Client Success Manager

Hinge Health

Client Success Manager managing employer relationships, adoption, renewals, and product expansion for Hinge Health’s digital MSK healthcare platform. Hybrid role requiring San Francisco office attendance three days weekly.

Posted 9/10/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $76,608 - $139,104 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success management within digital health, focusing on relationship building, data-driven insights, and effective communication. Proven ability to drive client adoption, retention, and satisfaction while managing complex client lifecycles and cross-functional partnerships.

Highest-signal resume keywords

Client Success ManagementDigital Health ExpertiseData Integration ProficiencyAdvanced Excel SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementData AnalysisProject ManagementProgram ReportingEnrollment Campaigns

Soft Skills

Effective CommunicationCoaching and TrainingProblem SolvingStorytelling with DataCross-Functional Collaboration

Industry Keywords

Employee BenefitsHealth PlansStartup EnvironmentHigh-Growth CompanyClient Retention

About the role

Key responsibilities & impact

Own day-to-day relationships with employer clients
Ensure clients maximize benefits from Hinge Health programs
Train, coach, and develop CS Associates and Managers
Serve as trusted adviser, project manager, product expert, and coach
Drive client adoption
Report on program value
Manage escalations
Expand product offerings
Secure renewals
Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical
Contribute to best practices and evolving team responsibilities
Drive enrollment communications campaigns to achieve annual enrollment goals
Ensure 100% client retention and high client satisfaction, targeting 9/10+ NPS scores
Turn clients into advocates for sales references and Marketing/PR requests
Ensure clients offer Hinge Health’s full suite of products to maximize member impact

Requirements

What you’ll need

At least 2 years of experience as a Client Success Manager within digital health
Experience building relationships and managing a full book of business comprised of employers and/or health plans
Ability to communicate effectively with clients, consultants, health plans, and cross-functional partners
Ability to build relationships at all levels as a trusted and respected thought-partner
Ability to craft compelling stories using data-driven insights
Subject matter expertise in product specifics, functionalities, use cases, and best practices
Ability to navigate complex books of business and client lifecycles
Ability to analyze complex, high-quantity, and contradictory information to solve problems
Clear, concise, and rigorous communication skills using prose or visual aids
Bachelor's Degree strongly preferred
Experience at a high-growth company
Understanding of employee benefits, digital health, and startup work environments
Data integration proficiency
Advanced Excel knowledge and skills
Willingness to work from the San Francisco office 3 days a week for a full typical business day
Located in or willing to relocate to the San Francisco Bay Area
Legally authorized to work in the United States

Benefits

Comp & perks

Equity
Comprehensive medical, dental, and vision coverage
Gender-affirming care support
Family and fertility planning tools
Travel reimbursements if healthcare isn’t available where you live
Traditional or Roth 401k retirement plan options
2% company 401k match
Learning and development stipend