Director – Client Services
Sedgwick
Client Services Associate
WEX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Assist and partner with the Sr./Strategic/Principal Client Service Manager to support client accounts.
- Work with Sr./Strategic/Principal Client Service Manager in almost every facet as it pertains to the implementation, transition, and ongoing services.
- Work on problems of limited scope, following standard practices and procedures to analyze situations or data and identify readily obtainable solutions.
- Work is periodically reviewed against defined procedures or established precedents; typically receive general guidance on routine tasks and new assignments.
- Proactively communicate status and progress of account work and issues to internal and external stakeholders.
- Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates.
- If deliverables are at risk, escalate to client delivery manager or leadership appropriately.
- Review all client materials used for annual enrollment and ongoing administration to ensure that they are current and meet quality standards.
- Keep clients (when appropriate), other team members and supervisor informed of progress, issues and risks for client work and task management.
- Work with Sr./Strategic/Principal Client Service Manager and other management team members to identify training issues and suggest process improvements to streamline customer service efficiency.
- Interface via email, virtual meetings and phone exchanges with clients in a professional and accurate manner.
- Complete projects successfully with strict deadlines while under pressure.
- Oversee and respond to client email distribution inboxes, questions and issues with internal team members.
- Provide detailed internal and external communication to successfully document instruction and process.
Requirements
- Minimum 1-3 years experience in the healthcare industry
- Bachelor's degree or related field experience
- Proven experience supporting client relationships and delivering exceptional service
- Excellent verbal and written communication skills across technical and business audiences
- Demonstrated ability to deeply understand client business needs and translate them into strategic service plans
- Strong problem-solving and analytical skills, with a focus on root cause resolution and process improvement
- Experience coordinating cross-functional teams to drive results and maintain seamless client delivery
- Highly accountable and proactive—you take initiative, follow through, and ensure nothing gets dropped.
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solving skillsanalytical skillsclient relationship managementprocess improvementinitiativeaccountabilityteam coordinationtime managementattention to detail
Certifications
Bachelor's degree
