Empathy

Care Specialist, Bilingual, English/Spanish

Empathy

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $19 - $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Empathy helps families with life’s challenges through an award-winning product powered by tech and purpose.\n
  • Care Team provides compassionate guidance via phone, chat, and email.\n
  • Role: Care Specialist offers live chat support for loss product and short-term disability leave product, interacting with users and performing tasks.\n
  • Bilingual (English/Spanish) self-driven role in autonomous startup environment.\n
  • Working Hours: ET and PT shifts; remote; schedules may change with advance notice.

Requirements

  • Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages.\n
  • Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships).\n
  • Ability to quickly adopt and navigate new technology, tools, and platforms with a strong ability to adapt to evolving digital environments.\n
  • Comfort working within defined procedures and translating complex steps into clear guidance.\n
  • Excellent communication, organizational, and interpersonal skills.\n
  • Strong love of learning and conducting research in unfamiliar fields.\n
  • Demonstrated problem-solving abilities involving challenging deadlines and priorities.\n
  • Ability to organize multiple tasks and projects and maintain control of workflow.\n
  • Ability to analyze situations and make independent professional judgments without close supervision.\n
  • Preferred: Experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or related fields.\n
  • Familiarity with Google Suite, Slack, Zendesk, or similar platforms.