Develop and implement program strategies, ensuring alignment with organizational objectives
Oversee multiple projects, ensuring they are completed on time, within scope, and within budget
Communicate with stakeholders to understand needs and expectations and ensure satisfaction
Allocate resources efficiently to maximize productivity and minimize costs
Identify potential risks and develop mitigation strategies
Track program performance and report on progress to senior management
Lead and mentor project managers and teams, fostering a collaborative and productive work environment
Provide leadership, vision, strategic planning, and execution plans on complex accounts across multiple lines of business
Establish program governance structure and provide direction and oversight of multiple programs and projects for a specific client Program
Partner with clients, client partners, client executives, service partners, and other stakeholders to determine strategic objectives and critical success factors
Provide holistic view of a client’s overall Program, communicate Program changes, solution maps, and performance reviews
Aggregate and summarize information across projects to provide executive dashboards to Steering Committee and executive management
Manage Communication Plan to proactively communicate progress and ensure transparency throughout program/project lifecycle
Assess project plans and charters for completeness and quality; execute project health checks
Participate in business development activities, meet prospective/current clients to facilitate solutioning and deal planning
Requirements
Bachelor’s degree in relevant discipline
10-12 years of relevant project and program experience and/or relevant consulting experience
Experience collaborating with client facing projects/organizations
Experience with Conversions, Implementations, driving large scale programs/projects and accounts
Experience with matrix management of cross-functional processes and teams
Experience in banking, financial services, and/or software industries
Knowledge of and demonstrated experience in project or program management processes and methodologies, and project lifecycle
Familiarity with Project Management tools, especially Microsoft Project
Advanced Degree in relevant field (Preferred)
Supervisory/Management experience (Preferred)
Program Management Professional (PgMP) certification preferred (Preferred)
Six Sigma, LEAN, Prosci ADKAR / Change Management experience or certification (Preferred)