Director – Client Services
Sedgwick
Client Support Advisor
Fiserv
full-time
Posted on:
Location: California, District of Columbia, Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $86,250 - $138,000 per year
Job Level
JuniorMid-Level
About the role
- Support public sector clients including federal, state, and municipal government, non-profits, higher education and utilities across the United States.
- Serve as a single point of contact providing technical, functional, and operational support for Fiserv products.
- Identify, analyze, research, and resolve inquiries related to the Managed Service Fee Model.
- Provide consultation to clients and suggest new features and system enhancements to improve client outcomes.
- Handle and troubleshoot critical incidents, interface with development, operations, and support teams, and manage escalations.
- Create and maintain accurate client profiles, including contract information, communication logs, and product matrix.
- Analyze and monitor client processing to identify operational efficiencies and cost savings.
- Aim for and achieve positive long-term relationship (LTR) results on managed clients.
Requirements
- 2+ years of account management experience
- Proficient in Microsoft Office Suite
- Experience assisting clients or customers with their needs, inquiries, and issues related to products or services.
- Bachelor’s or an equivalent combination of education, work, and/or military experience.
- Government financial management experience (preferred)
- Familiarity with internal Fiserv systems and solutions (preferred)
- Excellent interpersonal skills to interact with clients and/or staff at all levels
- Solid time management and influence skills
- Capability and willingness to embrace change and quickly adapt to new situations, shifts in direction and priorities
