CX Manager
Unreal Snacks
Channel Manager
Empathy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and maintain relationships with consultants, brokers and carrier distribution representatives on a local, regional and national level in your designated territory.
- Provide channel education, enablement and field support; surface insights to improve product positioning and partner relevance.
- Establish and maintain structured engagement cadence with top priority partners and firms.
- Drive sales growth by making trusted partner introductions that lead to qualified pipeline.
- Activate consultants and carrier teams to help Empathy earn finalist positioning and sales influence.
- Support sales team with partner warm-ups, joint calls, and proposal strategy.
- Build and manage territory-level account mapping across partner ecosystems.
- Ensure all partner interactions and opportunity influence are tracked in Salesforce within the SLA.
- Monitor and report on partner health, referral activity, and growth trends.
- Nurture and progress deals by working with Sales Executives and Marketing on activations and campaign strategies.
- Collaborate across Sales, Marketing, and Product to ensure channel strategy drives sustained partner influence and measurable impact.
Requirements
- 5+ years experience in a Brokerage Firm or Consulting house working with Employee Benefits in an account management capacity or producing capacity.
- Experience working with brokers, consultants, and life insurance carrier reps.
- Strong understanding of channel influence, referral models, and the indirect sales cycle.
- Proven track record of building relationships that convert to real opportunity.
- Proficiency with Salesforce and benefit enrollment platforms like BenefitFlow.
- Holds an active Life and Health license in at least one state.
- Strong communicator, operator, and executor with a bias for action.
- Account management or producing experience.
- Experience in Health Tech is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales growthchannel influencereferral modelsindirect sales cycleproposal strategyterritory-level account mappingpartner engagementdeal progressioncampaign strategies
Soft skills
relationship buildingcommunicationoperational executionbias for actioncollaboration
Certifications
Life and Health license
