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Ecolab

German Speaking Customer Advisor

Ecolab

German Speaking Customer Advisor assisting B2B clients with POS systems remotely from Portugal. Providing technical support via phone, email, and chat during rotating shifts.

Posted 7/7/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,100 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates native-level fluency in German and solid upper-intermediate English, effectively managing B2B customer communications and resolving technical challenges related to POS connectivity and payment processing. Proficient in documenting client interactions and utilizing CRM systems while adapting to new software and digital tools.

Highest-signal resume keywords
Native-Level Fluency In GermanUpper-Intermediate English SkillsCRM DocumentationPOS Connectivity SupportPayment Processing Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Problem ResolutionAccount AdministrationBilling SupportDigital Tool Management
Soft Skills
Customer CommunicationFlexibility
Certifications & Qualifications
Legal Working Documents (NIF, CRUE/Residency)
Industry Keywords
B2B Customer SupportTechnical SupportPayment ProcessingPOS Systems

About the role

Key responsibilities & impact
  • Manage incoming requests from German-speaking B2B customers via phone, email, and chat
  • Help business owners resolve technical challenges related to POS connectivity and payment processing
  • Assist users with account administration and billing questions
  • Document all client communications and technical problems in CRM
  • Escalate complex issues to advanced support teams

Requirements

What you’ll need
  • Native or native-level fluency in German (both written and verbal)
  • Solid upper-intermediate (B2) English skills for internal training and communication
  • Must already live in Portugal with legal working documents (NIF, CRUE/Residency)
  • Flexibility to work rotating shifts during standard operating hours
  • Comfortable with new software and managing digital tools

Benefits

Comp & perks
  • 14 monthly salaries (including summer and winter bonuses)
  • Performance incentives up to €100 gross monthly
  • Food voucher of €7.63 net per daily shift
  • Comprehensive, fully compensated training
  • Clear advancement pathways within a global organization