Operations

• Serve as an expert on operational processes, the core banking system, and related applications, including transaction processing, loan servicing, product knowledge, and payment processing.
• Manage and maintain an array of lending software, ensuring optimal performance.
• Research, respond to, and resolve issues, managing and tracking reports for audit, risk management, and compliance purposes.
• Conduct time studies to assess capacity requirements and efficiency of various operational processes within the loan operations team.
• Regularly review and evaluate process performance both within operations and across interconnected business units.
• Develop and facilitate process improvement plans; collaborate with senior management to identify process gaps and opportunities for enhancement, and present recommendations to the leadership team.
• Act as a liaison during operations audits and examinations, providing detailed explanations of processes, delivering required reports, and performing system queries as needed.
• Conduct, and oversee system release testing and training, offering feedback to ensure successful implementation.
• Lead merger and acquisition activities related to operational functions, including product and data mapping, analysis, and system testing.
• Act as a subject matter expert on projects affecting operational processes.
• Manage inter-departmental projects related to operational processes, ensuring effective coordination and execution.
• Escalate any significant issues with widespread implications as a system expert.
• Serve as a key liaison between Operations and other QCRH charter teams, facilitating effective communication and collaboration.
• Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.
• Research and resolve system issues reported by business partners in a timely manner.
• Promote user adoption of new or enhanced system features and respond as needed to improve adoption rates through additional training, communication, system modification, or other resources.
• Provides training, guidance, and support on various systems to business stakeholders.
• Comply with all company or regulatory policies, procedures and requirements applicable to this position.
• Foster and preserve a culture of inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision and values.

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