ServiceNow Architect

Hearst Health

ServiceNow Platform Architect guiding strategy, governance, and technical delivery for Homecare Homebase’s healthcare software platform. Leading support teams and ServiceNow integrations across homecare and hospice operations.

Posted 8/27/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform architecture, including advanced system administration, application development, and integration capabilities. Proven ability to align technical solutions with business strategies and governance processes while leading teams in implementing best practices.

Highest-signal resume keywords

ServiceNow Platform ArchitectureServiceNow Advanced System AdministrationJavaScript ScriptingIntegrations via REST and JDBCIT Service Management Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Application DevelopmentPerformance AnalyticsScoped Application DevelopmentWeb ServicesHTMLCSSTSQLAngularJSDatabase Design SchemasData Modeling

Soft Skills

Strong Written Communication SkillsConsultative Leadership

Tools & Technologies

ServiceNowIntegration HubFlow DesignerVirtual AgentNow AssistMobile DevelopmentUI BuilderAWA

Certifications & Qualifications

Certified System AdministratorCertified Application DeveloperCIS – IT Service ManagementCIS – Customer Service ManagementCIS – Project Portfolio Management

Industry Keywords

Enterprise SecurityEnterprise ArchitectureIT Service ManagementStrategic Portfolio ManagementIT Operations ManagementCustomer Service Management

Tech Stack

Tools & technologies

AngularGraphQLITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Create and maintain a detailed view of existing architecture
Align ServiceNow platform capabilities with business strategy and the ServiceNow roadmap
Lead the Platform Support Team in implementing technical good practices, policies, and procedures
Provide architectural controls and impact analysis for new requirements
Identify opportunities to combine similar solution needs
Provide leadership and participate in implementing new requirements on the ServiceNow platform
Contribute to governance processes
Stay current on ServiceNow products and applicable integrated technologies
Provide consultative leadership to the Platform Support Team
Assure platform alignment to business strategy and governance decisions
Document the platform and ensure appropriate technical solutions are used in business solution delivery

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, Math, or related field; equivalent experience considered
3+ years overall experience as a ServiceNow Platform Architect
Knowledge of enterprise security and architecture
Knowledge of enterprise and/or IT Service Management
ServiceNow Advanced System Administration
ServiceNow Application Development
Scripting with JavaScript, Web Services, HTML, CSS, TSQL, and AngularJS
Performance Analytics and dashboarding
Scoped Application development and Workspaces
Integrations via REST, JDBC, and GraphQL using Integration Hub and Flow Designer
Strong written communication skills
Experience with modern ServiceNow features, including Virtual Agent, Now Assist, Mobile Development, UI Builder, and AWA
Experience with database design schemas and data modeling
Requirements-gathering experience
Ability to align and document business processes and requirements with a technical implementation
Experience with middleware and discovery technologies
Direct experience implementing IT Service Management, Strategic Portfolio Management, IT Operations Management, and Customer Service Management
Must have the right to work in the United States without immigration sponsorship
Relevant ServiceNow certifications are preferred, including Certified System Administrator, Certified Application Developer, CIS – IT Service Management, CIS – Customer Service Management, and CIS – Project Portfolio Management

Benefits

Comp & perks

No specific benefits, perks, or compensation extras are stated in the posting