Fiserv

Digital Account Executive

Fiserv

full-time

Posted on:

Origin:  • 🇺🇸 United States • Idaho, Iowa

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Salary

💰 $71,400 - $111,700 per year

Job Level

Mid-LevelSenior

About the role

  • What does a successful Digital Banking Account Executive do? As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America.
  • You will act as an advocate and ambassador for financial institutions using Fiserv’s best-of-breed solutions to better serve their consumers.
  • You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high-performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.
  • Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
  • Educate clients on Fiserv happenings and our impact on their organization.
  • Create an easy environment for clients to interact and communicate with you and Fiserv.
  • Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
  • Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
  • Coordinate team education on Digital Channels and Electronic Payments products as needed.
  • Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
  • Support client visits and conferences, and ensure billing accuracy.

Requirements

  • 5+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
  • 5+ years of experience in electronic banking, mobile banking, and/or payments.
  • Bachelors degree in business or other applicable discipline, and/or equivalent military experience.
  • Strong professional communication skills, including verbal, written, and presentation.
  • Proven ability to interact and influence at executive levels.
  • Exceptional time management skills, ability to manage multiple projects and responsibilities concurrently.
  • Strong working knowledge of Excel and PowerPoint, including the ability to create compelling presentation content.
  • Working knowledge of Fiserv account processing products, online banking products and business units.
  • Experience with Fiserv systems or application.
  • Additional certifications in banking or financial technology fields.