Norwegian Speaking Customer Experience Specialist

Ecolab

Customer Experience Specialist in Lisbon assisting Norwegian customers in a vibrant international team. Empowering customer interactions and embodying brand values through exceptional service.

Posted 7/6/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €1,400 per monthWebsite

About the role

Key responsibilities & impact

Handle inbound inquiries from Norwegian-speaking customers via phone, email, and live chat, assisting with order status, product details, warranties, delivery logistics, and initial setups.
Actively listen to customer issues regarding electronic devices and home appliances, diagnose the core problem, and provide clear troubleshooting steps, or escalate complex issues to the authorized repair network.
Meticulously record all customer interactions, feedback, and resolutions within our CRM system to maintain seamless case histories.
Stay up to date on the brand's latest product launches, tech updates, and corporate values, projecting these with empathy and professionalism.
Participate in continuous, fully paid training sessions to keep your technical knowledge and customer service capabilities sharp.

Requirements

What you’ll need

Language Proficiency: Native or near-native mastery ( C1/C2 ) of Norwegian, along with a strong professional command ( B2 ) of English.
Relocation & Legality: Currently living in Lisbon, or fully prepared and legally authorized to relocate to Portugal independently.
Communication: Outstanding verbal and written communication skills, combined with a patient, customer-first attitude.
Technical Comfort: Comfortable utilizing computers, multitasking across multiple software programs, and quickly mastering new digital tools.
Nice-to-Have Assets: Prior experience in customer support, call centers, hospitality, or retail is beneficial but not required.
A genuine enthusiasm for consumer tech, smart home ecosystems, or modern home appliances.

Benefits

Comp & perks

Base Salary: €1,400 gross per month
Language Bonus: An extra €150 monthly premium for your specialized Norwegian language skills.
Performance Bonus: Up to €100 per month based on hitting key quality and performance targets.
Food Allowance: €7 per working day (adding roughly €140–€150 in tax-free net income each month).
Healthcare: Private medical and life insurance coverage starting from day one of your contract.
Career Growth: Transparent internal promotion pathways. We regularly promote from within for roles like Team Leaders, Quality Assurance Specialists, and Corporate Trainers.
Company Culture: A vibrant, inclusive, and multicultural workplace featuring regular social events, cultural activities, and approachable leadership.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Patient AttitudeActive ListeningEmpathyProfessionalism