Empathy

Insurance

• Drive enterprise sales by partnering with life insurance carriers, wealth managers, retirement organizations, financial advisory groups, and other financial institutions
• Cultivate and oversee a dynamic sales pipeline within the Insurance and Wealth sector
• Formulate strategic deal models and cultivate substantial, intricate partnerships
• Identify and capitalize on new business prospects to drive revenue and foster sustainable financial growth
• Engage and influence senior leadership at major financial institutions with a confident executive presence
• Lead negotiations throughout the sales process to secure favorable terms and agreements for multi-year contracts
• Foster connections with industry experts for strategic collaborations and business expansion
• Collaborate closely with Product and Marketing teams to develop holistic solutions
• Tag team with other Insurance and Wealth department members at industry events and joint deals

Senior Manager, Insurance and Wealth

Performance Marketing

• Align marketing efforts with sales goals to ensure demand generation strategies support pipeline growth and revenue targets
• Design, coordinate, and implement multi-channel demand generation campaigns across online and offline platforms across prospect and customer segments
• Coordinate with Growth lead to manage and optimize paid advertising (LinkedIn, Google Ads), Events lead for conferences and trade shows, and Social Media lead for social engagement
• Collaborate with Content and Design teams to create blogs, guides, webinars and other marketing assets for top-, middle-, and bottom-of-funnel prospects and partner accounts
• Track and nurture engaged contacts and target accounts in HubSpot and Salesforce
• Analyze campaign performance and provide data-driven insights to improve ROI for spend and investments

Demand Generation Manager

Recruitment

• Manage end-to-end recruitment processes, including sourcing, screening and interviewing for US roles
• Build and maintain a strong talent pipeline to meet current and future hiring needs.
• Collaborate with hiring managers across departments to understand hiring requirements and develop tailored recruitment strategies.
• Use data-driven methods to optimize recruitment processes and measure success metrics.
• Create and maintain job descriptions, ensuring alignment with Empathy’s brand and mission.
• Drive employer branding initiatives, representing Empathy at events, online platforms, and through partnerships to attract top talent.
• Ensure an exceptional candidate experience throughout the recruitment journey.
• Coordinate virtual and in person interviews, working alongside leaders to ensure operational excellence.
• Stay updated on hiring trends, best practices, and market insights to remain competitive in attracting top talent.

Talent Acquisition Partner

Business Development Rep

• Work closely with the sales team in your assigned territory to help create and execute pipeline growth plans
• Drive outbound prospecting through account and contact research
• Work closely with benefit consultants to drive awareness and create connections within local offices
• Process inbound lead qualification from email campaigns and website inquiries
• Drive attendance to marketing events, conferences and trade shows
• Work within our CRM to track, analyze, and report on sales activities and KPIs while taking ownership in improving and creating various sales-related processes
• Communicate directly with various points of contact within our team to advance the sales effort
• Support the sales team at conferences and in-person meetings
• Close deals that fall within our minimum deal size

Business Development Representative, Enterprise

Sales

• Build and execute a comprehensive enablement roadmap focused on onboarding, soft skills, sales effectiveness, and manager/leader development
• Partner with sales leaders to develop high-quality, executable internal sales team materials, including playbooks, sales collateral tailored to various client segments, and other team-wide resources
• Codify key workflows into repeatable steps, including qualification criteria, discovery best practices, stage progression requirements, and exit criteria
• Design hands-on enablement content that brings the process to life through real examples, talk tracks, templates, and objection-handling guides
• Own and evolve a consistent, engaging onboarding experience for all new revenue team members
• Facilitate soft skills training programs that sharpen storytelling, negotiation, objection handling, and benefit-focused selling
• Deliver live and asynchronous trainings that cover our sales process from beginning to end
• Use feedback, stakeholder insights, and performance data (Intake Analysis, Gong calls) to identify skill gaps and create tailored and role-specific learning experiences
• Maintain and optimize CRM systems and other sales tools, ensuring data accuracy and efficient workflows
• Select and implement systems (LMS, content hubs, coaching tools) that make training scalable, trackable, and easy to access
• Monitor adoption and usage of sales enablement tools and resources, adjusting or offering new solutions when necessary
• Administer and train the team on tools such as Salesforce, Salesloft, Zoominfo, Sales Navigator, Gong, or other sales tools
• Build programs from 0 to 1 and shape foundational systems from the ground up
• Define clear success metrics and feedback loops to track impact of enablement efforts
• Partner closely with product, marketing, and customer success teams to ensure sales has the tools and knowledge to succeed

Sales Enablement Lead

Customer Success Manager

• Support Empathy’s new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience
• Oversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals
• Provide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product
• Manage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate
• Leverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving client KPIs

Client Success Director

Bilingual

• Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels
• Act as a product expert who connects Users to Empathy specific tools and resources
• Demonstrate excellent written and verbal communication, in both English and Spanish, using the Empathy ‘voice.’
• Excel in organization, documentation, and time management to meet SLA requirements
• Work as a team player across different functions and quickly assist with tasks when asked
• Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey
• Complete all onboarding and ongoing training in a timely manner and provide feedback on training
• Surface gaps or opportunities for professional development training to benefit the team
• Relay User insights and identify knowledge gaps to support product development
• Share reliable resources with service providers and state/government agencies
• Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data
• Assist users in navigating logistical complexities after loss, including guidance through probate and tax implications
• Utilize critical thinking and problem-solving abilities to resolve User challenges
• Create personalized Care Plans for Managed Care Users
• Take on short-term projects as needed and defined by team leadership

Care Manager 1, Bilingual, English/Spanish

• Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels
• Act as a product expert who connects Users to Empathy specific tools and resources
• Demonstrate excellent written and verbal communication, in both English and Spanish, using the Empathy ‘voice.’
• Excel in organization, documentation, and time management to meet SLA requirements
• Work as a team player across different functions and quickly assist with tasks when asked
• Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey
• Complete all onboarding and ongoing training in a timely manner and provide feedback on training
• Surface any gaps or opportunities for professional development training
• Relay User insights and identify knowledge gaps to support product development
• Share reliable resources with service providers and state/government agencies
• Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data
• Assist users in navigating the logistical complexities of life’s most challenging moments, including support after loss and guidance through probate and tax implications
• Utilize critical thinking and problem-solving abilities to resolve User challenges
• Create personalized Care Plans for Managed Care Users
• Take on short-term projects as needed and defined by team leadership

Care Manager 1, Bilingual – English/Spanish

Operations

• Build and maintain internal knowledge bases, workflows, and support templates
• Evaluate and adapt content and internal documentation to meet the needs of Empathy Leave Support users
• Consult on the creation of onboarding and training materials to support the success of Care Specialists responding to Leave Support users
• Partner with Care Experience leadership to define tone, escalation protocols, and best practices for chat-based support
• Gather insights from users and the Care Team to inform product feedback loops and process updates
• Synthesize operational challenges and identify opportunities for improvement
• Support cross-training strategy for Care Specialists working across Empathy Leave Support, Loss, and future products
• Handle escalated chats, research requests, and VIP user handoffs from Care Specialists
• Offer guidance and coaching to frontline team members on complex or high-sensitivity cases informed by statutory, federal and Client company policy
• Step in to chat during periods of high volume to ensure seamless user support

Leave Operations Specialist

• Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels
• Act as a product expert who connects Users to Empathy specific tools and resources
• Demonstrate excellent written and verbal communication, in both English and Spanish, using the Empathy ‘voice.’
• Excel in organization, documentation, and time management to meet SLA requirements
• Work as a team player across different functions and quickly assist with tasks when asked
• Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey
• Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared
• Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience
• Relay User insights and identify knowledge gaps to support product development
• Share reliable resources with service providers and state/government agencies
• Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data
• Assist users in navigating the logistical complexities of life’s most challenging moments
• Utilize critical thinking and problem-solving abilities to resolve User challenges
• Create personalized Care Plans for Managed Care Users
• Take on short-term projects as needed and defined by team leadership

Empathy is on a mission to help families through life’s most challenging moments. Role: Care Manager guiding families in English and Spanish via phone, chat, and email; documenting processes; providing exceptional user support; creating personalized care plans; assisting with probate and tax guidance; escalating issues appropriately; collaborating cross-functionally; completing training and surfacing knowledge gaps.

• Empathy is on a mission to help families with everything they face during life’s most challenging moments
• Care Specialist offers live chat support to families in loss and short-term disability leave products, in English and Spanish
• Manage inbound calls, live chat, fulfill user requests, and conduct research
• Create detailed Care Plans and assist with funeral planning, vendor sourcing, account closures, and other user requests
• Conduct comprehensive research and maintain the Care Team knowledge base
• Act as a product expert connecting users to Empathy tools and resources
• Relay user insights and identify knowledge gaps to support product development
• Maintain organization, documentation, and meet SLA requirements
• Complete training and participate in short-term projects as directed by management

Care Specialist, Bilingual – English/Spanish

• Launch and scale chat-based support for short-term disability through Empathy Leave Support
• Build and maintain internal knowledge bases, workflows, and support templates
• Evaluate and adapt content and internal documentation to meet user needs
• Create onboarding and training materials for Care Specialists
• Define tone, escalation protocols, and best practices for chat support
• Gather insights from users and Care Team to inform product and process improvements
• Synthesize operational challenges and identify improvement opportunities
• Support cross-training strategy for Care Specialists across products
• Handle escalated chats, research requests, and VIP handoffs
• Offer guidance and coaching to frontline team members on complex cases
• Provide chat coverage during high volume periods

• Provide expert, empathetic chat support to users in both English and Spanish, addressing practical and emotional needs
• Provide phone support via inbound calls in both English and Spanish, assist with scheduling and explaining Empathy’s offerings
• Assist in creating detailed Care Plans and complete user requests (closing accounts, funeral pricing and planning, sourcing vendors, etc.)
• Conduct comprehensive research to identify and provide access to essential resources
• Maintain and contribute to the Care Team knowledge base and act as a product expert for Empathy tools
• Relay user insights, identify knowledge gaps, and suggest professional development opportunities
• Excel in organization, documentation, and time management to meet SLA requirements; escalate issues appropriately
• Complete training on schedule, provide feedback, and engage in short-term projects as directed by management

Remote | Full Time | Start time between 9–10 am ET
Empathy is on a mission to help families through life’s most challenging moments.
Seeking a thoughtful, resourceful Care Operations Specialist to help launch and scale our new chat-based support offering for users navigating short-term disability through our Empathy Leave Support product.
Partner closely with the Care Experience leadership team to build the operational foundation for excellent support—developing internal tools and training, refining workflows, and synthesizing feedback to shape our service.
Step in directly to support users during escalations, fill support coverage gaps, and coach frontline Care Specialists as needed.
Mid-level individual contributor role with future growth potential into team leadership.

Leave Operations Support Specialist

Manager

• Build and maintain relationships with consultants, brokers and carrier distribution representatives on a local, regional and national level in your designated territory.
• A subject matter expert, you provide channel education, enablement and field support, surfacing insights to improve product positioning and partner relevance.
• Establish and maintain structured engagement cadence with top priority partners and firms
• Drive sales growth by making trusted partner introductions that lead to qualified pipeline
• Activate consultants and carrier teams to help Empathy earn finalist positioning and sales influence
• Exercise your expertise to support sales team with partner warm-ups, joint calls, and proposal strategy
• Build and manage territory-level account mapping across partner ecosystems
• Ensure all partner interactions and opportunity influence are tracked in Salesforce within the SLA
• Monitor and report on partner health, referral activity, and growth trends
• Nurture and progress deals by working with Sales Executives and Marketing on activations and campaign strategies

Channel Manager

• Launch and scale Empathy Leave Support chat-based disability care. Build processes and coach frontline staff.
• Build and maintain internal knowledge bases, workflows, and support templates.
• Evaluate and adapt content and internal documentation to meet users' needs.
• Create onboarding and training materials to support Care Specialists.
• Define tone, escalation protocols, and best practices for chat-based support with Care Experience leadership.
• Gather user and Care Team insights to inform product feedback loops and process updates.
• Synthesize operational challenges and identify opportunities for improvement.
• Support cross-training for Care Specialists across Leave Support, Loss, and future products.
• Handle escalated chats, research requests, and VIP handoffs; provide guidance and coaching to frontline team.
• Step in to chat during high-volume periods to ensure seamless support.

Leave Support Operations Specialist

• Empathy mission to help families during life’s challenging moments, with an award-winning product powered by tech.\n• Team is the Care Team with backgrounds in social work, grief support, crisis response, and customer care.\n• Role Overview: The Care Specialist provides live chat support for loss product and short-term disability leave product.\n• You will interact directly with users and provide first-in class care including managing inbound calls, engaging in live chat support, fulfilling user requests, and conducting research.\n• We are seeking a bilingual (English and Spanish) self-driven individual in autonomous startup environment.\n• Working Hours: ET and PT remote shifts; ET: Mon-Fri 12:00pm-8:30pm ET; PT: Mon-Fri 9:00am-5:30pm PT.\n• In this role you will: Support Users; Provide expert chat support to users in English and Spanish; Provide phone support; Assist in creating Care Plans; Complete user requests; Demonstrate excellent written and verbal communication; Utilize critical thinking and problem-solving.\n• Demonstrate Exceptional Resource Navigation & Product Expertise; Conduct comprehensive research; maintain knowledge base; connect users to Empathy tools; identify gaps; relay user insights for product development.\n• Work Collaboratively with Accuracy and Care; Excel in organization; meet SLA requirements; be a team player; complete training; escalate issues as needed.\n• Engage in short-term projects that may vary based on evolving business needs."

Care Specialist, Bilingual - English/Spanish

• Build and maintain relationships with consultants, brokers and carrier distribution representatives on a local, regional and national level in your designated territory.\n• A subject matter expert, you provide channel education, enablement and field support, surfacing insights to improve product positioning and partner relevance.\n• Establish and maintain structured engagement cadence with top priority partners and firms\n• Drive sales growth by making trusted partner introductions that lead to qualified pipeline\n• Activate consultants and carrier teams to help Empathy earn finalist positioning and sales influence\n• Exercise your expertise to support sales team with partner warm-ups, joint calls, and proposal strategy\n• Build and manage territory-level account mapping across partner ecosystems\n• Ensure all partner interactions and opportunity influence are tracked in Salesforce within the SLA\n• Monitor and report on partner health, referral activity, and growth trends\n• Nurture and progress deals by working with Sales Executives and Marketing on activations and campaign strategies

• Empathy helps families with life’s challenges through an award-winning product powered by tech and purpose.\n• Care Team provides compassionate guidance via phone, chat, and email.\n• Role: Care Specialist offers live chat support for loss product and short-term disability leave product, interacting with users and performing tasks.\n• Bilingual (English/Spanish) self-driven role in autonomous startup environment.\n• Working Hours: ET and PT shifts; remote; schedules may change with advance notice.

Care Specialist, Bilingual, English/Spanish

• Seek Care Operations Specialist to launch and scale Empathy Leave Support chat-based offering for users navigating short-term disability
• Partner with Care Experience leadership to build the operational foundation for excellent support—develop internal tools and training, refining workflows, and synthesizing feedback to shape our service
• Step in directly to support users during escalations, fill support coverage gaps, and coach frontline Care Specialists as needed
• Deep understanding of disability support systems; thrives in ambiguity; builder mindset
• Mid-level individual contributor role with future growth potential into team leadership
• Build and maintain internal knowledge bases, workflows, and support templates
• Evaluate and adapt content and internal documentation to meet the needs of Empathy Leave Support users
• Consult on the creation of onboarding and training materials to support the success of Care Specialists responding to Leave Support users
• Partner with Care Experience leadership to define tone, escalation protocols, and best practices for chat-based support
• Gather insights from users and the Care Team to inform product feedback loops and process updates
• Synthesize operational challenges and identify opportunities for improvement
• Support cross-training strategy for Care Specialists working across Empathy Leave Support, Loss, and future products
• Frontline Support: Handle escalated chats, research requests, and VIP user handoffs from Care Specialists
• Offer guidance and coaching to frontline team members on complex or high-sensitivity cases informed by statutory, federal and Client company policy
• Step in to chat during periods of high volume to ensure seamless user support