Heidi Health

Producer

• Own production across Marketing. Run projects from intake and scoping through timelines, resourcing, feedback and final delivery. If it’s creative and needs to ship, you’re across it.
• Be the bridge between business and creative. You speak both languages. You can understand the commercial objective and translate that into a clear, inspiring brief that sets creatives up to do their best work.
• Systemise everything. If you see something done twice, you template it. You build workflows and create clarity so the same mistakes do not happen again. You are allergic to unnecessary chaos.
• Keep everyone aligned. Manage multiple priorities. Communicate clearly. Hold deadlines. Push back when needed. Keep stakeholders confident and creatives protected.
• Balance our bandwidth. You have a bird’s-eye view of the team’s energy. You know exactly when to pull the lever on freelance help and when to re-prioritise so we’re always running at optimal speed.
• Oversee and elevate freelance talent. Bring and build a strong black book of trusted designers, writers, editors and makers. Know who to call for what. Brief them well and ensure quality stays high.
• Protect and raise the creative bar. You have a strong understanding of graphic design, copywriting and video production, allowing you to guide the work thoughtfully. You have strong taste, stay close to what’s next creatively and actively bring fresh thinking into the brand.
• Be the final checkpoint. You’re the last hurdle any work has to clear before it sees the light of day. You ensure that every asset is polished, consistent, and will elicit a great response.

Brand Producer

Product Manager

• Own product strategy and roadmap for Heidi's models platform (evaluation, safety, model routing, fine-tuning infrastructure), setting clear goals and being held accountable to achieving them
• Prioritise your team's work across enablement requests, model safety and quality, and bets on new capabilities
• Figure out where product teams get stuck on your models and fix the platform so they don't
• Build eval tooling and fine-tuning workflows that your engineers and product teams can actually use in clinical settings
• Decide what to improve next by reading clinician feedback, model quality signals, and what product teams are asking for
• Allocate engineering capacity across product teams who all want more than you can give, and tell them clearly what you're deferring
• Work with your engineers on eval design, fine-tuning trade-offs, and model architecture decisions at a technical level
• Set model quality and safety targets grounded in clinical outcomes (did the note capture the right diagnosis? did the referral letter contain the right history?)
• Spot infrastructure that two product teams are building separately and consolidate it
• Watch foundation model developments and decide when to rip up your roadmap

Product Manager, Models

AI Engineer

• Working closely with the respective Engineering Manager, you’ll be a Senior/Intermediate Software Engineer who designs and scales the services that power our AI-driven products
• Architect and build backend services that power LLM-based agents and clinical automations.
• Design robust APIs & data models that are secure, observable and easy for other teams to extend.
• Optimise performance and cost—profile hot paths, tune databases and right-size cloud resources.
• Automate quality: write unit / integration tests, craft alerts and own on-call runbooks so clinicians can trust every interaction.
• Partner with product, design and other engineers to ship new capabilities from concept to production in weeks, not quarters.

Senior AI Engineer

Artificial Intelligence

• Own Model Fine-Tuning Cycles: Independently run end-to-end fine-tuning experiments, from data curation and setup to analysis and reporting.
• Partner with product, medical knowledge and design teams to automate prompt engineering, build agentic AI, create model evaluation frameworks.
• Build cutting-edge LLM features within Heidi using the latest tools and frameworks
• Implement Advanced Techniques: Implement and adapt state-of-the-art algorithms from research papers to solve specific product challenges.
• Deep-Dive Model Analysis: Conduct in-depth analysis of model behaviour, identifying failure modes and proposing data- or algorithm-based solutions.
• Contribute to Core Infrastructure: Help build and improve the core training and experimentation infrastructure to increase research velocity.

Mid Level AI Models Engineer

• Lead Model R&D Initiatives: Lead major research and development projects focused on step-changes in model performance, from ideation and experiment design to productionisation.
• Solve the Hardest Problems: Tackle the most ambiguous and challenging technical problems related to model behaviour, alignment, and safety.
• Build cutting-edge fine-tuned LLMs within Heidi using the latest tools and frameworks
• Partner with product, medical knowledge and design teams to automate prompt engineering, build agentic AI, create model evaluation frameworks.
• Develop Novel Techniques: Go beyond existing literature to develop novel fine-tuning or data generation techniques tailored to our unique healthcare domain.
• Mentor and Guide: Mentor mid-level and junior engineers, sharing your deep expertise and fostering a culture of scientific rigor and innovation.

Senior AI Models Engineer

Accounts Receivable

• Manage day-to-day Accounts Receivable operations for the US and Canada regions, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.
• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.
• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to US /CA clients.
• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.
• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.
• Support audit and compliance requests by organizing and maintaining proper documentation and records.
• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow.

Accounts Receivable Analyst, Stripe

• Manage day-to-day Accounts Receivable operations for the US and Canada regions, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.
• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.
• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to US /CA clients.
• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.
• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.
• Support audit and compliance requests by organizing and maintaining proper documentation and records.
• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow

Accounts Receivable Analyst

Technical Recruiter

• Own technical hiring end-to-end. From role scoping and crafting clear JDs through to offer and close, ensuring a thoughtful, high-quality candidate experience throughout.
• Partner closely with hiring managers (particularly across Product, Engineering and AI) to lead early-stage interviews, filter applications and conduct technical screening calls across 15+ concurrent roles.
• Optimise the interview process to identify high-calibre technical talent by building structured situational, behavioural and values-based question banks — with additional rigour around technical signal.
• Support hiring managers in designing meaningful role-related tasks, coding challenges and take-homes that accurately assess real-world capability.
• Activate headhunt mode when required for niche technical roles - proactively mapping competitor landscapes, identifying strong profiles and building pipelines across engineering, AI and product.
• Benchmark elite technical talent, helping hiring managers clearly distinguish good from exceptional and calibrate consistently across teams.
• Support the Head of People in implementing and evolving talent tools, processes and systems as we scale.
• Network, build and nurture relationships across the tech ecosystem - engineers, product managers, operators - building a high-calibre technical talent pipeline.
• Elevate our employer brand in creative ways representing Heidi across various platforms eg. conferences, networking events, community meetups, blogs, socials, videos etc.

Marketing

• Design everything, everywhere, all at once.
• Own visual execution across the entire brand system — conference stands, print collateral, digital ads, social posts, event invites, web pages, product screenshots, and more.
• Keep the brand consistent, and evolving.
• Apply the Heidi visual language with precision and creativity. Ensure consistency across formats, while pushing the system to stay fresh and flexible.
• Collaborate across every team.
• Work with Marketing, Product, Sales, Events, and Operations to deliver high-impact assets — often on short timelines, always to a high bar.
• Make us unmissable at events.
• Design trade show booths, wayfinding, signage, and print materials that draw people in, tell a story fast, and feel unmistakably Heidi.
• Elevate how we show up online.
• Collaborate on web, email, and campaign design. Build assets that are not only beautiful, but purposeful — and deliver results.
• Build and maintain a scalable asset library.
• Create reusable templates, guidelines, and asset packs that help the broader team move faster while staying on brand.

Junior Designer – Field Marketing

Full-stack Engineer

• Build systems that live inside clinical workflows.
• Turn clinical complexity into simple experiences.
• Build for trust and quality.
• Own outcomes, not just code.
• Ship agentic workflow functionality.
• Operate in close collaboration.
• Grow with the domain.

Senior Software Engineer

• Build end-to-end AI features.
• Operationalize Voice AI.
• Bridge the gap between model and product.
• Optimise for real-time interaction.
• Partner with implementation and clinical teams.

Software Engineer, AI

Backend Engineer

• Ultimately you will have the opportunity to work with the engineering mastermind behind Heidi developing AI products which will change the face of healthcare.
• Autonomously deliver beautiful & robust code with considerations on code structure design and scalability.
• Implement and optimize data storage solutions.
• Design, build, and maintain high-performance backend systems using Python.
• Architect and manage cloud infrastructure, ensuring scalability and reliability.
• Develop and manage message queue systems for real-time data processing.
• Collaborate with frontend and AI teams to integrate new features and enhance existing APIs.
• Optimize API performance and handle API versioning, documentation, and testing.

Senior Backend Engineer

People Operations

• Own and run end-to-end People Operations & Payroll within the Philippines, ensuring our people processes, policies, and systems scale smoothly as Heidi grows
• Manage core People Ops functions including onboarding, offboarding, employee lifecycle changes, and people data accuracy across Philippines region
• Own and continuously improve our People systems and tools (e.g. HRIS, people platforms), ensuring efficient workflows, clean data, and a seamless employee experience
• Apply in-depth knowledge of Philippine labour laws and legislation collaborating with Legal and Finance to maintain full regulatory compliance.
• Partner with leads to help their teams grow, through clear role design, pathways, feedback mechanisms, and growth conversations.
• Collaborate cross-functionally with teams such as IT, People Tech, Finance, and Legal to deliver smooth employee experiences, system integrations, and operational improvements
• Act as a trusted point of contact for employees, providing clear, empathetic guidance on people-related processes, policies, and systems
• Work autonomously to manage multiple priorities at once, bringing structure, follow-through, and sound judgement in a fast-paced startup environment
• Proactively identify opportunities to improve how we work, helping build strong People foundations that support performance, wellbeing, and long-term growth

Senior People Operations Specialist

• Produce high-volume paid creative (video, motion, statics, UGC-style, product demos)
• Own the pipeline from brief → shoot → edit → localisation → launch
• Scale asset variations across markets
• Build the production system: timelines, workflows, tools, rituals
• Manage freelancers, editors, motion designers and videographers
• Ensure on-time, on-budget delivery
• Maintain global production calendar
• Take part and or supervise shoots.
• Coordinate market-specific shoots
• Adapt assets for UK, Canada, US, ANZ
• Support local safety-focused messaging where required
• Work closely with the strategist to scale what’s working
• Rapidly iterate based on performance data
• Turn winning concepts into templated systems
• Integrate AI tools into video and content workflows
• Test scalable AI-generated formats (already performing strongly)
• Balance speed with brand quality

Performance Creative Producer

Product Designer

• Own design quality across the product — catch what's inconsistent and fix it before it ships
• Design, prototype, and ship features alongside engineers, without handoffs
• Explore what AI-powered clinical software should look and feel like, not just maintain what exists
• Contribute to a design system built as a floor, not a ceiling — components, tokens, and patterns that make consistency the default
• Push CSS fixes, build prototypes in Cursor or Claude, and open PRs for polish that shouldn't wait for a sprint
• Share work early, give honest critique, and help the team raise its bar for craft