Ecolab

Engineering Manager

• Take full ownership of the product (V1 released) and lead efforts to scale into broad production use.
• Harden the product for scale: eliminate critical bugs, address technical debt, and implement observability and monitoring.
• Define and enforce SLAs for performance and uptime.
• Drive customer onboarding and lead the design and delivery of new product versions.
• Define and publish a clear roadmap for scaling to meet business and technical requirements.
• Lead and attend Scrum ceremonies; establish Definition of Ready/Done.
• Conduct code reviews and design reviews personally.
• Mentor and guide the engineering team to ensure alignment with project goals.
• Foster collaboration, maintain high team morale, and build a culture of accountability and high performance.
• Align architecture with the broader platform and intelligence vision.

Software Engineering Manager

Customer Advisor

• Manage incoming requests from German-speaking B2B customers via phone, email, and chat
• Help business owners resolve technical challenges related to POS connectivity and payment processing
• Assist users with account administration and billing questions
• Document all client communications and technical problems in CRM
• Escalate complex issues to advanced support teams

German Speaking Customer Advisor

Account Executive

• Engage with Italian-speaking clients, identify their needs, and present tailored solutions.
• Meet and exceed monthly targets while maintaining a high level of customer satisfaction.
• Connect with prospects and clients, driving revenue and delivering exceptional service.

Sales Representative, Italian Speaking

• Connect with Italian-speaking prospects to present products, handle objections, and close deals.
• Build rapport with potential clients, understanding their needs and matching them with the right solutions.
• Meet and exceed daily, weekly, and monthly sales milestones and performance metrics.
• Keep detailed notes of client interactions and sales pipelines updated in the company CRM.

Italian Speaking Sales Representative

Customer Support

• Serve as the first point of contact for dealers and clients
• Build long-term relationships through exceptional service delivery
• Partner with Sales, Operations, and Compliance teams
• Empower clients through training on digital tools
• Monitor and report on trade processes
• Independently resolve customer grievances and compliance inquiries

German Speaking Customer Service Representative

Supply Chain

• Lead the team to effectively direct and coordinate material handling activities
• Ensure all reports are developed to fulfill expectations of their duties
• Set objectives for cross-training employees
• Lead safety program and drive continuous improvement
• Direct inventory control, warehousing, transportation, logistics planning, order processing and customer service
• Ensure operational compliance with standards, policies and procedures
• Develop direct reports and promote 100% employee engagement
• Drive communications with contacts across business and foster close relationships with key vendors/suppliers

Assistant Warehouse Manager

Manager

• Review, evaluate, and analyze work environments and design programs and procedures and provide recommendations to control the risks involved.
• Identify local business needs; escalate gaps to be included in Global Divisional Training Strategy; provide feedback on program effectiveness.
• Communicate requirements; monitor adoption; approve NA divisional standards, policies, and site visit protocols.
• Provide leadership, coaching and support to NA commercial leaders; facilitate program communication to ensure adoption in NA.
• Support investigations; communicate outcomes; partner for return to work needs.
• Lead serious incident investigations ( pSIF or SIF); report out and ensure closure.
• Engage and collaborate with Safety Champions per divisional needs and business model to provide cross-functional support and identify opportunities to leverage initiatives throughout the organization.
• Interpret insights; drive NA Division action; experiment with AI uses.
• Highlight safety programs that are needed; co-design with COE; refine programs per division if needed.
• Develop, implement and deliver SH&E related training programs.
• Partner with business leaders, Corporate SHE COEs and SHE professionals to ensure consistent execution of the strategy and ensure compliance with local regulations as well as with Ecolab standards.

EHS Manager

• Take full ownership of local construction sites, ensuring high standards of quality, transparency, and timely delivery.
• Ensure that all executed work strictly aligns with execution plans, specifications, and high-quality standards.
• Coordinate daily with on-site subcontractors to proactively prevent bottlenecks, conflicts, and delays.
• Monitor daily and weekly on-site workflows to guarantee adherence to the master project schedule.
• Conduct weekly on-site walkthroughs and comprehensively document progress with written logs and detailed photo documentation.
• Identify, log, and track any defects caused by subcontractors, and monitor deadlines for their remediation.
• Manage all protocols and visual documentation digitally using modern project management tools to ensure full transparency of the construction status.

Construction Manager – Site Manager

Payroll

• Verantworten der monatlichen Lohn- und Gehaltsabrechnung für einen festen Mandantenkreis
• Berechnung variabler Gehaltsbestandteile, Boni und Sonderzahlungen
• Steuerung des termingerechten Daten- und Informationsaustausches mit zuständigen Behörden
• Erste Anlaufstelle für Mandanten bei Fragen rund um das Lohnsteuer- und Sozialversicherungsrecht
• Gestaltung der Weiterentwicklung und Digitalisierung der Payroll-Systeme

Payroll Specialist – Lohn- und Gehaltsbuchhalter

• Handle inbound inquiries from Norwegian-speaking customers via phone, email, and live chat, assisting with order status, product details, warranties, delivery logistics, and initial setups.
• Actively listen to customer issues regarding electronic devices and home appliances, diagnose the core problem, and provide clear troubleshooting steps, or escalate complex issues to the authorized repair network.
• Meticulously record all customer interactions, feedback, and resolutions within our CRM system to maintain seamless case histories.
• Stay up to date on the brand's latest product launches, tech updates, and corporate values, projecting these with empathy and professionalism.
• Participate in continuous, fully paid training sessions to keep your technical knowledge and customer service capabilities sharp.

Norwegian Speaking Customer Experience Specialist

German

• Oversee critical incoming inquiries across phone networks and digital channels, upholding the brand's core foundation of security, safety, and dependability.
• Investigate multifaceted technical service issues to deliver rapid, efficient, and permanent resolutions for our commercial partners.
• Work hand-in-hand with internal Sales, Logistics, and Engineering divisions to guarantee total operational alignment and absolute data accuracy.
• Achieve a healthy balance between office collaboration and personal time with a hybrid work structure.

Czech and German Speaking Customer

• Oversee high-priority incoming inquiries across phone networks and digital lines.
• Deconstruct intricate service issues and supply chain hurdles.
• Work with Sales, Logistics, and Engineering teams to promote operational speed.
• Champion a highly respected automotive engineering brand.

Czech & Polish Speaking Customer Advisor

• Managing incoming inquiries from Danish consumers via phone, email, and live chat
• Listening closely to user problems with smart home technology and appliances, troubleshooting technical glitches
• Logging and updating details from every customer interaction in our CRM database
• Becoming a product expert on the brand's latest innovations and values
• Engaging in fully compensated ongoing training sessions to stay sharp on new product releases

Danish Speaking Customer Experience Specialist

• Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email
• Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications
• Build relationships through active listening to pinpoint user needs while upholding patience and professionalism
• Take full ownership of assigned support cases and document every customer interaction in the CRM system
• Participate in an intensive training program to master the product catalog and internal tools

Czech Speaking Customer Advisor

• Handling Multi-Channel Support: Professionally answering inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, device setups, and corporate purchases.
• Troubleshooting Technical Issues: Carefully diagnosing customer problems with smart technology and home appliances, providing clear solutions, or routing cases to our engineering and repair teams.
• Managing Data & CRM Systems: Accurately logging all customer feedback, interactions, and ticket resolutions into our CRM database to maintain flawless tracking.
• Ongoing Professional Development: Participating in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies.