Hilton Grand Vacations

Marketing

• As a Marketing Administrator, your primary responsibility will be the operations administrative support of the Direct Sales department.
• This position is tasked with ensuring all incoming calls/webforms are screened and routed to the correct department or sales team.
• Monitoring the department's voicemail box and distributing leads appropriately
• Processing all operations lead request support tickets submitted by Direct Sales agents and Club Department within the service timeframe set by management (Salesforce cases)
• Support departmental reporting using a combination of Salesforce and Excel reports
• Ensure shared files are organized appropriately
• Create, activate and deactivate Salesforce campaigns
• Maintain and organize the shared department Outlook box
• About 75% of your time will be spent answering inbound calls for the department. This will be adjusted from time to time, in conjunction with the various needs of the department.

Marketing Coordinator

Human Resources

• Proactive in advising, providing insights and resources, and drive consistency and follow up in HR processes.
• Act as a trusted advisor to line managers, offering coaching and guidance on everyday workplace situations including performance management, Team Member development, policy alignment and implementation, and team dynamics to help them lead effectively.
• Advise and coach Leaders and Team Members in understanding HR policies, procedures, and appropriate application in real-time scenarios.
• Provide ongoing performance management guidance, including coaching, counseling, and career development discussions, in alignment with HRBP practices.
• Coach managers on team member engagement and retention strategies; Identify recurring themes and opportunities for proactive leader coaching or intervention.
• Provide guidance and support on how to navigate complex employee relations issues for both planned and unscripted critical conversations.
• Leverage HR data to inform recommendations and support people-led decisions.
• Support HRBP Managers with change management initiatives and ensure successful leadership transitions.
• Provide guidance to people leaders in relation to people and team dynamic issues; escalate to HRBP Manager and Team Member Relations with items where more compliance with Federal and local law expertise is needed.

Generalist HR Business Partner

General

• Verify Accuracy of contract documents, including finance and title documents. Ensure document files are in compliance with underwriting guidelines and title requirements.
• Audit documents for compliance to standards for recording of documents in public records. File and maintain organized and systematic support documentation and filing for title related functions. Effectively track flow of all title documents, including mortgages, deeds, satisfaction and reconveyances.
• Ensure financial documents are complete and accurately filed and ready for funding.
• Coordinate corrections, adjustments and modifications to contract documentation as necessary.
• Communicate with Title Companies as needed to record documents. Conduct title searches via the internet and title software.
• Records or submits to external title company to record all contracts in a timely manner.
• Assist internal and external customers as needed to process contracts.
• Escrow related functions as needed in order to comply with regulatory requirements and as needed by Lead, Supervisor, Manager or other internal customer.
• Track all problem recordings and attempt to resolve in a timely manner.
• Assist in the training of team members when needed.
• Act as back-up for other departmental functions.
• Provide high production totals while maintaining a low error percent margin.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Coordinator, Title Services

Systems Engineer

• Partner across teams to support system functionality, content accuracy, and continuous improvement efforts
• Maintain and update content across all Club digital platforms
• Perform pre- and post-quality control reviews to ensure accuracy and consistency
• Execute User Acceptance Testing (UAT) across platforms (websites, mobile apps, VOICE, Clarity, AS400, TSW, CXone)
• Validate enhancements and releases against business requirements
• Document and communicate findings to stakeholders
• Support the Club help desk by triaging and resolving tickets
• Analyze issues to determine if they are defects, enhancements, or user errors
• Partner with cross-functional teams to drive resolution
• Maintain subject matter expertise across Club systems and programs
• Develop and manage SOP documentation and knowledge libraries
• Collaborate effectively across functions
• Demonstrate a positive, solutions-focused mindset
• Live our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now

Club & OS Systems Optimization Analyst

Business Support

• Maintains recurring financial, operational, and management reports by updating templates, compiling information, and distributing reports to stakeholders.
• Assists with forecast and budget administration by collecting submissions, updating planning files and systems, and tracking completion of required deliverables.
• Maintains planning calendars, schedules, distribution lists, and supporting documentation for forecasting, budgeting, month-end, and other departmental activities.
• Coordinates meetings, prepares materials, and distributes agendas, reports, presentations, and follow-up communications.
• Tracks deadlines and deliverables, follows up with departments as needed, and escalates overdue items to management.
• Maintains department records, files, process documentation, and reporting archives.
• Assists with special projects and other administrative or operational activities as assigned.
• Performs other duties as assigned.

Business Support Coordinator

• Assist in mortgage discharge for paid-in-full loans, ensuring timely and accurate processing.
• Generate and review monthly reports for zeroed loans, including investors.
• Manage re-assignments and releases for fee-based investors on a monthly basis.
• Process land deal releases and satisfactions.
• Upload releases and re-assignments to Simplifile and ensure data accuracy.
• Enter data for recorded releases and re-assignments.
• Queue and mail prom notes to customers as required.
• Handle REO loan and equity trade releases efficiently.
• Assist with special projects as assigned by the team lead or manager.
• Notarize Documents.
• Research online County records.

Foreclosure Specialist

• Lead the review, development, implementation, and documentation of complex international tax planning strategies to support business objectives while optimizing global tax outcomes.
• Analyze and interpret evolving U.S. and foreign tax laws, regulations, and guidance to ensure compliance and identify planning opportunities.
• Provide strategic recommendations regarding the tax implications of cross-border transactions, restructurings, and business initiatives.
• Direct recurring and non-recurring transfer pricing analyses, documentation, and planning initiatives.
• Ensure transfer pricing policies align with business operations, regulatory requirements, and global tax strategies.
• Partner with internal and external stakeholders to address transfer pricing risks and opportunities.
• Provide leadership and oversight for foreign tax examinations, audits, and tax controversy matters.
• Manage relationships with foreign tax authorities and external advisors.
• Develop and execute strategies for resolving tax disputes and audits.
• Oversee global transfer pricing compliance, documentation, and planning activities.
• Ensure timely and accurate completion of international tax filings and reporting obligations.
• Drive process improvements and maintain strong internal controls.
• Lead global cash tax forecasting and modeling efforts.
• Identify opportunities to improve cash flow efficiency and reduce overall tax burden.
• Serve as a trusted advisor to tax and executive leadership on the application and impact of complex international tax provisions.
• Assess tax risks, identify potential unintended consequences, and develop actionable recommendations to mitigate costs and exposures.
• Support strategic business initiatives, tax analysis of proposed acquisitions, dispositions, joint ventures, and other significant transactions.
• Legal entity and ownership structuring for new domestic and international operations.
• Legal entity rationalization and organizational simplification projects.
• Corporate reorganizations and cross-border restructuring initiatives.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Director, International Tax

Recruitment

• Proactively source, network, and market our open job opportunities to build a pipeline of qualified candidates
• Use existing tools and technology to source, evaluate, interview, and present a slate of qualified candidates to hiring managers for consideration
• Ensure regular communication with the client to provide updates on status and progress
• Attend community and/or diversity organizations, colleges, and local events and job fairs
• Support company-wide initiatives by serving on special projects within Talent Acquisition Services
• Other duties as assigned by supervisor

Talent Acquisition Specialist

Communications

• Provide administrative support for consumer digital campaigns, including email and owned-channel initiatives.
• Manage campaign setup, tracking, and reporting using Adobe Campaign and Salesforce Marketing Cloud.
• Compile and maintain campaign performance reports and metrics using Excel.
• Create clear PowerPoint presentations to communicate campaign insights to stakeholders.
• Organize and maintain the Consumer Communications library, ensuring easy access to campaign records and resources.
• Document and maintain campaign processes, calendars, and workflows for consistency.
• Collaborate with the Consumer Communications team to meet campaign timelines and approvals.
• Serve as a key point of coordination between various teams for campaign execution queries.
• Offer general administrative support for meetings, materials, and project coordination as needed.

Coordinator, Communications – Temporary

Manager

• Lead and manage all customer resolution, complaint and Collection support activities across the Portfolio Services while partnering across organization for resolution.
• Ensure compliance with regulatory requirements, internal policies, and customer care standards
• Oversee investigation processes, including account review and customer communication
• Develop and implement resolution procedures, service level expectations, and escalation protocols
• Monitor trends, identify root causes, and drive corrective actions to improve process
• Prepare and present reporting on volumes, timelines, trends, and risk exposure
• Partner with Operations, Collections, Compliance, and Legal teams on escalations
• Drive continuous improvement initiatives to reduce complaint drivers and improve portfolio results
• Ensure proper documentation and audit readiness for all cases
• Ensure compliance with Fair Credit Reporting Act (FCRA) and Federal Debt Collection Practices Act (FDCPA) requirements.
• Provide escalation support for high-risk or sensitive customer issues
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Customer Resolutions Manager

Account Executive

• We're not just leaders in virtual sales; we're light years ahead of our competitors with streamlined processes that ensure efficiency and your success.
• Once a sale is secured, our team handles all subsequent tasks—eliminating the need for agents to chase leads or manage administrative burdens. This allows you to concentrate fully on what you do best: closing deals and driving results.

In House Sales Executive – HGV

Sales

• Generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume.
• Promote and support branded Hilton Grand Vacations and Hilton Club culture.
• Assist with supervision and lead all aspects of sales line through mentoring, modeling and reinforcing effective sales and customer service practices, behaviors and results.
• Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.

In House Sales Manager

Supervisor

• Provide mentorship and assistance to Title Services Coordinators (TSC)
• Participate in weekly, bi-weekly, and/or monthly meetings regarding process updates, promotions, memos, etc
• Assist the Title Services Manager by addressing daily inquiries or issues from TSCs
• Responsible for assigning workload to the team through Chorus
• Training new employees and offering continuous development of existing team members
• Track open issues to offer feedback during weekly meetings and/or ongoing training to TSCs
• Contribute to department reporting, communication, and other essential tasks to achieve department success
• Support the manager in reviewing time sheets and monitoring attendance
• Conduct monthly audits of completed files from TSCs to ensure team members meet quality thresholds
• Engage in mentoring and counseling conversations with individual team members to ensure understanding and efficiency
• Ensure policies and procedures reference documents are consistently updated
• Assist with the recruiting and hiring process
• Complete all required Company training/compliance courses as assigned
• Follow Company standards and ensure alignment with all policies and procedures
• Perform other related duties as assigned

Supervisor, Title Services

• Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner
• Providing accurate, comprehensive information and recommendations about our properties, products, and services
• Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction
• Responding to Owner emails and requests for call-backs within established response time standards
• Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.

Hotel Reservations Specialist

• Drive performance and sales optimization across Retail, FPS, and GWL.
• Onboard and mentor new managers, ensuring a smooth transition and maintaining high standards.
• Deploy as a task force leader to support regions with leadership gaps, maintaining operational continuity.
• Uphold Hilton's integrity and qualification standards, promoting a culture of excellence.
• Ensure operational excellence and adherence to company policies and procedures.
• Collaborate with cross-functional teams to enhance customer experience and satisfaction.
• Analyze data and provide insights to improve performance and identify areas for growth.
• Foster a positive and inclusive work environment, promoting a customer-centric culture.
• Stay updated on industry trends and best practices, sharing knowledge with the team.