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ServiceNow Developer
Hearst HealthServiceNow Developer building scalable ITSM, CSM, and AI solutions for Homecare Homebase, a healthcare software provider. Supporting homecare and hospice agencies across the United States.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and maintaining modular solutions on the ServiceNow platform, with a strong focus on ITSM, CSM, and AI capabilities. Proficient in scripting, application integrations, and agile methodologies to deliver scalable and user-focused solutions aligned with business strategies.
Highest-signal resume keywords
ServiceNow DevelopmentITSM ExperienceScripting in ServiceNowAgile MethodologiesAI Solutions Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow DevelopmentITSMScripting in ServiceNowApplication IntegrationsFlow DesignerTest ManagementScoped ApplicationsAI Prompt EngineeringDatabase FundamentalsITIL Framework
Soft Skills
Strong Communication Skills
Tools & Technologies
ServiceNowIntegration HubVirtual Agent TopicsAutomation ToolingAgentic AI Products
Industry Keywords
IT Infrastructure TopologyCMDB ModelGovernanceService MappingAgileScrumKanban
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Understand, design, develop, configure, update, and maintain modular, reusable solutions on the ServiceNow platform
- Support HCHB business initiatives across ITSM, CSM, and related ServiceNow capabilities
- Partner with platform owners, architects, administrators, and business stakeholders
- Deliver scalable, secure, and user-focused solutions
- Align ServiceNow platform capabilities to business strategy and the ServiceNow roadmap
- Develop, test, and implement new ServiceNow capabilities
- Assist with ServiceNow upgrades and action-skipped changes
- Create and run tests
- Stay current on ServiceNow products and applicable integrated technologies
- Leverage ServiceNow AI capabilities, automation tooling, and agentic AI products to accelerate delivery and improve solution quality
Requirements
What you’ll need- 3+ years as a ServiceNow Developer
- Experience with ITSM: Incident, Problem, Change, and Service Catalog
- Experience with Service Portals
- Experience with Flow Designer, Workflow, Virtual Agent Topics, and Integration Hub
- Experience developing application integrations using APIs, web services, scripts, and transform maps
- Experience with Scoped Applications
- Scripting in ServiceNow
- Experience with Test Management and ATF
- Experience with ITOM: Event Management, CMDB, Discovery, and Service Mapping
- 1+ years as a member of an Agile, Scrum, or Kanban team
- Broad general knowledge of IT infrastructure topology, including typical application, server, and networking configurations
- Knowledge of the ITIL framework, especially as it pertains to the CMDB model and governance
- Comprehension of the ServiceNow CSDM model
- Experience designing and deploying AI solutions on and off the ServiceNow platform
- Strong AI prompt engineering skills
- Strong communication skills, including the ability to write clearly and concisely
- Knowledge of database fundamentals
- Bachelor's degree in a technical field or equivalent experience
- Must have the right to work in the US without immigration sponsorship
Benefits
Comp & perks- No benefits, perks, or compensation extras are specified in the posting