Fiserv

Client Support Advisor

Fiserv

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, District of Columbia, Illinois, Wisconsin

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Salary

💰 $86,250 - $138,000 per year

Job Level

JuniorMid-Level

About the role

  • Support public sector clients including federal, state, and municipal government, non-profits, higher education and utilities across the United States.
  • Serve as a single point of contact providing technical, functional, and operational support for Fiserv products.
  • Identify, analyze, research, and resolve inquiries related to the Managed Service Fee Model.
  • Provide consultation to clients and suggest new features and system enhancements to improve client outcomes.
  • Handle and troubleshoot critical incidents, interface with development, operations, and support teams, and manage escalations.
  • Create and maintain accurate client profiles, including contract information, communication logs, and product matrix.
  • Analyze and monitor client processing to identify operational efficiencies and cost savings.
  • Aim for and achieve positive long-term relationship (LTR) results on managed clients.

Requirements

  • 2+ years of account management experience
  • Proficient in Microsoft Office Suite
  • Experience assisting clients or customers with their needs, inquiries, and issues related to products or services.
  • Bachelor’s or an equivalent combination of education, work, and/or military experience.
  • Government financial management experience (preferred)
  • Familiarity with internal Fiserv systems and solutions (preferred)
  • Excellent interpersonal skills to interact with clients and/or staff at all levels
  • Solid time management and influence skills
  • Capability and willingness to embrace change and quickly adapt to new situations, shifts in direction and priorities