Care Specialist, Bilingual - English/Spanish
Empathy
Care Manager 1, Bilingual – English/Spanish
Empathy
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $26 per hour
Job Level
JuniorMid-Level
About the role
- Empathy is on a mission to help families through life’s most challenging moments. Role: Care Manager guiding families in English and Spanish via phone, chat, and email; documenting processes; providing exceptional user support; creating personalized care plans; assisting with probate and tax guidance; escalating issues appropriately; collaborating cross-functionally; completing training and surfacing knowledge gaps.
Requirements
- Warm-hearted, empathetic, and patient team members. Fluency in Spanish and English is required. Must be a resident of and legally authorized to work in the United States. Strong love for learning and conducting research in an unfamiliar field. 2 years of professional experience in a customer-facing role/counseling/support/concierge services or related fields (including internships). Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments. Experience in creating and communicating step-by-step process flows. Excellent communication, organizational, and interpersonal skills. Demonstrated problem-solving abilities involving challenging deadlines and priorities. Ability to organize multiple tasks and projects while efficiently managing workflows. Ability to analyze situations and make independent professional judgments without close supervision.
