Product Designer

• Partner with your PM and Tech Lead to discover and execute high-impact mobile UI/UX solutions
• Utilize AI-assisted design workflows to accelerate discovery and create user patterns optimized for autonomous app features
• Own the mobile user journey from wireframes to developer handoff
• Embrace fast experimentation and learn quickly from real user data

UX Designer

Customer Support

• Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
• Manages & deescalates conflict when speaking to a customer.
• Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution.
• Manages delinquencies from rolling to the next level.
• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
• Demonstrates the ability to apply consistency in work processes.
• Proficient use of multiple systems.
• Executes & exhausts all skip tracing resources to reach a decision maker.
• Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.
• Appropriate documentation of accounts and follow-up.
• Self motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment.
• Competitive, persistent & assertive.
• Engages in peer collaboration as it relates to sharing/ implementing collection best practices.
• Ability to work with minimal supervision.
• Participates in special projects and performs additional duties as required.

Collections Support 2 – Recovery Agent

Analyst

• The Senior Integration Analyst is responsible for the successful setup of client data integrations for WEX Direct’s largest new and existing clients
• Manage the data integration build and testing process between all internal and external parties
• Communicate and educate client and vendor contacts on WEX Directs’ data integration approach, including testing practices, processing timelines, error reporting, insurance carrier integrations and software functionality
• Provide consistent updates to the client, vendor, and appropriate internal contacts on the status of all file builds throughout the integration project
• Build and maintain positive relationships with consultants, brokers, carriers, vendors, employers and internal teams
• Evaluate the employer, carrier, consultant and/or vendor satisfaction with the integration process
• Communicate client feedback on the file build process to Sales, Implementation, Client Services and/or external contacts
• Escalate all file integration roadblocks to your manager and the Implementation Manager in a timely manner to keep the file integration work moving
• Track and report all client concerns in accordance with team processes
• Maintain high levels of quality in all aspects of your work
• Respond to all requests made by the employer, carrier, consultant and/or the third-party vendor within 24 hours
• Mentor and assist in the technical development of the Integration Analysts
• Provide support to the Sales and Marketing team
• Serve as a subject matter expert to other teams

Senior Integration Analyst, Benefits

General

• Serve as a knowledgeable contact for the day to day needs through phone, email and system tools relative to client account and consultants for our products, system capabilities, and processes
• Ability to identify trends to improve client resolution experience
• Ability to produce ideas and solutions to client experience
• Maintain expected quality and performance metrics
• Ability to adapt messaging to clients through a variety of communication mediums
• Must adhere to security policies
• Ensure privacy according to HIPAA guidelines
• Maintain knowledge in function area(s)
• Responsible for recognizing and defusing client discrepancies
• Responsible for fielding and ensuring requests made by consultant, broker and employer are resolved in a timely manner according to service level standards, including system updates where applicable
• Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history
• Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience
• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
• Serve as a resource and voice of the customer
• Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes
• Maintain detailed knowledge of product lines and system functionality
• Ability to thrive in a fast-paced setting while maintaining organizational skills
• Participate in ongoing learning and development opportunities
• Recommend process changes and administrative procedure updates
• Assist with special projects
• Assist other function area(s) as workload demands
• Demonstrate the WEX Core Values daily

Solution Specialist

Backend Engineer

• Own the design and implementation of complex backend services in Java and Spring Boot, from architecture through production rollout and operability.
• Drive the incremental migration of legacy functionality toward REST using the Strangler pattern.
• Design event-driven data flows (CDC pipelines, schema evolution, idempotent consumers) that keep distributed systems consistent under load.
• Make and document consequential architecture decisions: API contracts, data models, consistency and transactional boundaries, failure modes, and rollback strategy.
• Practice spec-driven development: define clear, machine-readable contracts and specifications (e.g., OpenAPI, schema definitions, RFC 9457 problem formats) before implementation, so that designs are unambiguous, reviewable, and consumable by both humans and AI agents.
• Use AI-assisted development tooling effectively and responsibly — leveraging coding assistants and agentic workflows to accelerate delivery while owning correctness, review, and the security implications of generated code.
• Own service availability and reliability: design for high availability, define and defend SLOs/error budgets, plan for graceful degradation and failover, and participate in on-call to keep critical payment paths healthy.
• Build observability in from the start, not as an afterthought — instrument services with metrics, distributed tracing, and structured logging (OpenTelemetry / Micrometer), and use that telemetry to drive alerting, SLOs, and incident diagnosis.
• Set the standard for code quality, testing, and operational readiness, and raise that standard through code review, design review, and technical mentorship of other engineers.
• Build for a payments environment: handle sensitive cardholder data responsibly, design with PCI DSS requirements in mind, and bake in audit logging and least-privilege access from the start.
• Diagnose and resolve performance and reliability issues across the stack — query optimization, caching strategy, indexing, connection management, and latency under real production traffic.
• Partner with product, platform, and other engineering teams to break large initiatives into safe, shippable increments.

Senior Software Engineer, AI-Augmented Backend

Full-stack Engineer

• Design and architect complex autonomous systems
• Mentor engineers on advanced AI leveraging
• Solve architectural bottlenecks across teams
• Conduct Threat Modeling sessions
• Create reusable CI/CD templates
• Manage dependencies on quarterly roadmap
• Translate complex risks for stakeholders
• Build trust and mediate solutions across teams

Software Development Engineer 4

Account Executive

• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies
• Champion client success through regular touchpoints, planning sessions, and business reviews
• Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps
• Guide clients through best practices and advanced product features to maximize value
• Develop enablement plans that support customer-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn
• Act as the single point of accountability for issue resolution and client satisfaction
• Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely
• Prevent reactive service by identifying friction points early and proactively addressing them
• Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Maintain accurate records of client status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

Senior Account Executive

Product Manager

• Lead the vision, strategy, and execution of the Consumer Directed Health product roadmap across HSA, HSA Investments, FSA, HRA, claims technology, and related service technology support initiatives
• Drive operational excellence and accountability across multiple product domains and leadership teams
• Partner cross-functionally with Engineering, Design, Operations, and Commercial stakeholders to align product investments with company priorities
• Lead and mentor a high-performing organization of Product Managers and Product leaders through coaching, collaboration, and strategic oversight
• Drive AI-enabled product innovation and operational improvements across customer and internal experiences
• Oversee prioritization and execution of internal operational product initiatives and service technology support efforts
• Ensure scalable product delivery processes and disciplined roadmap execution through strong product operating model practices
• Shape future-state product strategy and market differentiation within the CDH ecosystem.

Director of Product, Account & Services

General Counsel

• Reporting into the Legal Director – Global Privacy and Data Protection, the Counsel - Privacy and Data Protection is responsible for identifying, monitoring and advising in relation to new legislation and regulations relating to privacy, data protection, cybersecurity, artificial intelligence, and automated decision-making;
• supporting contract negotiations and drafting and maintaining data protection and artificial intelligence contract template terms and related guidance materials;
• reviewing business initiatives and advising on alignment with applicable legal requirements, advising the marketing organization on applicable privacy and artificial intelligence requirements;
• advising on incident response activities; and developing internal training and guidance materials.
• This role will support the enterprise globally in all jurisdictions in which WEX operates.
• Horizon scanning, monitoring and advising of any changes or developments in global privacy and data protection, artificial intelligence, automated decision-making, and cybersecurity laws and regulations that may impact WEX;
• Working with the Director, Global Privacy and Data Protection, advising on best practices and compliance with privacy and data protection, artificial intelligence, automated decision-making, and cybersecurity laws globally with primary accountability for Canada, Brazil, India, Singapore and Australia;
• Advising the commercial legal teams on the negotiation of privacy, data security, and artificial intelligence terms in contracts and drafting and maintaining related contract templates and guidance documents;
• Assisting the third party assurance team on customer questions relating to privacy and AI practices;
• Participating in the review of new business and commercial initiatives for privacy, cybersecurity, and artificial intelligence legal risks;
• Advising the marketing team on privacy and AI matters relating to marketing campaigns and cookie compliance obligations;
• Participating on cross-functional teams to advise on the development, updating, and maintenance of policies and procedures relating to privacy, data protection, cybersecurity, and artificial intelligence.
• Maintain an understanding of relevant laws, regulations, industry standards, and policy trends relevant to WEX products and technology;
• Counseling other members of the WEX legal team regarding privacy and data protection matters in various types of agreements, including software (and cloud/SaaS), data license, and professional services agreements and a variety of other general commercial contracts.
• The ability to coordinate cross-functionally, and with outside counsel in domestic and international markets, on issues related to data privacy, cybersecurity, and artificial intelligence; and
• Independently and in collaboration with the Privacy Compliance team, develop training materials and conduct training sessions for product and business teams.

Counsel, Privacy & Data Protection

• Help develop, drive and execute a long-term vision and strategy for the Corporate Payments cross-cutting and core services
• Collaboratively define and implement a comprehensive architectural roadmap for the EnCompass platform
• Foster a culture of innovation, collaboration, empowerment, and continuous learning within the engineering teams
• Continuously challenge the status quo and implement mechanisms to reduce time-to-market using efficient engineering methods
• Collaborate with other Corporate Payments engineering teams to reuse development practices and components

Lead Software Engineer, Java

QA Automation Engineer

• Plan, design, develop, and test automated processes using RPA product suites
• Lead integration of the RPA application with other enterprise systems and data sources
• Works closely with business on all technical aspects of an RPA deployment
• Identifying new process opportunities and accurately analyze and estimate new processes
• Configuring new Automation processes and objects using core workflow principles
• Creating and maintaining solution documentation
• Supporting existing processes and implementing change requirements
• Communicating with Automation software supplier on software related issues

Senior Automation Engineer

Program Manager

• Co-develop the strategic roadmap with Technology and Digital leadership
• Facilitate tradeoff conversations that validate technical feasibility and capacity
• Drive dependency resolution and escalate and unblock issues
• Orchestrate continuous planning rituals that bridge strategy and development
• Establish automated, transparent visibility into program health through rigorous Jira data integrity
• Champion clear quality and governance standards for all plans
• Coach your team to serve as orchestrators of AI-augmented workflows
• Focus on outcome-based visibility, showcasing progress against quarterly enterprise priorities
• Recruit, mentor, and retain top-tier technical talent

Head of Mobility Program Management

Platform Engineer

• Define the 3-5 year technical roadmap for the Data Lakehouse
• Build internal SDKs, CLI tools, and automated orchestration frameworks
• Prototype and benchmark emerging technologies
• Architect compliance-by-design systems
• Facilitate real-time data ingestion with streaming support
• Set the gold standard for code quality and system design
• Lead Cross-Functional Architecture Reviews
• Foster an Engineering Community and influence hiring and development paths

Senior Staff - Data Platform Engineer

Technical Program Manager

• Drive delivery on key initiatives within and across Technology Departments
• Own and drive end-to-end technical implementation programs
• Monitor progress and recommend necessary adjustments
• Engage with stakeholders and facilitate communication between teams
• Identify potential risks and develop mitigation strategies

• Collaborate with stakeholders throughout the SDLC to translate complex business requirements into high-quality, reliable, cost-effective, and maintainable solutions
• Lead the design and development of major systems or constellations of smaller systems with a focus on Continuous Delivery principles and practices
• Champion integrated engineering practices within the organization
• Architect and implement advanced AI workflows, including multi-agent orchestration, state management, and memory persistence
• Solve architectural bottlenecks that cross team boundaries and review designs from other teams for consistency, scalability, and long-term supportability
• Coordinate large-scale programs across many dependent teams, independently creating project plans and managing materializing risks with a high degree of confidence in delivery
• Research and implement new ways to keep teams efficient, staying ahead of industry trends and Agile practices
• Act as a talent multiplier by mentoring senior engineers, leading by example in code reviews, and fostering a culture of technical excellence