Hearst Health

Human Resources

• Serve as a go-to resource for employees and managers on HR policies, processes, and employee support.
• Partner with leaders across operational teams, including printing operations and other fast-paced business areas.
• Support employee relations matters, investigations, performance concerns, and policy interpretation with professionalism and discretion.
• Lead onboarding efforts that help new employees feel welcomed, prepared, and connected from day one.
• Manage offboarding processes with care and attention to detail, including exit interviews and separation coordination.
• Support a culture where employees feel informed, supported, and valued.
• Maintain and manage employee data within Oracle HRIS, ensuring accuracy and compliance.
• Process employee changes including promotions, transfers, compensation updates, and terminations.
• Support payroll-related activities, reporting, organizational charts, and HR operational processes.
• Help ensure compliance with employment laws, company policies, and collective bargaining agreements.
• Support labor relations administration and maintain accurate HR documentation and records.
• Participate in HR projects, process improvements, and initiatives that enhance the employee and manager experience.

HR Generalist

Product Operations

• Drive execution of high-priority, cross-functional initiatives aligned to organizational goals and measurable business outcomes.
• Coordinate across teams to reduce dependencies, improve alignment, and increase execution clarity.
• Support leadership in operationalizing strategic priorities across the product organization.
• Facilitate planning sessions, retrospectives, workshops, and operational reviews that drive alignment and accountability.
• Own and evolve planning cadences, including quarterly roadmapping, intake processes, prioritization frameworks, and operational governance.
• Build scalable workflows, operational systems, and documentation practices that improve consistency and visibility across teams.
• Improve visibility into team capacity, delivery health, risks, and outcomes through dashboards, reporting, and operational metrics.
• Identify opportunities where AI, automation, integrations, and existing tools can improve team effectiveness, reduce operational overhead, and accelerate execution.
• Continuously optimize how teams use existing platforms and workflows to maximize the value of the organization’s tool stack.
• Develop scalable automations, templates, systems, and playbooks that help teams responsibly integrate AI into day-to-day product development.
• Foster a collaborative, inclusive, and high-trust team environment grounded in continuous improvement.

Manager, Product Operations

Sales

• Represent a defined list of retail accounts across the Hearst Magazines portfolio, driving revenue opportunities across print, digital, and social platforms.
• Build and grow relationships with a defined list of retail accounts to maximize revenue opportunities.
• Execute strategic sales tactics and deliver compelling presentations that align client objectives with Hearst’s cross-platform solutions.
• Partner with internal marketing, research, content, and talent teams to respond to RFPs and develop proactive, insight-driven proposals.
• Build and maintain strong relationships with clients and agency partners to identify growth opportunities and deepen strategic partnerships.
• Provide expertise across key distribution platforms, including Direct Digital, Programmatic, Print, and Social, while helping clients evolve their media strategies.
• Manage pipeline activity and revenue forecasting through Salesforce, ensuring accurate reporting and consistent business tracking.
• Deliver valuable market and category insights to leadership to support ongoing sales and marketing strategy development.
• Achieve and exceed revenue goals while contributing to a collaborative, high-performing sales culture.

Sales Director

Video Editor

• Lead the creative development of social-first video concepts that align with client goals and brand objectives
• Own end-to-end creative execution from ideation through final delivery across social and on-site platforms
• Develop narratives, scripts, and creative treatments that balance advertiser needs with editorial storytelling
• Define visual style and storytelling direction through mood boards, references, and creative frameworks
• Direct on-set productions, guiding talent, creators, and crew while incorporating real-time creative feedback
• Collaborate with influencers, creators, and editorial talent to produce engaging and platform-native content
• Partner closely with producers to scope productions, assess feasibility, and ensure smooth execution
• Oversee post-production workflows to ensure final content is polished, engaging, and optimized for audience performance

Temporary Video Producer, Director

Collections

• Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
• Proactively contact customers regarding past-due balances via email and phone.
• Track collection activity and follow up on payment commitments.
• Escalate delinquent accounts in accordance with established AR policies.
• Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms.
• Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
• Communicate professionally and constructively with customers to preserve relationships while enforcing payment terms.
• Partner with AR and Accounting to ensure payments are applied accurately and timely.
• Maintain accurate records of collection activity, correspondence, and dispute resolution.
• Identify recurring collection issues and recommend process improvements.

Senior Collections Specialist

Customer Success Manager

• Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
• Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
• Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.
• Become an expert on our digital and print products/services.
• Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.
• Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
• Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.
• Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.
• Utilize our AI-powered software to enhance every stage of the sales cycle, from prospecting and planning to presenting and closing deals.

Customer Success Strategist

Account Manager

• Define and deliver affiliate and commerce strategies across key verticals to achieve brand, audience, and revenue growth goals.
• Manage and grow relationships with affiliate merchants, retailers, and networks, negotiating commission rates, tenancy deals, and new partnership opportunities.
• Lead data analysis, reporting, and performance optimisation using affiliate platforms and analytics tools, providing insights and recommendations to stakeholders.
• Drive growth across eCommerce traffic streams and shopping propositions, working closely with editorial, audience development, and advertising teams.
• Oversee the execution and optimisation of affiliate campaigns, tenancy activity, paid search/social, and seasonal shopping events such as Black Friday and Prime Day.
• Manage communications with editorial teams around deals, promotions, exclusives, and affiliate opportunities, ensuring content is commercially optimised.
• Act as a strategic ambassador for Hearst UK, contributing to wider business objectives and supporting additional responsibilities as required.

Commerce Partnership Manager

• Partner with clients and internal teams to understand business goals and develop strategic media solutions using Hearst’s full portfolio of capabilities
• Collaborate on RFP strategy and responses, supporting pre-sale research, ideation, and pitch development alongside Sales, Marketing, and Research teams
• Build compelling, data-informed media plans that drive revenue, meet client KPIs, and align with pricing and margin requirements
• Manage campaign execution from booking through delivery, ensuring alignment across media plans, insertion orders, and internal systems
• Lead campaign kick-offs and oversee timelines, assets, and optimization opportunities throughout the campaign lifecycle
• Act as the primary point of contact for clients, agencies, and internal stakeholders, ensuring clear communication and strong relationship management
• Monitor campaign performance, synthesize insights, and partner with post-sale teams to optimize delivery and recommend enhancements
• Analyze post-campaign results to identify upsell and renewal opportunities, contributing to long-term account growth

Producer

• Shoot dynamic automotive footage including reviews, tests, performance features, action driving, and cinematic B-roll across a variety of environments.
• Direct on-camera talent and contributors during productions, building strong rapport to ensure smooth and effective on-location execution.
• Identify key story beats in real time and shape editorial flow while productions are actively unfolding.
• Edit video content using Adobe Premiere Pro, delivering polished and engaging final assets aligned with MotorTrend’s editorial standards.
• Manage, organize, and prepare media assets and footage for post-production workflows and long-term archival needs.
• Collaborate closely with MotorTrend writers, video hosts, photographers, and production teams to ensure seamless coordination across productions.
• Scout locations, prep vehicles, and coordinate logistics to support efficient and successful shoots.
• Represent MotorTrend at automotive events, press drives, manufacturer programs, and field productions as a professional brand ambassador.

Senior Shooter/Producer

Journalist

• Report and write 2-3 stories a week about the South Bay food scene, including openings, closings and regional trends
• Develop sources, comb through social media and look up public records to find and pitch original story ideas
• Work with our video and audience teams to identify and film occasional food videos for Instagram and TikTok
• Contribute to the Chronicle’s Food + Wine broader Bay Area restaurant news coverage as needed
• Work collaboratively with teams, including audience, photo, data and design

Food Reporter

• Act as the primary reporter covering law enforcement agencies and day-to-day public safety news in San Francisco and the inner East Bay.
• Deliver a steady stream of scoops and exclusives on your beat.
• Collaborate with reporters who cover geographical beats and topics such as transportation and politics, and with newsroom teams such as photo, video and data.
• Follow important cases through the court system.
• Compete to provide readers the timeliest and most authoritative information.

Public Safety Reporter

• Own all programmatic direct advertising revenue for an assigned list of agencies (both independent and holding companies).
• Leverage programmatic sales experience and relationships to drive premium programmatic revenues.
• Actively prospect and cultivate new business to meet and exceed revenue goals.
• Serve as a subject matter expert, collaborating with the Direct Sales Team to evangelize programmatic offerings and contribute to RFP responses and client meetings.
• Work cross-functionally with internal teams including ad product, data studio, and programmatic operations to ensure campaign success and revenue growth.

Associate Director, Programmatic Sales

Customer Support

• Maintains confidentiality of CDS Global and its clients’ proprietary information.
• Directs, plans, coordinates, and organizes major functions of one or more departments, with primary leadership responsibility for the U.S.-based Customer Service operation.
• Manages Customer Service staff, service level agreements, quality expectations, revenue, and expenses to ensure operational effectiveness and client satisfaction.
• Establishes and monitors short- and long-range goals and objectives based on company strategy, client needs, and industry direction.
• Develops, implements, and/or revises department procedures, budgets, workforce planning practices, and client care protocols.
• Leads and supports AI initiatives across the Customer Service department to improve service delivery, operational efficiency, and business outcomes.
• Oversee workforce management tools and processes, including forecasting customer contact volume, staffing needs, revenue, and expenses.
• Maximizes departmental resources to enhance division effectiveness and efficiency within CDS Global.
• Maintains regular communication with clients, management, and staff, including supporting the onboarding of new clients and ensuring smooth operational transitions.
• Consults, trains, and/or conduct presentations of pertinent information to management, clients, and staff.
• Establishes and maintains effective communication with other CDS Global business units.
• Communicates department objectives, performance expectations, and strategic priorities to staff.
• Organizes, administers, or authorizes major department functions including, but not limited to, personnel changes, career development, disciplinary actions, transfers, promotions, compensation, leaves of absence, and CDS Global policy administration.
• Authorizes departmental expenditures within pre-approved budgetary guidelines.
• Advises and consults with others on complex matters requiring application of legal, financial, technical, operational, and management principles.
• Continually learn and apply new information in a fast-paced, dynamic environment.
• Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
• Interacts in a cooperative and professional manner with all levels of employees, clients, and vendors in a team-oriented environment.
• Follows all CDS Global ergonomic and safety policies.

Customer Service Strategy and AI Manager

Product Manager

• Lead the CDS Global payments portfolio of products managing day-to-day strategy, performance, and innovation of payment solutions.
• Accountable for product roadmap milestones, from product/feature inception to dissolution.
• Responsible for all Product Management activities, including product planning and marketing, and managing products throughout the product lifecycle.
• Writes and delivers Marketing, Product, Customer and Technical Requirements documents with prioritized features and corresponding justification.
• Conducts market research and analyzes findings, including: Market Analysis, Business Case and Profit & Loss (P&L) Investigation, Customer and Market Research, Competitive Analysis, and technology trends.
• Responsible for the Return on Investment (ROI), Profit & Loss (P&L) and success of products from concept to launch through sunset, including incremental enhancements.
• Prepares and communicates budgets, revenue forecast and projections.
• Develops core positioning and messaging for the product, including points of differentiation.
• Collaborates and coordinates with sales, marketing, IT and support staff to ensure revenue and customer satisfaction goals are met.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains a comprehensive knowledge of the CDS Global business units, the fulfillment industry and competitors.
• Travels as required.

Senior Product Manager

Technical Product Manager

• Advise the VP of Product Architecture and senior stakeholders on architectural feasibility, platform scalability, integration strategy, technical risk, and technology investment tradeoffs for major product initiatives.
• Translate product vision and market opportunities into technical design considerations, architectural options, and decision frameworks that help Product and Engineering align early.
• Define and document architectural patterns, API strategies, integration approaches, platform standards, and guardrails that support consistent execution at scale.
• Partner with Product leadership during roadmap planning to identify technical constraints, dependencies, modernization opportunities, and sequencing considerations before commitments are finalized.
• Lead technical due diligence for third-party platforms, APIs, vendors, and potential acquisition targets, including structured build-versus-buy recommendations.
• Evaluate emerging technologies, including AI/ML, cloud infrastructure, interoperability standards, developer tooling, and data platform capabilities, and recommend where adoption could create strategic advantage.
• Quantify technical debt, modernization needs, and platform investment tradeoffs in business terms, including cost, risk, scalability, delivery velocity, and customer impact.
• Create clear, executive-ready documentation and presentations that communicate complex architectural concepts to both technical and non-technical audiences.