Senior Manager, Technical Account Management

WEX

Senior TAM leader transforming WEX’s global enterprise customer technical advisory organization. Driving platform ROI, retention, expansion, tiered service delivery, and executive governance.

Posted 8/21/2026full-timePortland • Illinois, Maine, Massachusetts, Washington • 🇺🇸 United StatesSenior💰 $152,400 - $173,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management, focusing on strategic customer engagement, operational reliability, and driving business value through effective team leadership and collaboration with sales and product teams. Proven ability to manage complex service models and deliver measurable outcomes in customer retention and expansion.

Highest-signal resume keywords

Technical Account ManagementCustomer Retention StrategiesCloud Platforms (AWS, Azure, GCP)ITIL CertificationTeam Leadership in SaaS Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementCustomer Success EngineeringSite Reliability Engineering (SRE)Operational ReliabilityService-Level Agreements (SLAs)Trend IdentificationKPI EstablishmentBusiness Value PresentationExecutive Business ReviewsCloud System Integration

Soft Skills

Strategic EngagementCommunicationProblem-SolvingCollaborationLeadership

Tools & Technologies

Onboarding ToolkitsEngagement PlaybooksOperational Health Review Structures

Certifications & Qualifications

ITIL Certification

Industry Keywords

SaaSEnterprise SoftwareManaged ServicesTechnical LeadershipOperational Maturity Transformations

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead and transform the global Technical Account Management organization into a strategic value-driver for enterprise customers
Oversee execution of the Tiered TAM Service Model across Standard, Enterprise, and Premium accounts
Shift TAM engagement from reactive operational support to strategic, forward-looking customer engagement
Lead a unified team and manage onshore/offshore and follow-the-sun delivery models
Establish high-touch executive governance, including QBRs and EBRs, with strategic accounts
Partner with Sales and Customer Success to support renewals, expansion, retention, and churn prevention
Establish frameworks for measuring, quantifying, and presenting platform usage trends, business value, and ROI
Oversee baseline operational health, proactive maintenance, trend identification, SLAs, and service-tier commitments
Serve as executive escalation point for major incidents, including structured communication, root cause analysis, and post-incident follow-ups
Partner with Product and Engineering on operational reliability, customer product roadmaps, and feature requests
Standardize engagement playbooks, onboarding toolkits, and proactive health review structures
Establish KPIs and career progression frameworks focused on strategic account management, technical leadership, and commercial impact
Drive consistent revenue tracking and operational efficiency across accounts and lines of business

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent experience)
ITIL certification or relevant framework knowledge preferred
8–10+ years in technical customer-facing roles (TAM, Solutions Architecture, Customer Success Engineering, or Technical Advisory)
3–5+ years managing technical teams within a SaaS, Enterprise Software, or Managed Services environment
Demonstrated track record of driving customer retention, expansion/growth, and executive-level business reviews
Ability to engage with CTOs, Architects, and Enterprise IT leaders on cloud platforms, system integrations, and software architectures
Proven experience delivering under Tiered Service Models and managing blended onshore/offshore team topologies
Hands-on experience in Site Reliability Engineering (SRE) or Production Engineering roles preferred
Strong familiarity with cloud platforms (AWS, Azure, GCP) preferred
Background in driving operational maturity transformations preferred
Experience managing global or follow-the-sun teams preferred

Benefits

Comp & perks

Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Quarterly or annual bonus eligibility for non-sales roles
Commission eligibility for most sales positions (not specific to this non-sales role)