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Dutch Speaking Customer Experience Specialist
EcolabDutch-Speaking Customer Experience Specialist in Lisbon, Portugal. Delivering top-tier support for premium household appliances and consumer electronics as a brand ambassador.
About the role
Key responsibilities & impact- Handling Multi-Channel Support: Professionally answering inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, device setups, and corporate purchases.
- Troubleshooting Technical Issues: Carefully diagnosing customer problems with smart technology and home appliances, providing clear solutions, or routing cases to our engineering and repair teams.
- Managing Data & CRM Systems: Accurately logging all customer feedback, interactions, and ticket resolutions into our CRM database to maintain flawless tracking.
- Ongoing Professional Development: Participating in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies.
Requirements
What you’ll need- Native or near-native fluency (C1/C2 level) in written and spoken Dutch, alongside a solid professional command (B2 level) of English for internal company communication.
- Already living in Lisbon, or fully prepared and legally permitted to relocate to Portugal independently.
- Superb verbal and written communication abilities, backed by a patient, solution-oriented, and customer-first approach.
- Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms.
- Preferred Assets (Optional): Prior experience in call centers, customer support, retail, hospitality, or technical helpdesks. A genuine interest in consumer electronics, smart home ecosystems, or modern kitchen appliances.
Benefits
Comp & perks- Language Bonus: An extra €150 monthly premium for utilizing your specialized Dutch language skills.
- Performance Bonus: Up to €100 monthly in KPI incentives based on quality and productivity targets.
- Meal Allowance: €7 per active working day (adding roughly €140 to €150 extra net cash per month).
- Immediate Coverage: Comprehensive private health and life insurance policies starting on your very first contract day.
- Career Progression: Transparent paths for rapid internal promotion. We heavily favor our current staff when filling openings for Team Leaders, Quality Assurance Analysts, and Corporate Trainers.
- Company Culture: A lively, multicultural workplace featuring regular team events, cultural activities, and a highly supportive management team.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Verbal CommunicationWritten CommunicationSolution-Oriented ApproachCustomer-First MindsetPatience