Global Communications Ops Manager

Heidi Health

Global Communications Ops Manager scaling workflows, quality, and partner operations for Heidi’s AI healthcare platform. Coordinating global messaging across marketing and company stakeholders.

Posted 9/3/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and refining communication operations, managing external partners, and utilizing data-driven insights to enhance efficiency. Proven ability to create scalable systems and deliver clear, actionable communication plans in fast-paced environments.

Highest-signal resume keywords

5–8 Years' Experience In Business OperationsExperience Managing External PartnersStrong Systems ThinkerProficient In Project Management ToolsStrong Editorial Judgment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communications StrategyData AnalysisProject ManagementOperational Systems DevelopmentPerformance TrackingRegulatory ComplianceVisual StorytellingBudget ManagementCapacity ManagementEditorial Judgment

Soft Skills

Calm Under PressureExcellent MultitaskingProactiveAccountableHighly Organized

Tools & Technologies

AI ToolsLinearNotion

Industry Keywords

Fast-Scaling Tech EnvironmentPR AgenciesIn-House Comms TeamCross-Border TeamsMedia Relations

About the role

Key responsibilities & impact

Build cadences, trackers and meeting rhythms for Communications operations
Refine reporting and alignment rituals so the right people receive the right information at the right time
Keep daily work, review cycles and deadlines moving
Turn communications plans into action
Review all outbound materials from intake through release against regulatory and brand standards
Apply editorial judgment grounded in media relations and writing craft
Manage team capacity and prioritize competing requests
Oversee budgets and delivery frameworks for PR agencies, vendors and partners
Coordinate projects across Communications, Brand, Field and Product Marketing
Flag issues early and translate commercial and clinical updates into actionable communications plans
Build templates and systems for recurring work
Use AI tools to improve efficiency
Track performance against goals and iterate systems as Heidi grows
Report into the Head of Comms

Requirements

What you’ll need

5–8 years' experience in business operations, communications strategy or consulting within a fast-scaling tech environment
Proven ability to step into ambiguous operational challenges and structure clear, scalable systems
Comfort using data to validate the efficiency of communication channels and programs
Experience partnering directly with executive leadership, founders and cross-border teams
Strong affinity for turning dry metrics or long documentation into clear, visual internal storytelling
Experience in a scaleup, agency or in-house comms team
Proven experience managing external partners such as PR agencies, freelance writers and media contacts
Calm under pressure and excellent at managing multiple priorities in fast-moving environments, including live news cycles
Strong systems thinker with a do once, build it properly mindset
Strong experience using project management tools, ideally Linear and Notion
Clear, confident internal communicator
Genuinely strong editorial judgment and care for accuracy
Proactive, accountable and highly organized
Comfortable using AI tools to move faster, or excited to learn

Benefits

Comp & perks

$1,000 annual learning and development budget
$150/month health and wellness allowance
$500 home office budget
26 weeks paid primary parental leave
18 weeks paid secondary parental leave
Fertility support up to $10,000
Four weeks of work from anywhere per year
Serious equity
Sustainable performance and mental health focus
Flexible schedule / trusted to set your schedule