Director of Strategic Accounts
Airgas
Director, Relationship Management
Fiserv
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $99,200 - $211,100 per year
Job Level
Lead
About the role
- Lead a team of about 8 Relationship Managers to deliver revenue growth through new solution sales and successful contract renewals.
- Identify and qualify new sales opportunities, working jointly with Sales to advance opportunities to closure.
- Manage a client-centric team model enhancing Fiserv’s thought leadership, execution, and responsiveness.
- Develop and maintain detailed account plans linking client strategies, business drivers, and initiatives to Fiserv solutions.
- Expand and improve relationships with client executives, decision makers, influencers, and users.
- Develop key executive-level client relationships, maintaining high client retention, and selling Core Processing and related products.
- Monitor client satisfaction, facilitate improvements, and regularly communicate with clients’ key stakeholders.
- Manage client escalations and issue resolutions to ensure client satisfaction.
- Participate in meetings with prospects, clients, and potential partners to assist with sales and business development opportunities.
- Leverage industry trends and Fiserv offerings to present Fiserv’s value proposition.
- Assist Relationship Managers with formal proposals driving revenue, client value, and wallet share.
- Demonstrate and coach around complex, large, bundled deal negotiations beneficial to both Fiserv and the client.
- Manage associate satisfaction for the team of Relationship Managers.
- Partner closely with sales, marketing, and product teams to identify developing client needs.
- Collaborate with all leaders within Service Management, Client Support, and cross-functional leadership to maintain superior customer service levels and innovate based on client needs.
- Ability to travel 50-60%.
Requirements
- 8+ years of experience in a client-facing relationship management or sales role.
- Bachelor’s degree in business and/or equivalent military experience.
- Experience required in the financial services technology industry.
- Proven effectiveness at leading and facilitating executive meetings and workshops.
- Strong knowledge of sales processes.
- Ability to travel 50-60%.
- (Preferred) 5+ years of talent development (people management) and sales leadership experience.
- (Preferred) Prior Fiserv knowledge with a focus on Account Processing.
- (Preferred) An in-depth knowledge of banking business and operations.
- (Preferred) Knowledge of data processing contracts and their legal impacts.
- (Preferred) Experience working in a matrix environment.
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