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Ecolab

Czech Speaking Customer Advisor

Ecolab

Remote Support Specialist assisting Czech-speaking customers with technical issues for a tech brand. Managing support cases through effective communication and documentation.

Posted 7/5/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email
  • Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications
  • Build relationships through active listening to pinpoint user needs while upholding patience and professionalism
  • Take full ownership of assigned support cases and document every customer interaction in the CRM system
  • Participate in an intensive training program to master the product catalog and internal tools

Requirements

What you’ll need
  • Native or near-native (C1/C2 level) command of the Czech language
  • Strong upper-intermediate to advanced proficiency (B2/C1 level) in English
  • Digital comfort navigating smartphones, tablets, and different operating systems
  • Naturally warm communicator with a positive, solutions-oriented attitude
  • Previous experience in call centers, BPO environments, or technical helpdesks is a plus but completely optional
  • Valid Portuguese tax number (NIF) and legal authorization to work in Portugal
  • Quiet and isolated home workspace with high-speed internet access
  • Full readiness for variable shift schedule including weekends and holidays

Benefits

Comp & perks
  • Fully compensated educational academy from day one
  • Premium Tech Package including high-end computer hardware and software tools
  • Dependable base salary enhanced by monthly performance-driven bonuses and a daily food stipend
  • Career development with transparent pathways for internal advancement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Active ListeningPatienceProfessionalismSolutions-Oriented AttitudeWarm Communication
Certifications
Valid Portuguese Tax Number (NIF)