Bilingual Speech Language Pathologist
E-Therapy
Care Specialist, Bilingual, English/Spanish
Empathy
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Provide expert, empathetic live chat support to users in both English and Spanish; manage inbound calls, chat, and email support
- Assist in creating detailed Care Plans for users and complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other request types
- Conduct comprehensive research to identify and provide access to essential resources for users and assist in maintaining the Care Team knowledge base
- Act as a product expert connecting users to Empathy-specific tools and resources and relay user insights to support product development
- Demonstrate organization, documentation, and time management to meet SLA requirements and follow guidelines to escalate issues appropriately
- Complete all training, provide feedback on training materials, and engage in short-term projects as directed by management
Requirements
- Warm-hearted, empathetic, and patient team members
- Fluency in Spanish and English, with excellent verbal and written communication skills in both languages
- Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships)
- Ability to quickly adopt and navigate new technology, tools, and platforms
- Comfort working within defined procedures and translating complex steps into clear guidance
- Excellent communication, organizational, and interpersonal skills
- Strong love of learning and conducting research in unfamiliar fields
- Demonstrated problem-solving abilities involving challenging deadlines and priorities
- Ability to organize multiple tasks and projects and maintain control of workflow
- Ability to analyze situations and make independent professional judgments without close supervision
- Preferred: experience or training in warm line support, education, public health, grief counseling, disability services, or resource navigation
- Familiarity with Google Suite, Slack, Zendesk, or similar platforms
