value using data-driven insights, managing escalations with confidence, and identifying opportunities for product expansion.
• You will own a full book of business, consistently achieving high satisfaction scores with exceptional rates of retention. You'll turn clients into advocates, supporting sales references and marketing initiatives, while ensuring your clients utilize Hinge Health's full suite of products to maximize member impact.

Client Success Manager

Marketing

• Responsible for client-specific communications planning and ongoing campaign execution for a large book of accounts (95-110 accounts)
• Partner with Client Success to support and influence clients within your shared book of business to meet annual revenue targets
• Partner with Growth Marketing to execute campaigns that spread awareness about Hinge Health to eligible members
• Responsible for helping to evolve Enrollment Marketing processes and improving our marketing campaigns
• Identify opportunities to improve and scale processes in our enrollment marketing processes

Associate Enrollment Marketing Manager

Account Executive

• Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts.
• Build and maintain meaningful relationships per client across different organizational levels.
• Identify decision-makers, map influence networks, and establish trust with C-suite executives through strategic value conversations that demonstrate measurable business impact.
• Research solutions, analyze options, and present recommendations with data-driven rationale.
• Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments.

Client Executive

Product Manager

• Define and drive the Robin product strategy: articulating a compelling vision for how agentic AI transforms MSK care delivery — from reactive support to an always-on, adaptive care experience.
• Ship high-impact agentic AI capabilities: including multi-agent orchestration, general-purpose health assistance, clinical triage, personalized exercise recommendations, and proactive check-ins — driving measurable improvements in member engagement, satisfaction, and clinical outcomes.
• Own company-level metrics tied to Robin's success: including engagement, satisfaction, clinical accuracy, and care team workload reduction — and performance-manage them through rigorous experimentation and iteration.
• Own evaluation framework: LLM-as-a-judge, golden datasets and human evals process and tools. Ensure clinical safety, response quality and member trust.
• Lead the transition from point solution to platform: championing Robin as a product-wide lever, empowering other pods to build on Robin's infrastructure, and driving platformization of agentic capabilities.
• Serve as the product lead for other PMs on the Intelligent Care team: providing strategic direction, coaching on product craft, and ensuring alignment across product areas.
• Navigate regulatory and clinical complexity: partnering with Clinical, Legal, and Compliance to ensure Robin meets the highest standards for AI safety, guardrails, and human oversight.
• Stay ahead of the competitive landscape: evaluating competitor products and learning the latest in AI innovation so that Robin can deliver the best technology to our members.

Lead Product Manager – Agentic AI

• Build the "Intelligence Layer": Architect the real-time decisioning layer that ingests ML signals and routes them to execution platforms.
• Operationalize Growth ML Models: Partner with Data Science to serve and monitor predictive models.
• Lead the Transition to Harness Engineering: Drive the adoption of AI-native workflows.
• Guarantee Data Trust: Implement automated data sentinels and contract tests.

Recruitment

• Own sourcing strategy and execution for open RnD requisitions across engineering, hardware, and design, building robust pipelines that consistently exceed hiring targets
• Leverage AI-powered sourcing platforms (Ashby, Juicebox.ai, LinkedIn Recruiter) to accelerate candidate identification, profile analysis, and outreach personalization, achieving 2-3x higher response rates than traditional sourcing methods
• Build and deploy AI agents using Ashby's platform to automate repetitive sourcing tasks, create intelligent candidate matching workflows, and scale personalized outreach campaigns that would be impossible to execute manually
• Build and maintain strong talent pipelines for hard-to-fill technical positions including senior engineers, staff engineers, engineering managers, hardware engineers, and technical product designers
• Partner closely with RnD hiring managers to deeply understand technical requirements, team dynamics, and cultural fit criteria, translating these into effective sourcing strategies and candidate profiles
• Drive innovative sourcing campaigns using AI-generated outreach sequences, Boolean search optimization, and data-driven market insights to engage passive candidates in competitive talent markets
• Track and optimize sourcing metrics including pipeline coverage, response rates, conversion rates, and time-to-fill, using data to continuously refine your approach and demonstrate ROI

Senior Recruiter, RnD Sourcing – 6 Month Contract

Marketing Operations

• Lead a team of technical operators on the Growth Marketing Operations team (GROMO)
• Set the strategic direction for technical marketing operations, drive platform governance and automation architecture
• Develop the next generation of marketing operations leaders
• Own enterprise-level integrations, high-risk execution programs, and cross-functional platform strategy
• Translate complex technical tradeoffs into business outcomes
• Evolve marketing automation infrastructure
• Pioneer an AI-first operational model
• Champion automation and continuous improvement.

Senior Manager, Growth Marketing Operations

Project Manager

• Create the infrastructure that empowers others to build—designing the guardrails, documentation, training, and support structures that help team members bridge from idea to implementation
• Maintain the GROMO AI tool repository with strong organization, version control, and quality standards
• Design workflows that ensure tools are discoverable, properly onboarded, and embedded into daily operations
• Track manual-to-automation percentage across GROMO workflows, establish baseline metrics, and provide strategic visibility to leadership
• Build shared infrastructure and reusable components that reduce time-to-prototype from weeks to days
• Increase AI tool adoption rates quarter-over-quarter, with a target of 80% of GROMO team members actively using at least one AI tool
• Conduct workflow audits to identify where AI tools are underutilized and create intervention plans to close adoption gaps
• Establish baseline metrics for manual-to-automation percentage and track quarterly improvement toward a target of 40% automation coverage
• Build training programs and enablement materials that progressively develop team capability from foundational AI literacy to hands-on tool building
• Lead 2-3 high-visibility technical projects per quarter that require collaboration between multiple teams
• Prototype and validate AI tool concepts quickly to prove value and secure stakeholder buy-in before full-scale implementation

Senior Project Manager – AI Implementations, Growth Marketing Operations

Data Engineer

• Design and build the data foundation for AI-powered health experiences and decision sciences - Build and own data pipelines across both streaming and batch paradigms, from ingestion to serving.
• Keep the platform reliable and the data trustworthy - Define and track SLAs (Service Level Agreements) and SLOs (Service Level Objectives) for the pipelines you own, and hold yourself accountable to them.
• Deliver with ownership and grit - Take projects from ambiguous requirements to production, working through technical blockers, cross-functional dependencies, and competing priorities without losing momentum.
• Make it easy for teams to own their data - Build tooling for service and application teams that helps them effectively manage their data and data processes.
• Build with compliance and trust at the center - Implement data handling practices that meet HIPAA, GDPR, and CCPA requirements including PII (Personally Identifiable Information) handling, access controls, data retention, and making production data safely available in non-production environments.
• Raise the bar for the team around you - Participate in hiring and mentor junior engineers.

Senior Data Engineer

• Deliver large projects that introduce new product capabilities, often acting as a maintainer for key code repositories.
• Break down complex problems into manageable tasks, ensuring steady and predictable delivery while identifying and resolving root causes of incidents.
• Collaborate with your team to roadmap and execute ambitious technical strategies, balancing short-term and long-term trade-offs.
• Mentor and support junior engineers, providing thoughtful code reviews and real-time pairing.
• Integrate and leverage AI technologies to automate processes and enhance product features, contributing to Hinge Health’s AI-driven care platform.
• Proactively improve the maintainability, availability, and performance of the team’s features, and contribute to the team’s overall architecture and developer tooling.
• Communicate technical ideas clearly to both technical and non-technical partners, and document solutions for future reference.

Senior Software Engineer – Search

Senior Software Engineer – Frontend

Member Support Specialist

Engineering Manager, Outcomes

Engineering Manager

Client Success Manager

Associate Enrollment Marketing Manager

Client Executive

Lead Product Manager – Agentic AI

Engineering Manager

Senior Recruiter, RnD Sourcing – 6 Month Contract

Senior Manager, Growth Marketing Operations

Senior Project Manager – AI Implementations, Growth Marketing Operations

Senior Data Engineer

Senior Software Engineer – Accounts