German Speaking Customer Advisor

Ecolab

German Speaking Customer Advisor assisting B2B clients with POS systems remotely from Portugal. Providing technical support via phone, email, and chat during rotating shifts.

Posted 7/7/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,100 per monthWebsite

About the role

Key responsibilities & impact

Manage incoming requests from German-speaking B2B customers via phone, email, and chat
Help business owners resolve technical challenges related to POS connectivity and payment processing
Assist users with account administration and billing questions
Document all client communications and technical problems in CRM
Escalate complex issues to advanced support teams

Requirements

What you’ll need

Native or native-level fluency in German (both written and verbal)
Solid upper-intermediate (B2) English skills for internal training and communication
Must already live in Portugal with legal working documents (NIF, CRUE/Residency)
Flexibility to work rotating shifts during standard operating hours
Comfortable with new software and managing digital tools

Benefits

Comp & perks

14 monthly salaries (including summer and winter bonuses)
Performance incentives up to €100 gross monthly
Food voucher of €7.63 net per daily shift
Comprehensive, fully compensated training
Clear advancement pathways within a global organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Problem ResolutionAccount AdministrationBilling SupportDigital Tool Management

Soft Skills

Customer CommunicationFlexibility

Certifications

Legal Working Documents (NIF, CRUE/Residency)