Leave Support Operations Specialist
Empathy
Leave Operations Support Specialist
Empathy
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Remote | Full Time | Start time between 9–10 am ET Empathy is on a mission to help families through life’s most challenging moments. Seeking a thoughtful, resourceful Care Operations Specialist to help launch and scale our new chat-based support offering for users navigating short-term disability through our Empathy Leave Support product. Partner closely with the Care Experience leadership team to build the operational foundation for excellent support—developing internal tools and training, refining workflows, and synthesizing feedback to shape our service. Step in directly to support users during escalations, fill support coverage gaps, and coach frontline Care Specialists as needed. Mid-level individual contributor role with future growth potential into team leadership.
Requirements
- Deep understanding of the needs of individuals navigating disability products (e.g., from experience in disability services, public health, case management, or another field directly supporting this population) Strong critical thinking and problem-solving skills and developing analytical skills. Strong track record of operational success in enablement, or service design in a care- or support-oriented setting Ability to thrive in a fast-moving, ambiguous environment and build structure where it doesn’t yet exist Excellent written and verbal communication skills Comfort working across teams and balancing individual and team-based work Preferred: Background in healthcare navigation, behavioral health, social work. Experience designing or delivering training content Familiarity with chat-based support Experience using platforms like Slack, Zendesk, Notion, and Google Suite
