Heidi Health

Accountant

• Own revenue recognition end to end across all revenue streams and entities
• Ensure compliance with AASB 15 / ASC 606
• Prepare and review month-end revenue journals, accruals, and deferred revenue schedules
• Review new and amended customer contracts for correct revenue treatment
• Assess multi-element arrangements and variable consideration
• Own revenue-related balance sheet reconciliations, including deferred revenue, unbilled revenue, and contract assets and liabilities
• Partner with AR to ensure billing and collections data flows into the ledger and reporting
• Work with RevOps, Legal, Commerce, Product, Sales, and Customer Success on pricing models, deal structures, and contract terms
• Support audits by preparing revenue schedules and responding to external auditor queries
• Identify and implement process improvements and automation
• Provide technical guidance to junior accounting team members
• Contribute to broader month-end close activities and ad hoc finance projects
• Use AI tooling to improve accuracy and speed across revenue accounting

Senior Revenue Accountant

Android Engineer

• Own and evolve the Heidi Remote Android app alongside the wider Remote team
• Build and maintain Bluetooth / device connectivity, sync, and settings flows
• Ship Remote V2 setup experiences, including pairing and Wi‑Fi onboarding, with product and design
• Collaborate with iOS and Desktop on cross-platform consistency for shared device behaviour
• Work with backend and firmware partners, including factory-side firmware, on integration and rollout
• Continuously improve reliability, performance, and security for a clinical workflow
• Own work end-to-end from build through monitoring field issues

Senior Android Engineer

Financial Planning and Analysis

• Build and maintain financial models for growth investment, commercial planning and leadership decisions
• Analyse revenue, sales efficiency, customer cohorts, payback, cash impact and operating performance
• Surface trade-offs across growth, spend, cash and operational capacity
• Support annual planning, quarterly forecasting and in-cycle performance reviews
• Partner with commercial and operational teams to improve driver understanding and forecast accuracy
• Own investor reporting, including recurring updates, KPI and financial packs
• Coordinate reporting inputs across Finance, Data and Commercial teams
• Own the revenue funding facility operating rhythm, including monthly reporting, quarterly lender reviews and annual renewal planning
• Embed facility requirements into dashboards, controls, calendars and business-as-usual processes
• Maintain the revenue funding facility model, including eligible revenue, covenant headroom and downside scenarios
• Ensure funding inputs are accurate and reconciled across Finance, Data, Legal and Commercial teams
• Prepare and submit lender reporting packs, drawdown requests and supporting analysis
• Coordinate amendments, renewals, diligence and new funding capacity
• Manage lender and advisor relationships
• Surface risks, opportunities and decision-ready recommendations early

FP&A Analyst – GC Funding

Account Executive

• Manage enterprise sales opportunities in the Australian market
• Build relationships with stakeholders across larger practices, hospital groups, clinics and health systems
• Perform as an individual contributor and lead by example in sales process and execution
• Build and maintain a sales pipeline using product usage signals
• Generate and nurture leads
• Produce accurate sales forecasts
• Use solution-based selling to understand client needs and tailor Heidi’s platform
• Deliver presentations and product demos for Heidi’s autonomous AI products
• Collaborate with Marketing, Product, Operations and Customer Success to drive market growth
• Monitor market trends, competitive landscapes and evolving customer needs
• Identify new opportunities and adjust sales strategies

Enterprise Account Executive

Accounts Receivable

• Manage day-to-day Accounts Receivable operations for APAC and EMEA, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations
• Ensure accurate and timely billing by verifying supporting documentation and resolving discrepancies with internal teams
• Serve as a point of contact for customer billing inquiries from APAC and EMEA clients
• Maintain AR sub-ledgers by tracking payments, investigating variances, and resolving unapplied cash or adjustments
• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting
• Support audit and compliance requests by organizing and maintaining documentation and records
• Help drive process improvement and automation initiatives to scale AR operations
• Report to Heidi’s Accounts Receivable Operations Manager

Accounts Receivable Specialist

Clinical Specialist

• Receive, triage, and configure user-submitted, enterprise, and community form requests
• Set expectations with clinicians and internal team members regarding feasibility, trade-offs, and timelines
• Label and type every incoming form field in Field Recognition
• Choose field types including text, number, date, checkbox, radio button, dropdown, and signature
• Set character limits while preserving form layout
• Prepare source PDFs, add missed fields, and resize and align fields
• Identify patterns and edge cases, feeding insights to the forms and growth teams
• Create guides and worked examples for internal teams
• Manage workload across regions and urgency levels, escalating volume or complexity when needed
• Develop working knowledge of Heidi and clinicians' workflows across specialties, settings, and regions

Clinical Form Specialist

Operations

• Build cadences, trackers and meeting rhythms for Communications operations
• Refine reporting and alignment rituals so the right people receive the right information at the right time
• Keep daily work, review cycles and deadlines moving
• Turn communications plans into action
• Review all outbound materials from intake through release against regulatory and brand standards
• Apply editorial judgment grounded in media relations and writing craft
• Manage team capacity and prioritize competing requests
• Oversee budgets and delivery frameworks for PR agencies, vendors and partners
• Coordinate projects across Communications, Brand, Field and Product Marketing
• Flag issues early and translate commercial and clinical updates into actionable communications plans
• Build templates and systems for recurring work
• Use AI tools to improve efficiency
• Track performance against goals and iterate systems as Heidi grows
• Report into the Head of Comms

Global Communications Ops Manager

Product Operations

• Own a real slice of the Product Operations function, including rituals, product reporting, intake, change requests, and launch coordination
• Work directly alongside the Product and Engineering Leadership team
• Scope ambiguous problems, identify stakeholders, propose fixes, deliver solutions, and maintain them
• Support and improve product operating rituals such as planning cycles, standups, forums, retrospectives, and reporting
• Build automations connecting Linear, Slack, Canny, and other tools
• Partner with Product, Engineering, Design, Customer Support, and Commercial teams to unblock execution
• Maintain process hygiene through consistent reporting, clear change-request paths, and searchable decision tracking
• Plan and execute team events
• Consolidate feedback and bug channels into an intake funnel with triage stages
• Design and roll out resourcing and headcount request processes with approval gates
• Facilitate cross-functional workshops ahead of major launches

Solutions Engineer

• Architect and develop scalable frontend systems
• Architect and maintain reusable components across web and mobile platforms
• Collaborate with product managers, designers, and backend engineers to create cohesive solutions
• Set and maintain frontend standards for performance, accessibility, and user experience
• Deliver new product features while managing technical debt
• Provide technical leadership and mentorship to frontend engineers
• Identify and implement tools, frameworks, and methodologies to improve development efficiency
• Deliver robust, scalable code autonomously
• Investigate edge cases and solve user problems
• Define technical strategy and drive architectural decisions
• Improve team-wide engineering practices
• Build and evolve Heidi’s healthcare AI products and frontend architecture

Staff Frontend Solution Architect

Customer Success Manager

• Lead the full SMB customer lifecycle from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal
• Build customer success plans linking customer goals to measurable clinical and operational outcomes
• Develop trusted relationships with practice owners, practice managers, clinical leads, and administrative staff
• Drive efficient implementations through clear plans and cross-functional coordination
• Support workflow change through training sessions, competency checks, and coaching
• Shape deployment approaches, scope pilots, and run customer-facing demos with Account Executives and Implementation Specialists
• Synthesise usage and outcome metrics into actionable narratives for different stakeholder groups
• Use data to guide training intensity, workflow redesign, and expansion decisions
• Lead renewal conversations and identify and execute expansion opportunities
• Build evaluation frameworks for pilots and rollouts based on clinical and operational KPIs
• Provide context to Product, Engineering, Implementation, GTM, and Support, surfacing risks and driving decisions
• Help develop scalable SMB frameworks, tools, and ways of working

Customer Success Manager – SMB

Marketing

• Execute Heidi's Japan marketing strategy in line with direction set by the global and local leadership, translating global positioning into locally credible campaigns
• Act as the day-to-day marketing lead for Japan, working closely with sales and regional stakeholders to prioritise, sequence, and resource activity
• Drive qualified pipeline by running regional campaigns across inbound and outbound channels, and supporting lead qualification, nurturing, and handover into sales
• Build a consistent brand presence across the market, supporting PR, media, and thought leadership, and contributing to case studies, long-form content, and executive messaging
• Plan and deliver regional events, conferences, and activations, including flagship moments and round tables, and work with partners, customers, and associations to extend Heidi's reach in Japan
• Manage relationships with internal marketing resources and external agencies across PR, creative, and events, holding agency delivery to agreed briefs
• Track campaign and event performance, share insights with regional and global teams, and flag risks or opportunities to the GTM leadership team

Marketing Lead

• Own the health of Heidi's strategic enterprise accounts (BILH, Franciscan, and others), including building and maintaining account health dashboards.
• Respond to session-loss and integration incidents against a sub-2-hour initial response target, and help define realistic SLAs across incident severities.
• Identify recurring failure patterns and drive the architectural improvements that fix root causes — not repeated surface-level patches.
• Build systems that live inside clinical workflows: shape how Heidi integrates with the EHRs that run American healthcare, so integrations feel native rather than bolted on.
• Turn clinical and billing complexity — payer constraints, compliance requirements, health-system-specific rules — into systems that absorb that complexity so clinicians never see it.
• Write clean, testable, observable code for workflows that clinicians, operators, and downstream systems depend on.
• Own outcomes, not just code: care whether what you build actually reduces churn risk and improves account health, not just whether it technically works.
• Ship agentic workflow functionality — AI-assisted extraction, reconciliation, and drafting — with human review, auditability, and clear controls.
• Partner closely with the GTM and Enterprise account teams during US business hours, since our largest customers depend on real-time coverage rather than a 24-hour turnaround.
• Operate independently while looping in the NA Regional Integration TL on roadmap, prioritization, and cross-initiative dependencies.

Senior Integrations Engineer

• Support bid qualification and help develop clear bid plans, timelines, and responsibilities
• Support the preparation, coordination, and submission of public sector tenders, panel applications, and RFx responses across AU health markets
• Continuously monitor tender portals and online sources for new open tenders relevant to Heidi, and flag opportunities to the team
• Help draft and refine response content that speaks to health system priorities and scoring criteria
• Help coordinate inputs from subject-matter experts (clinical, technical, legal, commercial) into bid responses
• Support internal reviews, keep version control tidy, and help get polished submissions in on time and up to compliance, governance, and quality standards
• Track tender timelines, deliverables, and internal review checkpoints across multiple simultaneous bids
• Assist with completing customer security questionnaires and vendor assessment documentation
• Support drafting of strategic positioning statements and supporting artefacts for tenders
• Sit in on post-bid reviews, capturing scores, feedback, and lessons learned to sharpen our bid approach over time
• Maintain and improve tender response playbooks, reusable content libraries, and bid templates
• Maintain the market penetration map and TAM/market coverage data for the AU enterprise market
• Support territory planning and account mapping — keeping account and coverage data current and actionable
• Maintain competitive positioning documents and monitor key competitor developments
• Support research into new market and expansion opportunities
• Help build and maintain sales enablement assets (competitive positioning docs, conference playbooks, presentation content)
• Support customer case study development — sourcing, drafting, and coordinating reviews with marketing
• Own pipeline and CRM hygiene — creating and qualifying deal records in HubSpot, maintaining quarterly deal trackers, cleaning up reports and dashboards, and building/enriching outbound contact lists
• Run recurring team reporting — compiling weekly enterprise reports and summaries for leadership syncs, and keeping account plans and deal notes current for priority accounts
• Support logistics and content for enterprise events
• Maintain case studies, pricing models, and business case templates with current data
• Support deal owners with research, document preparation, and follow-ups across active enterprise deals
• Help prepare commercial and technical artefacts for enterprise opportunities (solution overviews, supporting documentation)
• Help systematise repeatable processes — checklists, knowledge bases, and workflows for tenders and enterprise deals
• Contribute to internal automation initiatives

Enterprise Ops, Bid Support Intern

• Own product and revenue outcomes for a portfolio of health system accounts
• Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
• Make build-vs-configure trade-offs for every engagement
• Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability
• Build extensible product so what you ship for one account becomes a configurable module for the next
• Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
• Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating
• Drive adoption within customer accounts until clinicians use it daily
• Navigate compliance and regulatory requirements as product constraints

Product Manager, Health Systems

• Own and close a defined book of Mid-Market opportunities across the US healthcare market
• Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals
• Partner closely with BDRs to convert high-quality leads into vertical building opportunities and closed revenue
• Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points
• Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI
• Deliver sharp, compelling product demos and presentations tailored to specific customer use cases
• Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals
• Navigate procurement, legal, and security conversations with confidence and precision
• Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs
• Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market