Technical Account Manager

• Lead and transform the global Technical Account Management organization into a strategic value-driver for enterprise customers
• Oversee execution of the Tiered TAM Service Model across Standard, Enterprise, and Premium accounts
• Shift TAM engagement from reactive operational support to strategic, forward-looking customer engagement
• Lead a unified team and manage onshore/offshore and follow-the-sun delivery models
• Establish high-touch executive governance, including QBRs and EBRs, with strategic accounts
• Partner with Sales and Customer Success to support renewals, expansion, retention, and churn prevention
• Establish frameworks for measuring, quantifying, and presenting platform usage trends, business value, and ROI
• Oversee baseline operational health, proactive maintenance, trend identification, SLAs, and service-tier commitments
• Serve as executive escalation point for major incidents, including structured communication, root cause analysis, and post-incident follow-ups
• Partner with Product and Engineering on operational reliability, customer product roadmaps, and feature requests
• Standardize engagement playbooks, onboarding toolkits, and proactive health review structures
• Establish KPIs and career progression frameworks focused on strategic account management, technical leadership, and commercial impact
• Drive consistent revenue tracking and operational efficiency across accounts and lines of business

Senior Manager, Technical Account Management

Full-stack Engineer

• Define and influence architecture and technical direction for WEX's Semantic Data Lake and next-generation Data as a Service
• Design and build semantic business objects combining enterprise data, business context, relationships, metrics, derived attributes, rules, lineage, quality, and governance
• Develop scalable patterns and frameworks for semantic objects across multiple lines of business
• Build platform capabilities across semantic modeling, ontology, metadata, knowledge graphs, data quality, lineage, data contracts, and governance
• Translate complex business concepts into durable technical models and reusable platform capabilities
• Capture business context across databases, applications, workflows, documents, policies, and institutional knowledge
• Enable AI and agentic applications to discover, understand, reason over, and safely act on trusted enterprise data
• Design reusable APIs, services, frameworks, and developer experiences
• Solve distributed systems, data processing, scalability, reliability, and performance challenges
• Establish engineering patterns and architectural standards and influence adoption across teams
• Mentor engineers and provide technical guidance
• Remain hands-on with architecture, design, prototyping, code, and critical platform components
• Partner with engineers, architects, Product, AI, Analytics, Risk, Finance, and business teams across WEX

Principal Software Engineer, Semantic Data Services

Business Analyst

• Build BPS and CPG counter-proposals for competitive offers
• Calculate the financial impact of concessions before they are offered
• Provide pricing negotiation models within a target turnaround of under 48 hours
• Co-own Monthly Business Review preparation for Account Managers
• Pull account-specific data, structure review decks, and validate them
• Track won, lost, pending, and stalled save attempts
• Identify competitive, pricing-tier, and objection patterns
• Surface monthly win/loss root causes to the Manager
• Identify underutilized program benefits including Edge, CLI, IFTA, Secure Fuel, and Autopay
• Prioritize product gaps by revenue impact and flag them to Account Managers or Advisors
• Run monthly debriefs with the AM and Advisor team
• Coach teams on value framing, objection handling, and closing saves
• Build and maintain the commercial playbook
• Serve as live escalation support during Winning Clinic calls
• Provide real-time BPS modeling, fee waiver authorization, and counter-proposal support
• Support formal RFIs and RFPs with pricing models, competitive positioning, and financial justification
• Co-own complex or above-authority RFPs and escalate them to the Manager for final review
• Partner with D&A to build a live performance dashboard tracking targets, saved accounts, revenue preserved, and portfolio health

Pricing Business Analyst

Growth Marketing

• Drive activation and transaction volume growth for Tech/SaaS and AP automation partners
• Serve as the WEX Subject Matter Expert and bridge software capabilities with financial value
• Collaborate with Business Development, Partner Management, Operations, and multiple WEX business units
• Coach external partner sales teams to position digital payments as revenue generators
• Lead joint external sales calls as the Embedded Payments SME
• Translate complex integration and financial concepts into customer-focused value propositions
• Explain virtual cards, working capital, float, automated invoice capture, and accounting reconciliation benefits
• Co-sell and guide complex end-customer deals to closure
• Educate prospects on WEX's network of over one million pre-enrolled suppliers
• Accelerate partner success, deal closure, and total payment volume growth

Partner Growth Specialist

AI Engineer

• Drive applied AI research, novel model development, and algorithmic innovation across generative AI, deep learning, and traditional machine learning
• Discover, design, and prototype state-of-the-art architectures for large-scale commerce and fintech challenges
• Design self-supervised pre-training strategies on payment histories to generate reusable user and entity embeddings
• Adapt Transformer architectures and self-attention mechanisms to build enterprise-grade Payment Foundation Models
• Lead research in fraud detection, risk scoring, predictive commerce, customer engagement, and automated decision-making
• Research and prototype LLM fine-tuning, RAG, agentic workflows, multi-modal systems, and reinforcement learning
• Develop AI-agent feedback, self-learning, self-improvement, and evaluation methodologies
• Optimize AI models for performance, latency, and cost, including model routers
• Design rapid-prototyping pipelines to validate models and algorithms before transition to ML Engineering
• Serve as a subject matter expert, monitor academic research, and identify emerging technologies
• Partner with Data Science, ML Engineering, Risk, Security, Product, Compliance, and Governance teams
• Establish benchmarks, mathematical validation protocols, explainability frameworks, and evaluation metrics
• Ensure responsible and secure AI deployment aligned with privacy regulations, ethical principles, and security standards
• Provide technical guidance, code and mathematics reviews, and mentorship
• Define, prioritize, and execute WEX’s AI research roadmap and OKRs

Principal AI/ML Research Engineer

Application Engineer

• Design, develop, and deliver delightful product experiences that are powered by Agentic capabilities, scalable, reliable software solutions using modern technologies such as Java, Kafka, Elasticsearch, and cloud-native platforms
• Contribute to architecture and design decisions that support highly available, secure, and scalable systems
• Build and maintain clean, efficient, well-tested, and maintainable code
• Develop and optimize RESTful APIs and backend services
• Participate in code reviews, technical discussions, and collaborative problem-solving sessions
• Troubleshoot, debug, and resolve complex technical challenges
• Work across technology stacks and quickly adapt to new tools and frameworks
• Stay current with emerging technologies and industry best practices to continuously improve engineering practices
• Ensure operational excellence and best customer experience for all the products and systems owned by the team.

Staff Software Development Engineer – Agentic Applications, Experiences

Customer Support

• Support the operations team by processing incoming invoices flagged with issues.
• Make outbound inquiries against batches of invoices and supporting documentation.
• Verify invoices via phone calls to debtors and via website look up.
• Ensure asset quality of the invoices meets Credit standards.
• Ensure administrative tasks regarding data processing are accurate.

Customer Service Support

Paralegal

• Draft and revise commercial contracts -- NDAs, customer contracts and other revenue generating agreements such as credit agreements, program agreements, referral agreements, technology services agreements, service level agreements, and non-disclosure agreements accurately and in compliance with all WEX policies and risk framework
• Review customer requested changes to the contracts, work with Corporate Payments attorneys and appropriate stakeholders for feedback/approvals and revise applicable documents accordingly
• Assist attorneys with the preparation, review and execution of various transaction documents, forms and filings in connection with the Corporate Payments line of business in the Americas
• Assist in the migration of legacy contracts to the company’s new contract lifecycle management system (Malbek)
• Drive contracts from intake through workflow routing and version control, to execution and post-signing tasks through our contract lifecycle management system, including: obtaining all relevant information, create and redline contracts, route contracts for internal review and approvals, send contracts for signatures, and update the contract record as needed
• Manage legal matter workflow, including managing the legal request queue for matter intake in the workload/matter management system (Xakia), interfacing with internal stakeholders and administrative tasks related to completing matters for the Corporate Payments legal team
• Collaborate with other support functions, including Finance, Compliance and Risk
• Assist with strategic projects as necessary
• Utilize excellent written and verbal communication skills and exercise sound judgment and independent decision-making.

Paralegal, Corporate Payments

Account Executive

• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies
• Champion client success through regular touchpoints, planning sessions, and business reviews
• Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps
• Guide clients through best practices and advanced product features to maximize value
• Develop enablement plans that support customer-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn
• Act as the single point of accountability for issue resolution and client satisfaction
• Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely
• Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Maintain accurate records of client status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

• Help develop, drive and execute a long-term vision and strategy for the Corporate Payments cross-cutting and core services.
• Collaboratively define and implement a comprehensive architectural roadmap for the EnCompass platform, aligning with business objectives, industry best practices, and other Corporate Payments teams.
• Foster a culture of innovation, collaboration, empowerment, and continuous learning within the engineering teams.
• Continuously challenge the status quo and implement mechanisms to reduce time-to-market using efficient engineering methods.
• Collaborate with other Corporate Payments engineering teams to reuse development practices and components to reduce duplication.

Senior Software Engineer

Financial Planning and Analysis

• Be an integral part of WEX’s monthly, quarterly and annual forecast and budget processes
• Collaborate with peers within the finance organization, the general manager of OTR & Factoring, as well as the Director, Finance
• Ensure that all financial reports are issued timely and accurately
• Respond to requests for financial information from internal customers
• Partner with Corporate Accounting to analyze monthly results
• Improve current reporting processes through automation or process changes
• Utilize strong organizational skills to direct the preparation of budgets, reviews and budget proposals
• Prepare budget presentations for Senior Management and the Board of Directors
• Coordinate and produce a full monthly financial forecast and analysis report
• Assist in analysis and preparation of financial information for quarterly earnings communications
• Participate as a key thought leader of the global finance team
• Proactively identify areas of financial risk and opportunities to the Company
• Maintain an awareness of global economic trends that affect the company
• Support M&A activity with regards to due diligence and integration of new acquisitions
• Partner with accounting, treasury, tax as appropriate
• Support sales team deal modeling
• Contribute to project teams from a financial standpoint

Senior Financial Analyst, FP&A

Client Services Representative

• Analyze electronic files – client imports, carrier exports, carrier discrepancy reports, payroll exports and deduction files.
• Post and analyze imported and exported files.
• Follow processing procedures and schedule to complete daily tasks.
• Complete all processes (including Audits & Discrepancy Reports) timely and resolve them in project tracking tool.
• Respond to and complete call center escalations timely (urgent updates).
• Complete review of premium reconciliation for all applicable clients.
• Complete Dependent Age Outs and Evidence of Insurability Approvals if assigned to client.
• Respond to project management tool on any open items.
• Regularly analyze internal system data and correct any errors or discrepancies and errors as found.
• Process payroll exports to be performed with accuracy and in a timely manner.
• Communicates directly with insurance carriers to make updates and keep eligibility in sync.
• Works daily on client service questions/issues and responsible for following up with the correct answers to the client, participant or team.
• Trouble shoots any errors on the files as well as enrolling and/or terminating participant’s eligibility at each carrier.
• Ability to interface professionally with clients and carriers’ phone and email.
• Responsible for documenting and updating client processing procedures and documentation.
• Assist with Annual Enrollment testing as necessary.
• Reviews Audit results and correct any accounts that are identified by the audits.
• Identify issues and communicate/escalate to the appropriate party.

Client Services Analyst – CSA

Representative

• Generate sales qualified leads: leveraging various channels, including WEX customer base, marketing qualified leads and/or outbound prospecting
• Research and identify: Target ideal customer profiles and research key decision-makers within those organizations
• Qualify prospects: Engage with prospects to understand their needs, challenges, and buying process. Determine if they are a good fit for our products/services.
• Schedule meetings: Book qualified meetings and product demonstrations for sales reps
• CRM management: Maintain accurate records of prospect interactions and lead qualification status in our CRM system
• Collaboration: Work closely with sales & marketing to ensure a smooth transition of qualified leads
• Stay informed: Keep abreast of industry trends, competitor activities, and our evolving product offerings
• Conduct initial qualification calls and gather relevant information about prospects' needs and pain points.
• Prospect campaigning: creative, strategic campaign alignment with marketing resources to ensure we are getting the right message out to the market.
• Achieve or exceed monthly lead generation, activity and/or lead to opportunity conversion quotas

Lead Development Representative

Operations

• responsible for plan setup, maintenance of plan structure and member accounts
• processing files, forms, and payments at the member level
• troubleshooting questions and providing issue resolution
• maintaining detailed knowledge in function area(s) related to COBRA and Direct Bill
• creating, updating and maintaining member plans and balances
• facilitating peer training when requested

COBRA Operations Specialist I

• Oversee client accounts with guidance and oversight from Sr./Strategic/Principal Client Service Manager
• Assist the Sr./Strategic/Principal Client Service Manager in facilitating all aspects of the project management process
• Work with internal team members for oversight on audits, advanced technical member issues and vendor questions/issues
• Proactively communicate status and progress of account work and issues to internal and external stakeholders
• Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates
• Review all client materials used for annual enrollment and ongoing administration to ensure that they are current and meet quality standards
• Provide detailed internal and external communication to successfully document instruction and process.