Fiserv

Program Manager

Fiserv

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Develop and implement program strategies, ensuring alignment with organizational objectives
  • Oversee multiple projects, ensuring they are completed on time, within scope, and within budget
  • Communicate with stakeholders to understand needs and expectations and ensure satisfaction
  • Allocate resources efficiently to maximize productivity and minimize costs
  • Identify potential risks and develop mitigation strategies
  • Track program performance and report on progress to senior management
  • Lead and mentor project managers and teams, fostering a collaborative and productive work environment
  • Provide leadership, vision, strategic planning, and execution plans on complex accounts across multiple lines of business
  • Establish program governance structure and provide direction and oversight of multiple programs and projects for a specific client Program
  • Partner with clients, client partners, client executives, service partners, and other stakeholders to determine strategic objectives and critical success factors
  • Provide holistic view of a client’s overall Program, communicate Program changes, solution maps, and performance reviews
  • Aggregate and summarize information across projects to provide executive dashboards to Steering Committee and executive management
  • Manage Communication Plan to proactively communicate progress and ensure transparency throughout program/project lifecycle
  • Assess project plans and charters for completeness and quality; execute project health checks
  • Participate in business development activities, meet prospective/current clients to facilitate solutioning and deal planning

Requirements

  • Bachelor’s degree in relevant discipline
  • 10-12 years of relevant project and program experience and/or relevant consulting experience
  • Experience collaborating with client facing projects/organizations
  • Experience with Conversions, Implementations, driving large scale programs/projects and accounts
  • Experience with matrix management of cross-functional processes and teams
  • Experience in banking, financial services, and/or software industries
  • Knowledge of and demonstrated experience in project or program management processes and methodologies, and project lifecycle
  • Familiarity with Project Management tools, especially Microsoft Project
  • Advanced Degree in relevant field (Preferred)
  • Supervisory/Management experience (Preferred)
  • Program Management Professional (PgMP) certification preferred (Preferred)
  • Six Sigma, LEAN, Prosci ADKAR / Change Management experience or certification (Preferred)
  • Willingness to travel up to 50%
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