Enterprise Customer Success Manager
People.ai
Client Success Director
Empathy
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
Lead
About the role
- Support Empathy’s new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience
- Oversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals
- Provide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product
- Manage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate
- Leverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving client KPIs
Requirements
- 6+ years of professional experience working with strategic/enterprise customers/clients in either account management, client/customer success, or consulting
- Experience overseeing the entire client lifecycle post-sale (implementation, adoption, renewals, and upsells)
- Exceptional organizational skills and attention to detail
- Thrive in a fast-paced and ambiguous environment
- Strong analytical and problem-solving skills; ability to understand data and present information to clients
- Tremendous interpersonal skills and communication skills; building relationships with ease and communicating effectively (verbal, written, and presentation)
- Preferred: Experience at a high-growth, early-stage startup
- Preferred: Experience in the B2B2C vendor space
- Preferred: Strong track record of high client satisfaction ratings and proven renewal success
- Preferred: Familiarity with Salesforce (or other CRM) and Slack
