Fiserv

Program Manager

• Develop and implement program strategies, ensuring alignment with organizational objectives
• Oversee multiple projects, ensuring they are completed on time, within scope, and within budget
• Communicate with stakeholders to understand needs and expectations and ensure satisfaction
• Allocate resources efficiently to maximize productivity and minimize costs
• Identify potential risks and develop mitigation strategies
• Track program performance and report on progress to senior management
• Lead and mentor project managers and teams, fostering a collaborative and productive work environment
• Provide leadership, vision, strategic planning, and execution plans on complex accounts across multiple lines of business
• Establish program governance structure and provide direction and oversight of multiple programs and projects for a specific client Program
• Partner with clients, client partners, client executives, service partners, and other stakeholders to determine strategic objectives and critical success factors
• Provide holistic view of a client’s overall Program, communicate Program changes, solution maps, and performance reviews
• Aggregate and summarize information across projects to provide executive dashboards to Steering Committee and executive management
• Manage Communication Plan to proactively communicate progress and ensure transparency throughout program/project lifecycle
• Assess project plans and charters for completeness and quality; execute project health checks
• Participate in business development activities, meet prospective/current clients to facilitate solutioning and deal planning

Director

• Lead a team of about 8 Relationship Managers to deliver revenue growth through new solution sales and successful contract renewals.
• Identify and qualify new sales opportunities, working jointly with Sales to advance opportunities to closure.
• Manage a client-centric team model enhancing Fiserv’s thought leadership, execution, and responsiveness.
• Develop and maintain detailed account plans linking client strategies, business drivers, and initiatives to Fiserv solutions.
• Expand and improve relationships with client executives, decision makers, influencers, and users.
• Develop key executive-level client relationships, maintaining high client retention, and selling Core Processing and related products.
• Monitor client satisfaction, facilitate improvements, and regularly communicate with clients’ key stakeholders.
• Manage client escalations and issue resolutions to ensure client satisfaction.
• Participate in meetings with prospects, clients, and potential partners to assist with sales and business development opportunities.
• Leverage industry trends and Fiserv offerings to present Fiserv’s value proposition.
• Assist Relationship Managers with formal proposals driving revenue, client value, and wallet share.
• Demonstrate and coach around complex, large, bundled deal negotiations beneficial to both Fiserv and the client.
• Manage associate satisfaction for the team of Relationship Managers.
• Partner closely with sales, marketing, and product teams to identify developing client needs.
• Collaborate with all leaders within Service Management, Client Support, and cross-functional leadership to maintain superior customer service levels and innovate based on client needs.
• Ability to travel 50-60%.

Director, Relationship Management

DevOps Engineer

• Ensure performance, reliability, and scalability of production systems
• Identify and resolve performance bottlenecks across application code, JVM, databases, and infrastructure
• Optimize SQL queries and JVM configurations; recommend application-level enhancements
• Collaborate with development, QA, and infrastructure teams to integrate performance improvements into deployment pipelines
• Monitor system health using Splunk, Dynatrace, Extrahop, Foglight, Wireshark; develop dashboards, alerts, and automated reporting
• Participate in client onboarding by reviewing usage patterns and performing capacity planning
• Provision and optimize infrastructure resources to maintain high availability and performance
• Lead incident response, triage, root cause analysis, and post-incident reviews to improve resilience

Senior Site Reliability Engineer

Account Executive

• Orchestrate sales campaigns of Omnichannel Digital Product Solutions, establishing and maintaining senior-level relationships in the merchant payment processing space
• Maintain regular communication with clients, articulating the Fiserv value proposition while managing multiple opportunities through various sales stages
• Develop and execute a vertical plan, continuously evaluating and revising it to maximize business opportunities
• Create comprehensive client proposals, including solutions, financial justifications, growth plans, project timelines, and expected results to secure business with maximum revenue and margin
• Build detailed account plans for aspirational clients and new cross-sales opportunities, negotiating pricing, contract terms, and collaborating closely with sales and relationship management
• Work within virtual team settings, coordinating resources like account managers, solution consultants, and implementation/service teams to meet client needs

Sales Executive

Client Services Representative

• Support public sector clients including federal, state, and municipal government, non-profits, higher education and utilities across the United States.
• Serve as a single point of contact providing technical, functional, and operational support for Fiserv products.
• Identify, analyze, research, and resolve inquiries related to the Managed Service Fee Model.
• Provide consultation to clients and suggest new features and system enhancements to improve client outcomes.
• Handle and troubleshoot critical incidents, interface with development, operations, and support teams, and manage escalations.
• Create and maintain accurate client profiles, including contract information, communication logs, and product matrix.
• Analyze and monitor client processing to identify operational efficiencies and cost savings.
• Aim for and achieve positive long-term relationship (LTR) results on managed clients.

Client Support Advisor

Product Manager

Advisor, Product Management

• Work with Card Production group to support and enable clients with Fiserv solutions
• Focus on prospecting and closing plastics card manufacturing opportunities
• Identify and prospect potential opportunities through market research and competitor analysis
• Proactively reach out to potential clients to generate leads and schedule sales meetings
• Present and demonstrate products and services to potential clients
• Negotiate and close sales deals
• Maintain accurate and up-to-date records of sales activities
• Build strong relationships in assigned territory with C-suite and operational level leadership

Sales Executive, Plastics

• Work with our print output services team to support transactional print sales (bills, statements, critical letters/notices, insurance policies, healthcare ID cards)
• Focus on prospecting and closing new print and digital opportunities
• Identify and prospect potential opportunities through market research and competitor analysis
• Proactively reach out to potential clients to generate leads and schedule sales meetings
• Present and demonstrate products and services to potential clients to highlight benefits and value proposition
• Negotiate and close sales deals
• Maintain accurate and up-to-date records of sales activities
• Build strong relationships in assigned territory with C-suite and operational level leadership

Sales Executive, Print

• Drive product vertical sales and demand generation activities to build the pipeline and achieve sales quotas and line of business sales objectives.
• Establish regular communication with clients at all levels and disciplines by effectively articulating the Fiserv value proposition.
• Lead multiple opportunities concurrently through various stages of the selling cycle, identifying, executing, and closing new business.
• Execute pipeline and forecasting processes with high accuracy to accelerate time to revenue.
• Build, evaluate, and revise territory plans to maximize business opportunities.
• Provide strategic and consultative insights on specific products to deliver value and grow market penetration.
• Develop new client relationship opportunities for Product Domain solutions within assigned target accounts and targeted vertical markets.

Sales Executive, Cards

• What does a successful Digital Banking Account Executive do? As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America.
• You will act as an advocate and ambassador for financial institutions using Fiserv’s best-of-breed solutions to better serve their consumers.
• You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high-performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.
• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
• Educate clients on Fiserv happenings and our impact on their organization.
• Create an easy environment for clients to interact and communicate with you and Fiserv.
• Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
• Coordinate team education on Digital Channels and Electronic Payments products as needed.
• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
• Support client visits and conferences, and ensure billing accuracy.

Digital Account Executive

• Develop and implement sales strategies to identify, qualify, and secure new clients, meeting and exceeding sales targets for electronic payments.
• Drive Fiserv market share expansion in the financial institution space (assets up to $30B) by executing business, value-driven solution sales activities.
• Prospect target leads and pursuits within the digital (Online Banking) and electronic payments (BillPay & P2P services) arenas using effective sales strategies and approaches.
• Utilize business solutions and financial knowledge to compete in sales, deliver persuasive presentations, and frame client opportunities.
• Coordinate deal crafting and positioning, enabling client decisions to close.
• Share industry, solution, deal, and sales “best practices” knowledge with the sales community.

Sales Executive, Digital Payments

• Proactively generate leads in a dynamic business-to-business environment, leveraging our extensive network of partnerships and other referral sources.
• Cultivate strong client relationships and expand portfolios through strategic consulting and relationship management.
• Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike.

Sales Representative

Sales

• Drive Success: Execute and optimize the sales plan while proactively building and managing a high-impact sales pipeline.
• Strategic Leadership: Assign clients, territories, and sales targets to your team, ensuring alignment with organizational goals and surpassing expectations.
• Team Development: Inspire, motivate, and mentor your sales team to achieve excellence.
• Assess performance, provide actionable feedback, and implement tailored action plans to elevate results.
• Sales Excellence: Define and execute innovative sales strategies and tactics to maximize new merchant sales and add-on revenue opportunities.
• Hands-On Leadership: Actively manage and guide your team through every phase of the sales lifecycle—from lead generation to nurturing opportunities, closing deals, and activating new merchants.
• Problem-Solving Expertise: Eliminate roadblocks in high-value opportunities and provide the guidance needed to secure wins.
• Data-Driven Insights: Produce and analyze key management reports, including sales forecasts, pipeline analysis, and productivity metrics, ensuring Salesforce.com data accuracy.
• Thought Leadership: Share market and industry insights to keep your team ahead of the curve.

Sales Director

• Develop and execute a comprehensive sales strategy focused on Embedded Finance (e.g., BaaS, API-based solutions) and Digital Assets (e.g., crypto, tokenization, smart contracts)
• Own the full sales cycle—from lead generation to deal closure—while maintaining strong relationships across C-suite and enterprise clients
• Build and lead a high-performing sales team, setting clear goals, training, and mentoring to hit revenue targets
• Partner cross-functionally with Product, Marketing, Legal, and Compliance to align go-to-market and client engagement strategies
• Represent the company at industry events, conferences, and thought leadership platforms to drive market awareness and lead generation
• Forecast revenue, track pipeline metrics, and report progress to senior leadership with strategic insights

VP, Tech Sales Leader

Business Analyst

• Drive assigned projects and programs to ensure success by defining requirements.
• Improve operations and processes using historical information and resources to achieve appropriate solutions.
• Provide updates with the appropriate sponsors and stakeholders to ensure information is communicated effectively and efficiently.
• With the use of dedicated teams, determines course of action to define requirements and solutions that will solve for complex bank issues.
• Work with both onshore and offshore resources for identified projects.
• Resolve problems and conflicts among projects.
• Collaborate with cross-functional team to deliver customized solutions by working closely with internal and client stakeholders, project managers, developers, business analysts, and QA engineers.

Business Analyst Manager

Client Partner

• Successfully managing existing agent relationships to drive maximum growth.
• Act as a dedicated point of contact - advocate on behalf of the agent when interacting with various internal teams as needed.
• Drive partner growth to targets through go-to-market strategies and intelligent conversation.
• Collaborate in the gray area of both a sales and operational environment.
• Facilitate questions and issues on behalf of agent partners.
• Provide unparalleled white glove experience for our agent relationship.
• Articulate internal processes to external partners.
• Maintain reporting and executing internal audits as needed.

Senior Partner Development Manager

Systems Engineer

• Maintain and upgrade existing systems to ensure 24x7 uptime on the NonStop systems including client related connectivity
• Lead Guardian OS , Network, and other major software release planning and implementation
• Assess and implement platform security solutions and configurations
• Apply technical expertise to support the deployment of technology architecture and the total system solutions
• Identify system performance bottlenecks and recommending performance improvement solutions
• Perform analyses (e.g., performs technical research in order to assess system performance and capacity)
• Provide Tier 2 and 3 support for the entire infrastructure
• Perform daily continuous improvements on all NonStop servers, including off-platform servers, such as Splunk, Prognosis, Moogsoft, ServicePoint, SharePoint and BackPak servers, their databases, user and data security, etc.

Senior Systems Engineer, NonStop

Software Engineer

• Responsible for the installation, configuration, maintenance and administration of TCP/IP, VTAM Unix System Services and portions of z/OS Install and maintain Connect:Direct (NDM), MSM and InterTest Batch utilizing SMP/E
• Work with capacity and performance teams in proactively addressing potential performance issues impacting service levels
• Design and develop utilities to streamline processes
• Support and participate in Disaster Recovery exercises and provide on call support
• Support a redundant TCPIP network for a Parallel Sysplex by making use of Dynamic VIPA and Sysplex Distributor
• Support non-shared USS file system in a Shared File system accessible by all LPARs within a Sysplex.
• Support and diagnose AT-TLS configurations